Which of the following Kano Model requirements results in neither satisfaction nor dissatisfaction regardless of whether they are fulfilled?
A)must-be requirements
B)one-dimensional requirements
C)attractive requirements
D)indifferent requirements

Question

Quizplus · Accepted Answer

Indifferent requirements are those that do not have any significant impact on customer satisfaction or dissatisfaction when fulfilled or not. They are considered to be basic or expected features and do not add any extra value to the customer.

Which of the Following Kano Model Requirements Results in Neither