Question 1

Georgio is planning on providing feedback to employees based upon a recent general job assessment. Which of the following would be LEAST effective during the feedback session?
A)Focusing on specific employee behaviors
B)Providing feedback immediately and privately
C)Making the feedback personal and evaluative
D)Focusing negative feedback on controllable behaviors

Accepted Answer

Making the feedback personal and evaluative can come across as judgmental and may cause the employee to feel defensive. It is important to focus on specific behaviors rather than making it about the individual personally.

Question 2

To ensure accurate understanding of a message, the receiver should:
A)accurately encode the message.
B)compensate for noise.
C)choose the best channel.
D)provide feedback to the sender.

Accepted Answer

Providing feedback to the sender ensures that the receiver has accurately understood the message. It allows for any misunderstandings to be clarified and for the sender to adjust their message if necessary. Accurately encoding the message, compensating for noise, and choosing the best channel are important factors in effective communication but do not necessarily ensure accurate understanding by the receiver.

Question 3

Effective employee relations is primarily built upon:
A)the training and development of managers.
B)compliance with relevant employment laws.
C)downward communication channels in the organization.
D)cooperation between managers and employee relations representatives.

Accepted Answer

Effective employee relations is mainly achieved through cooperation between managers and employee relations representatives. This requires mutual understanding, trust, and effective communication between both parties to address and resolve any issues or concerns that may arise. Compliance with relevant employment laws, training and development of managers, and downward communication channels are also important considerations, but they are not the primary factors in building effective employee relations.

Question 4

Which of the following is LEAST likely the responsibility of a firm's employee relations representative?
A)Advising supervisors and employees on specific employee relations problems
B)Balancing the interests of managers, employees, and the firm
C)Maintaining total quality management practices
D)Developing new fairness policies

Accepted Answer

Maintaining total quality management practices is typically the responsibility of a quality control or operations management specialist, not an employee relations representative. Employee relations representatives are more concerned with resolving conflicts and promoting positive relationships between employees and management. Therefore, option C is the least likely responsibility of an employee relations representative.

Question 5

A policy designed to communicate management's thinking and practices concerning employee-related matters and prevent problems in the workplace from becoming serious is referred to as a(n)________.

Accepted Answer

The answer of A policy designed to communicate management's thinking...

Question 6

A manager is explaining a project to his staff. The employees ask questions about the details of the project, and they request a delivery date change. The manager agrees to the new deadline. This meeting is most likely an example of:
A)downward communication.
B)upward communication.
C)two-way communication.
D)lateral communication.

Accepted Answer

This meeting is an example of two-way communication because it involves feedback and interaction between the manager and his staff. The employees are asking questions and making a request, and the manager is responding and agreeing to the new deadline. This type of communication allows for a more collaborative and effective exchange of information.

Question 7

Florence plans to ask her employees their feeling about working overtime during the next Christmas season. The best communication channel for this discussion would be:
A)teleconferencing.
B)face-to-face communication.
C)downward communication.
D)an official memo.

Accepted Answer

Face-to-face communication would be the best choice for discussing employee's feelings about working overtime during the Christmas season because it allows for direct dialogue and the opportunity for employees to ask questions and clarify any concerns they may have. It also shows that the company values employee feedback and is willing to have a conversation about it. The other options, such as teleconferencing, downward communication, or an official memo, may not allow for the same level of interaction and may not convey the same level of sincerity and concern.

Question 8

Which of the following would most likely improve the success of an employee relations program at a large corporation?
A)Multiple communication channels
B)A single, centralized communication network
C)Official e-mail correspondence from HR
D)Limited group communication gatherings

Accepted Answer

Multiple communication channels would allow for employees to receive information and provide feedback through various means such as email, social media, and in-person meetings. This increases the likelihood that employees will engage with the program and feel heard, ultimately leading to a more successful employee relations program. A single, centralized communication network or limited group communication gatherings may limit employee engagement and input. Official e-mail correspondence from HR can be useful, but should be supplemented with additional communication channels.

Question 9

Paying attention to the feelings content of the employee communications process is especially important when a company is:
A)downsizing.
B)growing.
C)stable.
D)hiring.

Accepted Answer

When a company is downsizing, employees are likely to experience a range of negative emotions such as fear, anxiety, and anger. In such a situation, paying attention to the feelings content of communication is crucial to maintaining morale and preventing employee disengagement.

