Question 1

While networking, you are more likely to be remembered if you ask

Accepted Answer

You'll get a more positive response by asking insightful or interesting questions. One consultant suggested using questions such as, "Have you been working on anything exciting recently?" or "Any exciting plans this summer?" To create emotionality in the conversation, you might ask, "What was the highlight of your day?" or "What's keeping you awake at night?" By asking good questions you not only create a positive first impression, but you might cause the other person to learn something that helps him or her grow.

Question 2

This question contains two parts; be sure to answer both.
First, list at least four tips for handling a high volume of e-mail in a business setting.
Next, suppose that you manage the back office of a car dealership. Explain how you would implement these tips in your office setting.

Accepted Answer

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Question 3

This question contains two parts; be sure to answer both.
First, define noise and describe how it can disrupt the communication process.
Second, imagine that you are studying for a final exam for a difficult course. Think about where you typically study. What are the sources of noise in that environment? Describe each, and propose a plan for reducing or eliminating noise so that you can concentrate on your studies.

Accepted Answer

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Question 4

Who defines effective communication?

Accepted Answer

Effective communication is defined by the receiver. If your receiver fails to understand your message, it is your fault, not theirs.

Question 5

What should a meeting participant NOT do?

Accepted Answer

Meeting participants should prepare but stay flexible, be on time, participate intelligently by asking "how" and "what" questions but not "why" questions. And they should always follow up.

Question 6

This question contains two parts; be sure to answer both.
First, define the concept of media richness, explaining which forms of media are richer, which are less rich, and why.
Next, suppose that you manage a local branch of the U.S. Post Office. You need to communicate three key pieces of information: (a) an annual performance appraisal for each of the employees at the branch, (2) an update regarding the sales of commemorative stamps to a regional manager, and (3) information regarding postage rate increases to the general public. Which type of media would you use for each of these three pieces of information?

Accepted Answer

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Question 7

Every time Kiersten's phone buzzed during a meeting, she would step out to either take the call or respond to the text. It did not seem to matter, if she was the one presenting at the time or just listening. She did not even seem to notice the eye rolls from the others or any of the other nonverbal cues. How would you describe Kiersten's behavior?

Accepted Answer

A particular form of microaggression is called phubbing, for phone snubbing or ignoring those present in order to pay attention to a mobile phone. The urge to phub others springs from the fear of missing out-FOMO-or of being out of touch with something happening in our social network.

Question 8

Kelly, a small business owner, regularly seeks input from her external stakeholders about her products. She is most likely speaking to all of the following EXCEPT

Accepted Answer

External communication flows between people inside and outside the organization. This form of communication is increasingly important because organizations desire to communicate with other stakeholders-customers, suppliers, shareholders, or other owners-in pursuit of their strategic goals. Small business owners particularly rely on external communication to help grow their businesses. A recent study, for example, revealed that small business owners tended to seek input or counsel from two sources: peers in the same community or online from a peer they had never met.

Question 9

This question contains two parts; be sure to answer both.
First, what is the grapevine, and when does the grapevine flourish and thrive?
Second, suppose that you manage a small laboratory that develops fragrances (men's colognes, women's perfumes, unisex deodorants). The office grapevine is thriving; employees believe that the company is about to be purchased by a much larger firm, and that the result will be a move to another state, decreased benefits, and massive layoffs. While the company is under negotiations to be purchased, there will be no move or change in benefits based on the purchase. Layoffs could occur, but it's hard to say at this point. Describe several ways that you might get the grapevine under control.

Accepted Answer

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Question 10

This question contains two parts; be sure to answer both.
First, describe the elements of the communication process.
Next, imagine that you are the CEO of a cosmetics company. Your company is headquartered in Dallas, where you have more than 3,000 employees. You are planning to give a talk to all the employees, a "state of the company" address that reviews the company's performance, victories, and challenges over the past 12 months. Because you want every employee to be able to listen to your address, you decide to do it as a webcast that employees can watch on their computers in real time. Explain how your webcast includes each element of the communication process.

