Question 1

Lewin's three-step process treats change simply as a break in the organization's equilibrium state.

Accepted Answer

Lewin's three-step process involves unfreezing the current state, moving to a new state, and refreezing the new state as the new equilibrium. This suggests that change is simply a disruption of the current equilibrium state.

Question 2

Empowering employees to make decisions so decision making could be faster is a ________ change.
A)people
B)processes
C)structure
D)culture

Accepted Answer

Empowering employees to make decisions to speed up decision-making processes typically involves changes in the organizational structure, such as flattening hierarchies or redefining roles to distribute decision-making authority more broadly.

Question 3

What OD technique involves changing the attitudes,stereotypes,and perceptions that work groups have about each other?
A)team building
B)intergroup development
C)sensitivity training
D)process consultation

Accepted Answer

Intergroup development involves bringing together different work groups to improve collaboration and communication by addressing and changing any negative attitudes, stereotypes, and perceptions they may have about each other. Team building focuses more on improving the group dynamics within a single team, while sensitivity training and process consultation are different OD techniques altogether.

Question 4

The change from a bureaucratic and risk-averse company to one that could compete in a global market requires ________ change.
A)structure
B)people
C)culture
D)technology

Accepted Answer

The answer of The change from a bureaucratic and risk-averse...

Question 5

Initiating change involves identifying which organizational areas might need to be changed and ________.
A)discussing changes with the board of directors
B)forming a committee to determine that the need for change is real
C)putting the change process in motion
D)preparing people for change

Accepted Answer

Initiating change involves putting the change process in motion by implementing strategies and actions that will lead to the desired outcome. It is important to have a plan in place and to involve key stakeholders in the change process, but ultimately, action must be taken to implement the changes. Discussing changes with the board of directors or forming a committee to determine the need for change are important steps, but they are not sufficient on their own without actually taking action to make the change happen. While preparing people for change is also an important consideration, it is not the first step in initiating change.

Question 6

Techniques to change people and the quality of interpersonal work relationships are called ________.
A)organizational development
B)communications training
C)human resources management
D)strategy innovation

Accepted Answer

Organizational development refers to intentional efforts to change an organization's behaviors, culture, and structure to improve its effectiveness. This includes techniques to change people and the quality of interpersonal work relationships. Communications training and human resources management may be components of organizational development, but they are narrower in scope. Strategy innovation is focused on developing new business models or approaches, rather than specifically on interpersonal relationships in the workplace.

Question 7

Apex Corporation has reorganized its marketing division,and the reporting structure has completely changed.This is an example of a change in ________.
A)structure
B)people
C)culture
D)processes

Accepted Answer

Reorganizing the reporting structure is a change in the organizational structure.

Question 8

Organizational ________ involves any alteration in structure,technology,or people.
A)innovation
B)change
C)creativity
D)reengineering

Accepted Answer

Organizational change refers to any alteration in structure, technology, or people. Innovation refers to the introduction of something new, creativity refers to the ability to come up with new and unique ideas, and reengineering refers to the fundamental rethinking and redesigning of processes. Out of these options, only "change" fits the definition given.

Question 9

One type of resistance to change that can be beneficial to the organization if expressed in a positive way is ________.
A)change that threatens the status quo
B)the belief that change is not good for the goals of the organization
C)altering the familiar and habitual routines and processes
D)moving into an ambiguous environment

Accepted Answer

The belief that change is not good for the goals of the organization can be beneficial if it leads to constructive discussions and improvements, ensuring that changes align with organizational goals.

Question 10

In organizations,people who act as catalysts and assume the responsibility for managing the change process are called ________.
A)creativity strategists
B)change agents
C)innovation drivers
D)catalytic leaders

Accepted Answer

Change agents are individuals who drive and manage the process of change within organizations. They act as catalysts and assume the responsibility of steering the organization towards its goals while also ensuring that the changes are implemented smoothly. While the other options may be relevant in a broader sense, they do not specifically relate to individuals responsible for managing change within organizations.

Question 11

Which organizational development (OD)technique is a technique for assessing attitudes and perceptions,identifying discrepancies in these,and resolving the differences by using survey information in feedback groups?
A)team building
B)intergroup development
C)survey feedback
D)sensitivity training

Accepted Answer

The technique described in the question is survey feedback, which involves assessing attitudes and perceptions through surveys and then sharing the feedback in groups to identify discrepancies and resolve differences. Team building, intergroup development, and sensitivity training are all other OD techniques, but they do not match the description given in the question.

Question 12

Changes in work processes,methods,and equipment used fall under which category of options that a manager can change?
A)structure
B)people
C)strategy
D)technology

Accepted Answer

Changes in work processes, methods, and equipment used fall under the category of technology, which is one of the options that a manager can change. This option involves the use of new tools and techniques to improve efficiency and productivity, such as automation, software, hardware, and machinery. By changing the technology used in a business, managers can optimize workflows, reduce waste, and enhance their competitive advantage.