Question 10

A(n)________ is a member of the HR department who ensures that company policies are followed and consults with both supervisors and employees on specific employee relations problems.

Accepted Answer

The answer of A(n)________ is a member of the HR...

Question 11

Jana and her student Julie are discussing revisions that Julie needs to consider for her composition's next draft. Jana will ask a question and then Julie will respond, and perhaps ask a question of her own. The two discuss the paper for nearly 25 minutes, talking back and forth about good aspects of the paper and areas that could be improved. This conversation is an example of:
A)one-way communication.
B)two-way communication.
C)downward communication.
D)upward communication.

Accepted Answer

This conversation between Jana and Julie involves both parties sharing their thoughts and ideas, asking questions and responding to each other's suggestions. It is a two-way communication as both parties participate equally in the discussion.

Question 12

A group of employees are discussing a notice on the bulletin board. "This is great! They finally recognize our need for childcare here. Boy, will this make life easier." For the employees, this is an example of:
A)factual communication.
B)communication of feelings.
C)upward communication.
D)noise.

Accepted Answer

The statement is expressing emotions and feelings about the notice on the bulletin board, indicating that it is an example of communication of feelings.

Question 13

The primary purpose of employee relations is to minimize union grievance procedures.

Accepted Answer

The primary purpose of employee relations is to improve communication between management and employees, promote a positive work environment, and address any issues or conflicts that arise. While minimizing union grievances may be a goal, it is not the primary purpose of employee relations.

Question 14

________ communication allows managers to influence employees and to implement decisions they have made.
A)Downward
B)Lateral
C)Two-way
D)Upward

Accepted Answer

Downward communication allows managers to communicate with and direct employees. This type of communication is used to implement decisions made by managers and to provide feedback or guidance to employees.

Question 15

A revised version of the employee relations policy at Hewit Marketing has been distributed to employees. Which of the following would most likely appear in this document?
A)The number of overtime hours an employee may work per week
B)Procedures for reporting harassment in the workplace
C)The past and present demographics of the work force
D)Explanations of how job appraisals are performed

Accepted Answer

The employee relations policy would likely include procedures for reporting harassment in the workplace in order to establish a safe and respectful work environment. While the policy may also address overtime and job appraisals, these are more specific to individual job responsibilities or performance management systems. Past and present demographics of the workforce may be included in diversity or equal opportunity policies, but would not typically be the focus of an employee relations policy.

Question 16

Presently, the U.S. economy is shifting from a(n)________ to a ________ base.
A)information / industrial
B)agricultural / information
C)industrial / information
D)technological / industrial

Accepted Answer

The U.S. economy is currently shifting away from an industrial base towards an information-based economy. This is due to advancements in technology and an increase in the services sector, which relies heavily on information and technology. The agricultural industry, while still important, is a much smaller contributor to the overall economy than it was in the past. Therefore, options A and B can be eliminated. Option D is partially correct, as technology is certainly driving the shift in the economy, but it does not capture the full picture of the transition from an industrial to an information-based economy.

Question 17

Travis has been showing Shay the basics of C++ computer programming. Shay knows very little about programming and does not understand most of what Travis says. Travis uses terms and concepts that are unfamiliar to Shay. Shay's difficulty in decoding the message most likely comes from:
A)noise.
B)incorrect facts.
C)inadequate feedback.
D)poor employee relations.

Accepted Answer

The difficulty in decoding the message is caused by noise, which refers to any interference or barrier that affects the clear transmission or reception of a message. In this case, the noise is caused by the unfamiliar terms and concepts used by Travis that make it difficult for Shay to understand what he is saying.

Question 18

Reed is sending an e-mail message to Chandra in HR about a new hire he is considering. The e-mail message is the ________ component of the communication process.
A)encoding
B)channel
C)feedback
D)noise

Accepted Answer

The e-mail message serves as the channel in the communication process, which is the medium through which the message is sent from the sender to the receiver.

Question 19

For a company to have good employee relations, it should most likely:
A)choose an above-the-market compensation strategy.
B)practice empowerment in conjunction with TQM.
C)treat all employees fairly and consistently.
D)maximize stockholder wealth.

Accepted Answer

Treating all employees fairly and consistently is the most important factor in maintaining good employee relations. While above-the-market compensation strategy and TQM empowerment can be beneficial, they are not sufficient on their own to consistently maintain positive employee relations. Maximizing stockholder wealth is not directly related to employee relations.

