Question 1

According to our textbook,managers' options for change fall into which three categories?

Accepted Answer

The three categories for change outlined in the textbook are structure (organizational design and relationships), technology (tools and processes used), and people (skills and attitudes of employees). Therefore, option B is the correct answer as it includes these three categories. Option A is incorrect as it includes environment and strategy instead of people. Option C is incorrect as it includes policies and procedures instead of structure. Option D is incorrect as it includes products instead of people.

Question 2

Apex Corporation has reorganized its marketing division,and the reporting structure has completely changed.This is an example of a change in ________.

Accepted Answer

The reorganization of the marketing division and change in reporting structure indicates a change in the structural aspect of the organization.

Question 3

In organizations,people who act as catalysts and assume the responsibility for managing the change process are called ________.

Accepted Answer

In organizations, individuals who act as catalysts and take responsibility for managing the change process are referred to as change agents. They are individuals who have a deep understanding of an organization's culture, internal dynamics, and operational processes. They are passionate about change and work relentlessly to make it happen. Therefore, option B is the best choice. Options A, C, and D are not typically used to refer to individuals who manage the change process in organizations.

Question 4

Techniques to change people and the quality of interpersonal work relationships are called ________.

Accepted Answer

Organizational development refers to a systematic process of implementing changes in an organization to improve its overall efficiency and effectiveness. This includes techniques to change people's behavior, improve the quality of interpersonal work relationships, and enhance organizational culture. Communications training and human resources management are part of organizational development, but they do not encompass the entire process. Strategy innovation is focused on developing new strategies and approaches for the organization, rather than changing interpersonal relationships.

Question 5

Changes in work processes,methods,and equipment used fall under which category of options that a manager can change?

Accepted Answer

Changes in work processes, methods, and equipment used are related to technology options that a manager can change. This refers to the tools, software, and hardware used to improve operating efficiency and productivity. Changes in technology can help to streamline processes, reduce costs, and increase accuracy and speed.

Question 6

A company that decides to decentralize its sales procedures is managing what change category?

Accepted Answer

Decentralizing sales procedures involves a structural change in the organization.

Question 7

Lewin's three-step process treats change simply as a break in the organization's equilibrium state.

Accepted Answer

Lewin's three-step process for change involves unfreezing the current state, moving to a new desired state, and refreezing the new state. This approach views change as a disruption to the organization's equilibrium and seeks to restore balance through these three steps.

Question 8

One type of resistance to change that can be beneficial to the organization if expressed in a positive way is ________.

Accepted Answer

The answer of One type of resistance to change that...

Question 9

If ABC Foods hired a consultant to decrease group friction and enhance cooperative work relationships,this would be an example of managing what change category?

Accepted Answer

Managing people refers to addressing issues related to the behavior and relationships of employees within the organization. Hiring a consultant to decrease group friction and enhance cooperative work relationships is an example of managing people.

Question 10

The change from a bureaucratic and risk-averse company to one that could compete in a global market requires ________ change.

Accepted Answer

The answer of The change from a bureaucratic and risk-averse...

Question 11

Initiating change involves identifying which organizational areas might need to be changed and ________.

Accepted Answer

Initiating change requires putting the change process in motion. While discussing changes with the board of directors, forming a committee to determine the need for change, and preparing people for change are all essential in the change management process, they are not the first step in initiating change. The first step is to start the change process by taking action towards implementing the change.

Question 12

Organizational ________ involves any alteration in structure,technology,or people.

Accepted Answer

The term "organizational change" specifically refers to any kind of alteration in the structure, technology, or people of an organization. "Innovation" and "creativity" are related concepts, but do not necessarily imply change to the organization as a whole. "Reengineering" refers to a specific type of change that involves a complete overhaul of an organization's processes, but is not a comprehensive term for all types of organizational change.

Question 13

In spurring organizational change,outside consultants are usually more ________ whereas internal managers tend to be more ________.

Accepted Answer

Outside consultants are hired specifically to implement change and therefore tend to be more drastic in their approach. Internal managers, on the other hand, may be more cautious because they have a better understanding of the company culture and may be more invested in maintaining the status quo.

Question 14

Which organizational development (OD)technique is a technique for assessing attitudes and perceptions,identifying discrepancies in these,and resolving the differences by using survey information in feedback groups?

Accepted Answer

The technique described in the question is known as survey feedback, which involves gathering data through employee surveys and using that information to facilitate discussion and create action plans to address any discrepancies or issues identified. Team building, intergroup development, and sensitivity training are all different OD techniques with their own distinct purposes and methods.

Question 15

Organizational development techniques seek to bring about change in which of the basic change categories?

Accepted Answer

The answer of Organizational development techniques seek to bring about...

Question 16

Changes in work specialization,chain of command,span of control,job design,or degree of centralization fall under which category of options that a manager can change?

Accepted Answer

Changes in work specialization, chain of command, span of control, job design, or degree of centralization all fall under the category of organizational structure, which is one of the key components of organizational design. Managers can make changes in the structure of a company to improve its effectiveness or efficiency by adjusting these various elements.

Question 17

________ focuses on techniques or programs to change people and the nature of interpersonal work relationships.

Accepted Answer

Organizational development (OD) focuses on planned and systematic techniques or programs to change people and the nature of interpersonal work relationships. OD interventions aim to improve organizational effectiveness and individual well-being, such as improving communication, resolving conflicts, and enhancing leadership skills. Decentralization refers to the transfer of decision-making power from a central authority to lower levels of an organization. Operations improvement focuses on improving the efficiency and effectiveness of processes and systems within an organization. Strategy formulation involves developing and aligning an organization's mission, vision, and goals with its resources and capabilities to achieve a competitive advantage.

Question 18

Empowering employees to make decisions so decision making could be faster is a ________ change.

Accepted Answer

Empowering employees to make decisions to speed up decision-making processes typically involves changes in the organizational structure, such as flattening hierarchies or redefining roles to distribute decision-making authority more broadly.

Question 19

In the "white-water rapids" metaphor of change,managers should expect change at any time,and it may last for unspecified lengths of time.

Accepted Answer

The white-water rapids metaphor suggests that change can come at any time and may be unpredictable in terms of duration and intensity. Therefore, managers should be prepared to navigate through these changes with agility and adaptability.

Question 20

What OD technique involves changing the attitudes,stereotypes,and perceptions that work groups have about each other?

Accepted Answer

Intergroup development involves addressing conflicts and improving relationships among different work groups within an organization by altering their attitudes, stereotypes, and perceptions about each other. Team building focuses on improving collaboration and trust within a specific team, sensitivity training involves increasing awareness of diversity and discrimination, and process consultation involves improving work processes and problem-solving within an organization.

Quiz 7: Innovation and Adaptability