Question 13

If ABC Foods hired a consultant to decrease group friction and enhance cooperative work relationships,this would be an example of managing what change category?
A)strategy
B)structure
C)people
D)processes

Accepted Answer

Hiring a consultant to decrease group friction and enhance cooperative work relationships focuses on managing the people aspect of change.

Question 14

Organizational development techniques seek to bring about change in which of the basic change categories?
A)structure
B)people
C)mission
D)processes

Accepted Answer

The answer of Organizational development techniques seek to bring about...

Question 15

Changes in work specialization,chain of command,span of control,job design,or degree of centralization fall under which category of options that a manager can change?
A)structure
B)people
C)strategy
D)processes

Accepted Answer

Changes in work specialization, chain of command, span of control, job design, or degree of centralization all pertain to the structure of an organization. Managers have the ability to alter these structural elements as part of their job responsibilities.

Question 16

________ focuses on techniques or programs to change people and the nature of interpersonal work relationships.
A)Decentralization
B)Organizational development
C)Operations improvement
D)Strategy formulation

Accepted Answer

Organizational development focuses on improving interpersonal work relationships and changing people through techniques and programs such as training, coaching, and team building. Decentralization refers to redistributing decision-making power, operations improvement focuses on improving processes and efficiency, and strategy formulation involves creating and implementing a plan for the organization's future direction.

Question 17

In spurring organizational change,outside consultants are usually more ________ whereas internal managers tend to be more ________.
A)drastic; cautious
B)highly paid; uncertain
C)resistant; bold
D)interested; apathetic

Accepted Answer

Outside consultants are typically hired to create and implement fast, drastic change in an organization. They are often viewed as experts in their field and are expected to deliver bold new strategies. Internal managers, on the other hand, tend to be more cautious when it comes to making changes. They are often more invested in maintaining the status quo to avoid disrupting existing systems and relationships.

Question 18

According to our textbook,managers' options for change fall into which three categories?
A)environment,technology,and strategy
B)structure,technology,and people
C)policies,procedures,and management
D)structure,technology,and products

Accepted Answer

The three categories for change according to our textbook are structure (refers to the formal systems and processes that are put in place to organize and coordinate work), technology (refers to the tools and techniques used to support the work of the organization), and people (refers to the individuals and groups within the organization who perform the work and interact with each other).

Question 19

A company that decides to decentralize its sales procedures is managing what change category?
A)structure
B)culture
C)people
D)technology

Accepted Answer

Decentralizing sales procedures involves a change in the organizational structure, as it shifts decision-making and responsibilities from a centralized location to multiple locations or individuals. It does not necessarily involve a change in company culture, people, or technology.

Question 20

In the "white-water rapids" metaphor of change,managers should expect change at any time,and it may last for unspecified lengths of time.

Accepted Answer

The "white-water rapids" metaphor of change implies that change can occur at any time and may last for unspecified lengths of time, so managers should be prepared for unexpected and prolonged periods of change.

Quiz 7: Innovation and Adaptability

Lewin's three-step process treats change simply as a break in the organization's equilibrium state.

Empowering employees to make decisions so decision making could be faster is a ________ change.

What OD technique involves changing the attitudes,stereotypes,and perceptions that work groups have about each other?

The change from a bureaucratic and risk-averse company to one that could compete in a global market requires ________ change.

Initiating change involves identifying which organizational areas might need to be changed and ________.

Techniques to change people and the quality of interpersonal work relationships are called ________.

Apex Corporation has reorganized its marketing division,and the reporting structure has completely changed.This is an example of a change in ________.

Organizational ________ involves any alteration in structure,technology,or people.

One type of resistance to change that can be beneficial to the organization if expressed in a positive way is ________.

In organizations,people who act as catalysts and assume the responsibility for managing the change process are called ________.

Which organizational development (OD) technique is a technique for assessing attitudes and perceptions,identifying discrepancies in these,and resolving the differences by using survey information in feedback groups?

Changes in work processes,methods,and equipment used fall under which category of options that a manager can change?

If ABC Foods hired a consultant to decrease group friction and enhance cooperative work relationships,this would be an example of managing what change category?

Organizational development techniques seek to bring about change in which of the basic change categories?

Changes in work specialization,chain of command,span of control,job design,or degree of centralization fall under which category of options that a manager can change?

________ focuses on techniques or programs to change people and the nature of interpersonal work relationships.

In spurring organizational change,outside consultants are usually more whereas internal managers tend to be more .

According to our textbook,managers' options for change fall into which three categories?

A company that decides to decentralize its sales procedures is managing what change category?

In the "white-water rapids" metaphor of change,managers should expect change at any time,and it may last for unspecified lengths of time.