Question 1

The marketing manager of a packaged goods company was asked to meet with the organization's research and development department to explain why the company needed to change its product naming conventions. What interpersonal role would the marketing manager take on in this situation?
A)liaison  
B)disseminator  
C)figurehead  
D)resource allocator

Accepted Answer

As a liaison, the marketing manager will act as a bridge between the marketing department and the research and development department. The marketing manager will facilitate communication between the two departments and ensure that they understand each other's needs and requirements.

Question 2

After the death of her husband,Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines. Even though she was not expected to,she was quick to ask company employees to develop ideas for new products that would lead to organizational growth in a changing environment. What decisional role did McAllister assume?
A)leader  
B)disseminator  
C)resource allocator  
D)entrepreneur

Accepted Answer

McAllister assumed the role of an entrepreneur by asking the company employees to develop ideas for new products that would lead to organizational growth in a changing environment.

Question 3

Which of the following responsibilities would be typical of a team leader in business?
A)managing internal and external relationships  
B)monitoring and managing the performance of subunits  
C)making detailed schedules and operating plans  
D)monitoring the organizational culture

Accepted Answer

A team leader in business is typically responsible for managing internal and external relationships to ensure effective communication and collaboration within the team and with other stakeholders.

Question 4

Connie O' Day is a middle manager for the publishers of Maclean's magazine,a Canadian news and general interest publication targeted at Canadians from a wide variety of backgrounds. O'Day spends much of her day conducting interviews with groups of Canadians to determine what they consider most important in their lives. She also keeps an eye on the sales and content of other news and general interest magazines. Which informational role does O'Day perform?
A)entrepreneur  
B)monitor  
C)spokesperson  
D)liaison

Accepted Answer

O'Day's role as a middle manager conducting interviews and monitoring sales and content fits the informational role of a monitor, which involves gathering and sharing information with others in the organization to help them understand the external environment and important internal issues. The other options (entrepreneur, spokesperson, liaison) do not fit her described responsibilities.

Question 5

According to Henry Mintzberg,which role would a manager assume if trying to convince union members to accept a significant reduction in pay in order to keep the manufacturing plant open?
A)resource allocator  
B)entrepreneur  
C)liaison  
D)negotiator

Accepted Answer

The role of negotiator involves representing one's own organization in discussions and negotiations with others. In this situation, the manager is negotiating with the union members to accept a significant reduction in pay to keep the manufacturing plant open. Therefore, the best choice would be (D) negotiator.

Question 6

Which informational role do managers play when sharing information they have collected with their subordinates and others in the company?
A)monitor  
B)figurehead  
C)resource allocator  
D)disseminator

Accepted Answer

Managers play the role of disseminator when they share informational they have collected with their subordinates and others in the company. This involves transmitting the collected data, analyzing it, and making it available to others in the organization who can use it.

Question 7

In what decisional role do managers adapt themselves,their subordinates,and their units to incremental change?
A)resource allocator  
B)entrepreneur  
C)disturbance handler  
D)liaison

Accepted Answer

The entrepreneur role involves adapting the organization to incremental change, generating new ideas, and implementing them. The other roles may involve reacting to more significant or unexpected changes or managing resources and relationships within the organization.

Question 8

Which of the following skills is most exhibited by an accountant who has the ability to create a budget,compare the budget to the actual income statement,and determine unnecessary expenses?
A)technical skill  
B)human skill  
C)conceptual skill  
D)motivation to manage

Accepted Answer

Technical skills are essential for accountants to perform tasks such as creating budgets, analyzing financial statements, and identifying unnecessary expenses. These skills involve the ability to apply specialized knowledge and expertise.

Question 9

Recent Facebook and Twitter advertisements for washing machines by LG Canada were accused of being sexist,and a backlash ensued. What role were the LG Canada managers forced into?
A)entrepreneurs  
B)disturbance handlers  
C)liaisons  
D)disseminators

Accepted Answer

The LG Canada managers were forced into the role of disturbance handlers, as they had to address the backlash and make necessary changes to the advertisement to mitigate the issue.

Question 10

The sales manager is in charge of monitoring the expense accounts of her sales force. Which of the following roles is most closely associated with her actions?
A)resource allocator  
B)entrepreneur  
C)disturbance handler  
D)disseminator

Accepted Answer

The sales manager's role of monitoring the expense accounts of her sales force falls under the function of resource allocation, as she is responsible for managing the financial resources of the sales team. This includes making decisions about how to allocate budgets and funds to support sales activities and ensuring that expenses are properly controlled and accounted for. The roles of entrepreneur, disturbance handler, and disseminator are not directly related to expense account monitoring.

Question 11

Which of the following is a typical responsibility of a corporate team leader?
A)conducting quality control audits  
B)managing external and internal relationships  
C)acting as a department liaison  
D)overseeing strategy implementation

Accepted Answer

A corporate team leader is typically responsible for managing external and internal relationships to ensure effective communication and collaboration within the team and with other departments or stakeholders.

Question 12

The WE Charity's board of directors made a commitment to ask their stakeholders for feedback about their experiences with and perceptions of the organization's signature event,WE Day. The head of the organization volunteered to conduct the environmental scanning and share what he learned with the others. Which informational roles did the head of the organization assume?
A)liaison and spokesperson  
B)liaison and resource allocator  
C)monitor and disseminator  
D)monitor and negotiator

Accepted Answer

The head of the organization assumed the roles of monitor and disseminator while conducting the environmental scanning and sharing the results with others. These roles involve gathering information from both internal and external sources and sharing it with relevant stakeholders within the organization. The other roles mentioned in the options, such as liaison and spokesperson, resource allocator and negotiator, do not accurately align with the scenario described.

