Question 1

Describe three factors used to analyze an audience.

Accepted Answer

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Question 2

Which term refers to giving a message in a vibrant way that is compelling to the audience?

Accepted Answer

Dynamic delivery refers to the use of voice, gestures, and other techniques to convey a message in an engaging and compelling way that captures the audience's attention. This can include factors such as tone of voice, inflection, pacing, and body language, all of which can help to make a message more persuasive and memorable.

Question 3

There are 10 tips for writing excellent e-mail that address the challenges of presenting information quickly. Define and describe at least three of those tips for using this communication tool.

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Question 4

What is the key to a dynamic delivery?

Accepted Answer

Varying your voice, expressions, and body language is the key to a dynamic delivery. This keeps the audience engaged and interested in what you're saying.

Question 5

Define and explain effective communication. Why is it important in the business environment?

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Question 6

Discuss three key concepts for each of the opening, body and closing of a successful oral presentation? Describe each element in relation to how the speaker engages his or her audience.

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Question 7

List three ways you can strike the right tone for any written message. Provide an example of each.

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Question 8

How do you pick the words that will encourage your audience to pay attention long enough to absorb your intended message? Describe three things you can do.

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Question 9

Define noise, and describe how it impacts business communications.

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Question 10

Define active listening. What role does active listening play in an organization?

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Question 11

You have been asked to speak to your high school's senior class about how and why you chose your college/university. Describe the opening, the body, and the closing elements of your presentation. What will you include in your preparation, use of visual aids, and any methods employed to generate audience participation.

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Question 12

What is nonverbal communication? List and define the four types of nonverbal communication.

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Question 13

Select a topic that you would like to give a presentation on, such as a subject you learned about at school, a musical genre, a sport that you like, or a profession you are considering. Explain what you would include in the opening, body, and close of your presentation, and the strategies you would use to make each of these parts successful. Provide examples.

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Question 14

What are communication channels, and what determines which one you select to carry your message?

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Question 15

What should you do when a hostile questioner appears determined to undermine your presentation?

Accepted Answer

It's important to stay calm and professional in all situations. Taking time to collect your thoughts and answering the question without getting defensive will demonstrate your competence and command of the topic. You may also be able to win over some of the audience members who are initially skeptical of your position. Ignoring the questioner (B) or refusing to answer the questions until the hostile questioner changes their tone (D) may come across as rude or defensive, and these reactions could worsen the situation. While it's important to make eye contact with the questioner when answering (C), staring them down for several seconds may only escalate the tension.

Quiz 17: Business Communication: Creating and Delivering Messages That Matter