Question 1

Identify a true statement about management by objectives.​
A)It involves separate goal setting for employees and managers.​
B)​It leads to role conflict and ambiguity.
C)​It clarifies what is expected of employees.
D)​It negatively affects communication.

Accepted Answer

Management by objectives helps to clarify what is expected of employees, providing clarity and direction for performance. It aims to align individual goals with organizational goals, leading to increased motivation and performance. Therefore, statement C is true. However, statement A, B, and D are false. MBO involves mutual goal setting for employees and managers, and it aims to reduce role conflict and ambiguity. Effective MBO requires open communication between managers and employees.

Question 2

_____ can be used to identify and nurture talented employees for potential promotion.​
A)​Role negotiation
B)​Survey feedback
C)​Process consultation
D)​Career planning

Accepted Answer

Career planning involves identifying and nurturing talented employees for potential promotion by helping them set career goals, providing development opportunities, and assessing their progress towards these goals.

Question 3

Identify an individual-focused technique for organization development intervention.​
A)​Role negotiation
B)​Survey feedback
C)​Process consultation
D)​Management by objectives

Accepted Answer

Role negotiation is an individual-focused technique used in organization development intervention. It involves a structured process in which individuals negotiate desired roles and expectations with their superiors, peers, and subordinates. This technique helps individuals clarify their roles, improve communication and collaboration, and enhance their performance. Survey feedback, process consultation, and management by objectives are organization-focused techniques used in OD interventions.

Question 4

_____ results in a better understanding between the two parties in a work relationship.​
A)​Process consultation
B)​Executive coaching
C)​Action learning
D)​Role negotiation

Accepted Answer

Role negotiation involves discussing and clarifying roles and responsibilities between two parties in a work relationship. By doing so, it can lead to a better understanding between the two parties and reduce any misunderstandings or conflicts that may arise.

Question 5

In the context of group-focused techniques for organization development intervention, which of the following statements is true of process consultation?​
A)​It cannot be used for conflict resolution.
B)​It uses an inside consultant.
C)​It is an interactive technique.
D)​It encourages individuals to discard old behaviors.

Accepted Answer

Process consultation is an interactive technique where the consultant collaborates with the group to analyze the group's processes and interactions with one another. It is not limited to conflict resolution, and it does not necessarily encourage individual behavior change. Additionally, it can be facilitated by an internal or external consultant.

Question 6

Distinguish between incremental, strategic, and transformational changes.

Accepted Answer

The answer of Distinguish between incremental, strategic, and transformational changes....

Question 7

One of the key principles on which the famed Toyota Way of doing business is focused on is:​
A)​globalization of business.
B)​force field analysis for change management.
C)​continuous improvement dedicated to innovation.
D)​process consultation in the workplace.

Accepted Answer

The Toyota Way is known for being focused on continuous improvement dedicated to innovation, which is often referred to as "Kaizen". This principle involves constantly seeking ways to improve processes, products, and services to increase efficiency, quality, and value for customers. Toyota often incorporates this principle in their manufacturing processes by encouraging employees to suggest improvements and implementing a "Just-in-Time" approach to production.

Question 8

Which of the following is true of leadership training and development programs?​
A)​Leadership training and development programs do not include off-site training.
B)​All leadership training and development programs are group-focused techniques for organization development intervention.
C)​Leadership training and development programs require little time and effort.
D)​Some leadership training and development programs combine classroom learning with on-the-job experiences.

Accepted Answer

Some leadership training and development programs combine classroom learning with on-the-job experiences. This helps learners apply their knowledge in real-world situations and practice new skills in a safe and supportive environment.

Question 9

Individuals can meet and clarify their expectations of each other using the technique of _____ for organization development intervention.​
A)​career planning
B)​team building
C)​role negotiation
D)​survey feedback

Accepted Answer

Role negotiation is a technique in which individuals meet and clarify their expectations of each other. This intervention can be helpful in resolving role ambiguity and improving communication between team members. Career planning focuses on individual development, team building focuses on improving the relationship and cohesiveness between team members, and survey feedback involves collecting data from employees to identify areas for improvement within the organization.

Question 10

_____ focus on helping employees manage their stress.​
A)​Role negotiation programs
B)​Health promotion programs
C)​Leadership training and development programs
D)​Process consultation programs

Accepted Answer

Health promotion programs typically focus on improving employees' overall well-being, including managing stress. Role negotiation programs focus on clarifying expectations and responsibilities, leadership training and development programs focus on developing leadership skills, and process consultation programs focus on improving work processes.

Question 11

Which of the following is an organization development intervention that is targeted at individuals?​
A)​Survey feedback
B)​Skills training
C)​Management by objectives
D)​Process consultation

Accepted Answer

Skills training is an organization development intervention that is targeted at individuals. The other options are targeted at groups or the entire organization. Survey feedback involves collecting information from a group and providing feedback to the entire organization, management by objectives is a process that involves setting goals and objectives for the entire organization, and process consultation involves working with groups to improve processes within the organization.

Question 12

Emerald Inc.sponsors a corporate outing for its employees annually wherein employees participate in activities such as scavenger hunts and laser tag.This scenario illustrates that Emerald Inc.is using outdoor challenges to:​
A)​improve leadership skills.
B)​improve team building.
C)​obtain feedback.
D)​improve role negotiation skills.

Accepted Answer

The scenario of organizing outdoor challenges such as scavenger hunts and laser tag for employees indicates that Emerald Inc. is using team building activities to foster collaboration, communication, and problem-solving skills among employees. These activities can help employees build trust, work together toward a common goal, and develop a sense of camaraderie, which can benefit their overall performance and the organization's success. Therefore, option B, improve team building, is the best choice. The other choices do not fit in the context of the scenario.

