Chester is a candidate for a Customer Service Representative position; asking him what he would do should he encounter an especially frustrated customer is an example of which interview technique?
A) The mixed interview
B) The behavioural interview
C) The situational interview
D) The relational interview
E) The affective interview

Question

Quizplus · Accepted Answer

The question is asking about a hypothetical situation, where the interviewer is trying to gauge how the candidate would handle a frustrated customer. This is an example of a situational interview, where the interviewer presents a specific scenario and asks the candidate how they would respond.

Chester Is a Candidate for a Customer Service Representative Position;