Question 20

________ communication allows employees at lower levels to communicate their ideas and feelings to higher-level decision makers.
A)Downward
B)Lateral
C)Two-way
D)Upward

Accepted Answer

Upward communication is the type of communication that allows lower-level employees to communicate their ideas, feedback, and suggestions to higher-level decision-makers in the company. This type of communication helps in ensuring that employees feel heard and valued, which in turn improves their job satisfaction and overall morale. It also helps higher-level decision-makers obtain important information about the company's operations and potential problems that need to be addressed.

Quiz 13: Developing Employee Relations

Georgio is planning on providing feedback to employees based upon a recent general job assessment. Which of the following would be LEAST effective during the feedback session?

To ensure accurate understanding of a message, the receiver should:

Effective employee relations is primarily built upon:

Which of the following is LEAST likely the responsibility of a firm's employee relations representative?

A policy designed to communicate management's thinking and practices concerning employee-related matters and prevent problems in the workplace from becoming serious is referred to as a(n)________.

A manager is explaining a project to his staff. The employees ask questions about the details of the project, and they request a delivery date change. The manager agrees to the new deadline. This meeting is most likely an example of:

Florence plans to ask her employees their feeling about working overtime during the next Christmas season. The best communication channel for this discussion would be:

Which of the following would most likely improve the success of an employee relations program at a large corporation?

Paying attention to the feelings content of the employee communications process is especially important when a company is:

A(n)________ is a member of the HR department who ensures that company policies are followed and consults with both supervisors and employees on specific employee relations problems.

A group of employees are discussing a notice on the bulletin board. "This is great! They finally recognize our need for childcare here. Boy, will this make life easier." For the employees, this is an example of:

The primary purpose of employee relations is to minimize union grievance procedures.

________ communication allows managers to influence employees and to implement decisions they have made.

A revised version of the employee relations policy at Hewit Marketing has been distributed to employees. Which of the following would most likely appear in this document?

Presently, the U.S. economy is shifting from a(n) to a base.

Travis has been showing Shay the basics of C++ computer programming. Shay knows very little about programming and does not understand most of what Travis says. Travis uses terms and concepts that are unfamiliar to Shay. Shay's difficulty in decoding the message most likely comes from:

Reed is sending an e-mail message to Chandra in HR about a new hire he is considering. The e-mail message is the ________ component of the communication process.

For a company to have good employee relations, it should most likely:

________ communication allows employees at lower levels to communicate their ideas and feelings to higher-level decision makers.

Quiz 13: Developing Employee Relations

Georgio is planning on providing feedback to employees based upon a recent general job assessment. Which of the following would be LEAST effective during the feedback session?

To ensure accurate understanding of a message, the receiver should:

Effective employee relations is primarily built upon:

Which of the following is LEAST likely the responsibility of a firm's employee relations representative?

A policy designed to communicate management's thinking and practices concerning employee-related matters and prevent problems in the workplace from becoming serious is referred to as a(n)________.

A manager is explaining a project to his staff. The employees ask questions about the details of the project, and they request a delivery date change. The manager agrees to the new deadline. This meeting is most likely an example of:

Florence plans to ask her employees their feeling about working overtime during the next Christmas season. The best communication channel for this discussion would be:

Which of the following would most likely improve the success of an employee relations program at a large corporation?

Paying attention to the feelings content of the employee communications process is especially important when a company is:

A(n)________ is a member of the HR department who ensures that company policies are followed and consults with both supervisors and employees on specific employee relations problems.

A group of employees are discussing a notice on the bulletin board. "This is great! They finally recognize our need for childcare here. Boy, will this make life easier." For the employees, this is an example of:

The primary purpose of employee relations is to minimize union grievance procedures.

________ communication allows managers to influence employees and to implement decisions they have made.

A revised version of the employee relations policy at Hewit Marketing has been distributed to employees. Which of the following would most likely appear in this document?

Presently, the U.S. economy is shifting from a(n) ________ to a ________ base.

Travis has been showing Shay the basics of C++ computer programming. Shay knows very little about programming and does not understand most of what Travis says. Travis uses terms and concepts that are unfamiliar to Shay. Shay's difficulty in decoding the message most likely comes from:

Reed is sending an e-mail message to Chandra in HR about a new hire he is considering. The e-mail message is the ________ component of the communication process.

For a company to have good employee relations, it should most likely:

________ communication allows employees at lower levels to communicate their ideas and feelings to higher-level decision makers.

Presently, the U.S. economy is shifting from a(n) to a base.