Which of the following Kano Model requirements results in dissatisfaction when fulfilled and satisfaction when not fulfilled?
A)must-be requirements
B)one-dimensional requirements
C)reverse requirements
D)indifferent requirements

Question

Quizplus · Accepted Answer

Reverse requirements in the Kano Model lead to dissatisfaction when they are fulfilled and satisfaction when they are not, as they are the opposite of what customers typically expect or desire.

Which of the Following Kano Model Requirements Results in Dissatisfaction