Question 1

A form of electronic communication that integrates voice, video, and text, all of which can be encoded digitally and transported on fiber optic networks, is referred to as ________.

Accepted Answer

The answer of A form of electronic communication that integrates...

Question 2

Berk has a drinking problem that is affecting work. He decides he needs to do something about it. He needs to contact his company's:
A)arbitrator.
B)employee feedback program.
C)speak-up program.
D)employee assistance program.

Accepted Answer

The employee assistance program is designed to help employees with personal issues that may be affecting their work performance, such as substance abuse problems. This program can provide resources, support, and referrals to professionals who can help with addiction and recovery.

Question 3

Suggestion systems are an important part of employee assistance programs.

Accepted Answer

Suggestion systems are primarily designed to encourage employees to contribute ideas for improving the organization, while Employee Assistance Programs (EAPs) are designed to help employees deal with personal problems that might adversely impact their work performance, health, and well-being.

Question 4

As a manager, how would you make meetings more effective?

Accepted Answer

The answer of As a manager, how would you make...

Question 5

What purpose does an employee handbook serve? When writing a handbook, what does management need to be careful about? What contractual role can a handbook play?

Accepted Answer

The answer of What purpose does an employee handbook serve?...

Question 6

________ is information exchanges without a planned agenda that occur informally among employees.

Accepted Answer

The answer of ________ is information exchanges without a planned...

Question 7

How is fairness within an organization facilitated by both employee relations representatives and formal appeals procedures?

Accepted Answer

The answer of How is fairness within an organization facilitated...

Question 8

What is the purpose of Employee Assistance Programs? What steps are involved in establishing an EAP? How can an EAP enhance employee relations?

Accepted Answer

The answer of What is the purpose of Employee Assistance...

Question 9

A(n)________ is a company-sponsored program that helps employees cope with personal problems that are interfering with their job performance.

Accepted Answer

The answer of A(n)________ is a company-sponsored program that helps...

Question 10

For a suggestion system to be effective, it should:
A)use a single manager to evaluate the suggestions for the sake of speed.
B)quickly implement accepted ideas and give credit to the originator.
C)provide only token awards to keep costs under control.
D)always provide monetary rewards to employees.

Accepted Answer

A suggestion system should quickly implement accepted ideas to show employees that their input is valued and to encourage continued participation. Giving credit to the originator is also important for recognition and motivation. Token awards may not be enough incentive for employees to participate, while always providing monetary rewards may not be feasible for the organization. Using a single manager to evaluate suggestions may not be effective as it may lead to bias and slower decision making.

Question 11

Qamar has recently come up with a plan to increase the efficiency of Moon Struck International's accounting system. As a reward, MSI has provided Qamar and her husband tickets to the DiVinci art show that is coming to town next month. This type of reward is:
A)illegal.
B)a recognition award.
C)likely to cause friction between Qamar and her co-workers.
D)inappropriate. Employee awards should not extend to the spouse of the employees.

Accepted Answer

This is a recognition award given to Qamar for her idea that could benefit the company. It is a common practice for companies to reward their employees for their contributions and achievements. The reward of tickets to an art show is not illegal or inappropriate. While it may not be standard practice to extend the award to Qamar's husband, it is not necessarily a negative factor. However, it is possible that this reward may cause some envy or negative feelings among co-workers who may not have received such recognition.

Question 12

A program designed to improve employee communications by giving employees a voice in policy formulation and making sure that they receive due process on any complaints they lodge against managers is referred to as a(n)________.

Accepted Answer

The answer of A program designed to improve employee communications...

Question 13

A company program that encourages, evaluates, and implements ideas from employees is a(n):
A)suggestion system.
B)employee recognition program.
C)employee feedback program.
D)speak-up program.

Accepted Answer

A suggestion system is specifically designed to encourage and evaluate ideas from employees, and then implement them if they are deemed beneficial for the company. Employee recognition and feedback programs may involve input from employees, but they are not solely focused on generating and implementing new ideas. A speak-up program may be more focused on encouraging employees to report unethical behavior or safety concerns rather than generating novel ideas.

Question 14

A technique in which managers walk around and talk to employees informally to monitor informal communications, listen to employee grievances and suggestions, and build rapport and morale is referred to as ________.

Accepted Answer

The answer of A technique in which managers walk around...

Question 15

________ give credit to people or teams that make outstanding contributions to the firm.
A)Employee assistance programs
B)Suggestion systems
C)Employee feedback programs
D)Recognition awards

Accepted Answer

Recognition awards are specifically designed to give credit to people or teams that make outstanding contributions to the firm. Employee assistance programs, suggestion systems, and employee feedback programs are all different types of programs that serve different purposes.

Question 16

It is important for a company to have an appeals process. This process may take any one of several different shapes. Explain what types of decisions employees commonly appeal and explain how a firm might implement an appeals process.

Accepted Answer

The answer of It is important for a company to...

Question 17

What is information dissemination? What types of technology aid the process of information dissemination?

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The answer of What is information dissemination? What types of...

Question 18

A(n)________ is a formal, anonymous survey designed to measure employee likes and dislikes of various aspects of their jobs.

Accepted Answer

The answer of A(n)________ is a formal, anonymous survey designed...

Question 19

A(n)________ is a procedure that allows employees to voice their reactions to management practices and to challenge management decisions.

Accepted Answer

The answer of A(n)________ is a procedure that allows employees...

Question 20

To be the most effective, recognition awards should:
A)be evenly distributed over time among most employees.
B)always include a monetary gift for team members.
C)encourage all employees toward the firm's goals.
D)be initiated by management and HR.

Accepted Answer

Recognition awards should encourage all employees to work towards the firm's goals. This motivates employees to achieve higher levels of productivity and support the organization's vision. Evenly distributing the awards among most employees may create an entitlement culture, nor is it always feasible to give monetary gifts to team members. While management and HR may initiate the recognition awards, they should be motivated by the need to celebrate positive employee behavior and performance.

Quiz 13: Developing Employee Relations