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What Is a Good Example of How NOT to Facilitate

Question 2

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What is a good example of how NOT to facilitate strategy execution?


A) Kia's service centers follow similar routines when receiving vehicles for servicing.
B) Ford encourages its staff to refrain from engaging in practices out of sync with the company's mission.
C) Honda's personnel follow a 227 page manual to ensure that its showrooms have similar operating practices across regions.
D) Chevrolet's electric vehicle service center personnel receive the same specialized training and replicate the caliber of customer service across locations.
E) Tesla resists standardization of the way activities are performed at its service centers because its personnel have primarily been poached from BMW, Chevrolet, and VW's electric vehicle divisions.

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