Accepted Answer

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Question 11

Describe how you can improve your networking skills.

Accepted Answer

The answer of Describe how you can improve your networking...

Question 12

Discuss general strategies that managers can use to streamline meetings.

Accepted Answer

The answer of Discuss general strategies that managers can use...

Question 13

This question contains two parts; be sure to answer both.
First, identify and explain the five types of communication barriers.
Next, imagine that you manage the gate agents at a busy international airport. (The gate agents are the people who staff the gates, taking people's tickets, managing the boarding process, and helping to resolve issues with seating.) Describe how the gate agents might encounter each type of barrier, and what you might do to reduce these barriers.

Accepted Answer

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Question 14

This question contains two parts; be sure to answer both.
First, define formal communication in an organization.
Second, imagine that you manage a company that is going through layoffs. The company plans to lay off 15 percent of the workforce. Provide an example of how you might use each of the three types of formal communication to communicate with employees about the layoffs.

Accepted Answer

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Question 15

What is a disadvantage to open-plan offices?

Accepted Answer

Open-plan offices are intended to bring even the most introverted people together in accessible, shared spaces designed to encourage conversation and collaboration. Such floor plans can provide workspaces that are uniformly bright and airy, are cheap to construct, and make it easier to include others in impromptu meetings and discussions. But they can also make it hard for people to concentrate. They can be noisy and full of distractions, and people may feel unable to escape being "on" all day because they have less privacy than they would like. Open-plan environments can also encourage employees to keep tabs on each other's comings and goings, which can be a source of stress for some.

Question 16

Explain why it is important to become a good listener.

Accepted Answer

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Question 17

Michelle just got back from spending two weeks in her company's Germany office. Her flight was delayed, so instead of going home and getting some rest, she went right into the office. At the morning status meeting, Michelle thought that everyone was sharing their weekend plans, instead of giving their division reports. Why did she feel that way?

Accepted Answer

A decoding barrier occurs when the recipient doesn't understand the message. Example: A student pulled an all-nighter traveling back from spring break and today her brain is fuzzy and unfocused during class lectures.

Question 18

This question contains two parts; be sure to answer both.
First, define the concept of security in the digital age.
Second, imagine that you manage the customer-service department at the local utility (provider of electricity and natural gas). Name at least three specific measures that your department could take to prevent security breaches on the Internet.

Accepted Answer

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Question 19

How can social media generate brand recognition with customers?

Accepted Answer

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Question 20

Portia was preparing for a networking event and kept reminding herself that she needed to keep eye contact with whomever she was speaking, even though that was not typical for her culture. What skill was Portia working on?

Accepted Answer

Be Mindful. It's worth emphasizing the need to be mindful when communicating with others. Try your best to avoid phubbing and FOMO. Maintain eye contact with those with whom you are conversing, and avoid the tendency to let wandering eyes survey the room for the next person you want to meet. That's an easy way to send the message that the person in front of you is not important.

Quiz 15: Interpersonal and Organizational Communication: Mastering the Exchange of Information

While networking, you are more likely to be remembered if you ask

This question contains two parts; be sure to answer both. First, list at least four tips for handling a high volume of e-mail in a business setting. Next, suppose that you manage the back office of a car dealership. Explain how you would implement these tips in your office setting.

Who defines effective communication?

What should a meeting participant NOT do?

Kelly, a small business owner, regularly seeks input from her external stakeholders about her products. She is most likely speaking to all of the following EXCEPT

Describe how you can improve your networking skills.

Discuss general strategies that managers can use to streamline meetings.

What is a disadvantage to open-plan offices?

Explain why it is important to become a good listener.

How can social media generate brand recognition with customers?

Portia was preparing for a networking event and kept reminding herself that she needed to keep eye contact with whomever she was speaking, even though that was not typical for her culture. What skill was Portia working on?