After returning home from a trade show, Mr. Stephenson, the president of a manufacturing company, called a meeting of his production department. He indicated that the company would soon be implementing a new policy of ________, which focuses on worker performance and urges employees to strive for zero defects.
A) quality assurance
B) constancy of purpose
C) restructuring
D) scientific management
E) the total quality movement

Question

Quizplus · Accepted Answer

Developed in the 1960s, quality assurance focuses on the performance of workers, urging employees to strive for zero defects. Quality assurance has been less successful because often employees have no control over the design of the work process.

After Returning Home from a Trade Show, Mr