Question 13

Bombardier announced a turnaround plan in 2015,and has provided regular updates to the media and financial world since. According to Henry Mintzberg,which managerial role would have been adopted in order to make these announcements?
A)disturbance handler  
B)controller  
C)spokesperson  
D)entrepreneur

Accepted Answer

The role of a spokesperson involves providing information to the media and public on behalf of the organization. In this case, Bombardier's regular updates to the media and financial world would align with the role of a spokesperson.

Question 14

Henry Mintzberg would describe sisters Kendall and Justine Barber,the co-founders of Poppy Barley Shoes,as taking leader roles within the organization. In this role,how do the sisters spend much of their time?
A)negotiating  
B)responding to instrumental change  
C)performing ceremonial duties  
D)motivating and encouraging employees

Accepted Answer

As leaders within the organization, the sisters would spend much of their time motivating and encouraging employees, which falls under the category of interpersonal roles according to Mintzberg's framework.

Question 15

A marketing manager was hired by a plumbing fixtures manufacturer to operate information booths at more than 20 different international trade shows annually. According to Henry Mintzberg,which managerial role would this marketing manager have?
A)resource allocator  
B)figurehead  
C)communicator  
D)spokesperson

Accepted Answer

According to Henry Mintzberg, the role of a spokesperson involves representing the organization to outsiders. Operating information booths at international trade shows to promote the company's products directly aligns with the spokesperson role, as it involves communicating and promoting the organization's work to external parties.

Question 16

After the death of her husband,Miriam McAllister became the CEO of a company that is the world's leading manufacturer of kidney dialysis machines. When she took the position,it was believed that she would perform only ceremonial duties and would not want to take active part in running the company. In other words,what role was it assumed she would choose?
A)resource allocator  
B)monitor  
C)spokesperson  
D)figurehead

Accepted Answer

Miriam's assumed role was that of a figurehead, which involves performing ceremonial duties and representing the company externally, but not taking an active role in running the company.

Question 17

A university president is often seen as a figurehead. Which of the following duties are they most likely to perform in that role?
A)They distribute critical information to students. 
B)They monitor the political environment. 
C)They help faculty adapt to incremental changes. 
D)They perform ceremonial duties when new facilities open.

Accepted Answer

University presidents are often seen as figureheads who perform ceremonial duties when new facilities open. This is a symbolic role that helps to project an image of the university to the broader community. While they may also be involved in distributing critical information to students or monitoring the political environment, these duties are typically handled by other administrators or faculty members. Additionally, helping faculty adapt to incremental changes may be the responsibility of deans or department heads rather than the university president.

Question 18

In a speech delivered to a forum for retail leaders,Dr. Hans-Joachim Koerber stated,"Sustained growth is essential. Sustaining growth is a challenge for virtually every company." What informational role did Dr. Koerber assume?
A)liaison  
B)resource allocator  
C)figurehead  
D)spokesperson

Accepted Answer

Dr. Hans-Joachim Koerber assumed the role of spokesperson by delivering a speech to a forum for retail leaders.

Question 19

Which of the following is an example of an interpersonal role?
A)figurehead  
B)monitor  
C)disseminator  
D)spokesperson

Accepted Answer

The figurehead role involves representing the organization socially and legally. It is a role that requires interpersonal skills, such as communicating and networking with others.

Question 20

According to Henry Mintzberg,what are the three major roles that managers fulfill while performing their jobs?
A)informational roles,interpersonal roles,and decisional roles  
B)coordination roles,ethical roles,and organizational roles  
C)interpersonal roles,ethical roles,and coordination roles  
D)informational roles,decisional roles,and organizational roles

Accepted Answer

Henry Mintzberg identified three major roles that managers fulfill: informational roles, interpersonal roles, and decisional roles. These encompass the various activities and responsibilities that managers engage in to effectively lead their organizations.

Quiz 1: Management

The marketing manager of a packaged goods company was asked to meet with the organization's research and development department to explain why the company needed to change its product naming conventions. What interpersonal role would the marketing manager take on in this situation?

Which of the following responsibilities would be typical of a team leader in business?

According to Henry Mintzberg,which role would a manager assume if trying to convince union members to accept a significant reduction in pay in order to keep the manufacturing plant open?

Which informational role do managers play when sharing information they have collected with their subordinates and others in the company?

In what decisional role do managers adapt themselves,their subordinates,and their units to incremental change?

Which of the following skills is most exhibited by an accountant who has the ability to create a budget,compare the budget to the actual income statement,and determine unnecessary expenses?

Recent Facebook and Twitter advertisements for washing machines by LG Canada were accused of being sexist,and a backlash ensued. What role were the LG Canada managers forced into?

The sales manager is in charge of monitoring the expense accounts of her sales force. Which of the following roles is most closely associated with her actions?

Which of the following is a typical responsibility of a corporate team leader?

Bombardier announced a turnaround plan in 2015,and has provided regular updates to the media and financial world since. According to Henry Mintzberg,which managerial role would have been adopted in order to make these announcements?

Henry Mintzberg would describe sisters Kendall and Justine Barber,the co-founders of Poppy Barley Shoes,as taking leader roles within the organization. In this role,how do the sisters spend much of their time?

A marketing manager was hired by a plumbing fixtures manufacturer to operate information booths at more than 20 different international trade shows annually. According to Henry Mintzberg,which managerial role would this marketing manager have?

A university president is often seen as a figurehead. Which of the following duties are they most likely to perform in that role?

In a speech delivered to a forum for retail leaders,Dr. Hans-Joachim Koerber stated,"Sustained growth is essential. Sustaining growth is a challenge for virtually every company." What informational role did Dr. Koerber assume?

Which of the following is an example of an interpersonal role?

According to Henry Mintzberg,what are the three major roles that managers fulfill while performing their jobs?