Question 13

Identify a true statement about coaching.​
A)​Coaching should never be carried out in groups.
B)​Coaches make suggestions to clients rather than elicit ideas.
C)​Coaches clarify an individual's psychological contract.
D)​Coaching is typically a special investment in top-level managers.

Accepted Answer

Coaching is often seen as a valuable investment for top-level managers to enhance their leadership skills and performance.

Question 14

Which of the following processes is most often targeted in process consultation?​
A)​Conflict resolution
B)​Technological innovation
C)​Job redesign
D)​Performance rating

Accepted Answer

Process consultation often targets conflict resolution among its primary objectives, focusing on improving interpersonal relationships and communication within organizations to resolve conflicts.

Question 15

Which of the following is true of management by objectives?​
A)​It involves separate goal setting for employees and managers.
B)​It leads to increased role conflict and ambiguity.
C)​It negatively affects communication.
D)​It provides knowledge of results.

Accepted Answer

Management by objectives involves setting specific goals and objectives for employees and managers to achieve together. One of the main benefits of this approach is that it provides knowledge of results, which can help individuals and teams learn from their successes and failures and make improvements for the future. Option A is inaccurate as management by objectives involves shared goal setting for employees and managers, rather than separate goal setting. Option B is incorrect because management by objectives is designed to clarify expectations and reduce role conflict and ambiguity. Option C is also incorrect because the approach often relies on regular communication between managers and employees to track progress toward goals.

Question 16

Leadership training and development, job redesign, and executive coaching are _____ techniques for organization development intervention.​
A)​diagnostic
B)​quantitative
C)​group-focused
D)​individual-focused

Accepted Answer

The techniques listed, including leadership training and development, job redesign, and executive coaching, are all focused on individual development and growth, making them individual-focused intervention techniques.

Question 17

Which of the following statements is true of action learning?​
A)​In action learning, leaders take on familiar problems or unfamiliar problems in familiar settings.
B)​In action learning, leaders meet annually in large groups.
C)​The outcome of action learning is that leaders learn about themselves through the challenges of their comrades.
D)​Techniques that provide action learning for participants are executive coaching, role negotiation, and job redesign.

Accepted Answer

Action learning involves leaders learning about themselves and their leadership skills through real-world challenges and collaboration with peers.

Question 18

In process consultation, the ownership of a successful outcome rests with the _____.​
A)​outside consultant
B)​employees
C)​chief executive officer
D)​trainers

Accepted Answer

In process consultation, the focus is on empowering employees to develop their own solutions and take ownership of the process and outcome. Therefore, the ownership of a successful outcome rests with the employees themselves, rather than an outside consultant or other parties. The role of the consultant is to facilitate and guide the process, but the ultimate responsibility for success lies with those who will be implementing and sustaining the solution.

Question 19

Briefly explain the external and internal forces for change in organizations.

Accepted Answer

The answer of Briefly explain the external and internal forces...

Question 20

Communicado Inc., a cell phone manufacturer, has technologically modified all its existing products.It has also improved its customer service.As a result, the company has become very popular among customers.In this scenario, which of the following group-focused techniques for organization development intervention has Communicado used?​
A)​Quality program
B)​Skills training
C)​Team building
D)​Management by objectives

Accepted Answer

Communicado Inc. has focused on improving the quality of its products and services, which aligns with a quality program aimed at enhancing customer satisfaction and organizational performance.

Quiz 18: Managing Change

Identify a true statement about management by objectives.​

_____ can be used to identify and nurture talented employees for potential promotion.​

Identify an individual-focused technique for organization development intervention.​

_____ results in a better understanding between the two parties in a work relationship.​

In the context of group-focused techniques for organization development intervention, which of the following statements is true of process consultation?​

Distinguish between incremental, strategic, and transformational changes.

One of the key principles on which the famed Toyota Way of doing business is focused on is:​

Which of the following is true of leadership training and development programs?​

Individuals can meet and clarify their expectations of each other using the technique of _____ for organization development intervention.​

_____ focus on helping employees manage their stress.​

Which of the following is an organization development intervention that is targeted at individuals?​

Emerald Inc.sponsors a corporate outing for its employees annually wherein employees participate in activities such as scavenger hunts and laser tag.This scenario illustrates that Emerald Inc.is using outdoor challenges to:​

Identify a true statement about coaching.​

Which of the following processes is most often targeted in process consultation?​

Which of the following is true of management by objectives?​

Leadership training and development, job redesign, and executive coaching are _____ techniques for organization development intervention.​

Which of the following statements is true of action learning?​

In process consultation, the ownership of a successful outcome rests with the _____.​

Briefly explain the external and internal forces for change in organizations.

Identify a true statement about management by objectives.

_____ can be used to identify and nurture talented employees for potential promotion.

Identify an individual-focused technique for organization development intervention.

_____ results in a better understanding between the two parties in a work relationship.

In the context of group-focused techniques for organization development intervention, which of the following statements is true of process consultation?

One of the key principles on which the famed Toyota Way of doing business is focused on is:

Which of the following is true of leadership training and development programs?

Individuals can meet and clarify their expectations of each other using the technique of _____ for organization development intervention.

_____ focus on helping employees manage their stress.

Which of the following is an organization development intervention that is targeted at individuals?

Emerald Inc.sponsors a corporate outing for its employees annually wherein employees participate in activities such as scavenger hunts and laser tag.This scenario illustrates that Emerald Inc.is using outdoor challenges to:

Identify a true statement about coaching.

Which of the following processes is most often targeted in process consultation?

Which of the following is true of management by objectives?

Leadership training and development, job redesign, and executive coaching are _____ techniques for organization development intervention.

Which of the following statements is true of action learning?

In process consultation, the ownership of a successful outcome rests with the _____.