Question 1

Maslow classified the needs for basic items such as food,water,and shelter as:
A) safety needs.
B) sustenance needs.
C) physiological needs.
D) self-actualization needs.

Accepted Answer

Maslow classified the basic needs for survival as physiological needs, which include the biological necessities for life such as air, water, food, shelter, and warmth.

Question 2

Maslow called the needs people have for security at work and at home:
A) physiological needs.
B) stability needs.
C) insurance needs.
D) safety needs.

Accepted Answer

Maslow called the needs that people have for security at work and at home as "safety needs". This includes the need for physical safety, security of employment, and protection from unexpected events.

Question 3

Jackie had been very pleased with her part-time job at a local convenience store until a recent incident occurred.During Jackie's shift,the store was burglarized.Although no one was hurt,Jackie now feels uneasy and fearful during her late night shift.She is so nervous and worried that she is having a hard time concentrating on her work and is thinking about quitting.Management needs to be aware of Jackie's unmet _______ needs.
A) esteem
B) self-actualization
C) physiological
D) safety

Accepted Answer

The incident of burglary has made Jackie feel uneasy and fearful, indicating that her sense of safety has been compromised. Hence, her unmet need is safety.

Question 4

Which of the following is NOT one of the fundamental things which managers can,and should,keep in mind when looking to work with,enhance the productivity of,and motivate their employees?
A) Trust and respect
B) Approval, praise and recognition
C) Authorize
D) Enrichment
E) Treasure

Accepted Answer

Authorizing is not typically considered a fundamental aspect of enhancing productivity and motivation. It refers more to granting permission or power, rather than directly motivating or enhancing productivity.

Question 5

Abraham Maslow thought that once needs at one level of his hierarchy were met:
A) motivation would diminish.
B) another, higher order need would emerge to motivate that person.
C) that type of need would never again be an effective motivator.
D) he or she would become more interested in lower-level needs.

Accepted Answer

According to Maslow's theory, once lower-level needs (such as physiological and safety needs) are met, higher order needs (such as self-esteem and self-actualization) emerge to motivate individuals. Therefore, the answer is B: another, higher order need would emerge to motivate that person.

Question 6

According to Maslow,a higher order need:
A) always provides greater motivation than a lower order need.
B) never provides as much motivation as a lower order need.
C) becomes a source of motivation after lower order needs are satisfied.
D) contributes directly to the physical survival of the individual.

Accepted Answer

Maslow's hierarchy of needs theory suggests that people's needs are met in a hierarchical order. Lower order needs such as physiological needs, safety needs, and belongingness and love needs must be met before higher order needs such as esteem needs and self-actualization needs. Therefore, a higher order need becomes a source of motivation only after lower order needs are satisfied, making C the correct choice.

Question 7

A key component of this _______ approach to human resource management is recognizing that managers need to spend more time on talent development.
A) cost-based
B) asset-based
C) skill-based
D) strategic
E) tactical

Accepted Answer

The answer of A key component of this _______ approach...

Question 8

All of the following are behaviours exhibited by Theory Y managers,except:
A) view people as liking work
B) view workers as having a dislike for responsibility
C) view people as willing to commit themselves without coercion
D) view people as willing to accept and seek responsibility
E) view people as being motivated by a variety of rewards beyond monetary compensation

Accepted Answer

Theory Y managers do not view workers as having a dislike for responsibility. Instead, they believe that people are willing to accept and seek responsibility. This is a key principle of Theory Y management.

Question 9

Once in the position,a new employee needs to be allowed time to understand all of the following,EXCEPT:
A) the culture of the organization
B) the decision-making structure and process
C) their financial impact on the bottom line
D) the organization's customer base
E) the operational processes driving the organization's products and services.

Accepted Answer

While it is important for new employees to eventually understand the financial impact they have on the company, this is typically not an immediate concern for their initial onboarding and training. The other options listed are essential for the employee to understand to effectively contribute to the organization.

Question 10

________ factors were found to be general working conditions,policies and administrative procedures,salary,job security,organizational structure,and the type of supervision.
A) Security
B) Motivational
C) Job site
D) Administration
E) Hygiene

Accepted Answer

These factors are commonly referred to as hygiene factors in Herzberg's Two-Factor Theory of Motivation. They are necessary for employees to maintain job satisfaction and prevent dissatisfaction, but they do not necessarily motivate employees to perform at their best.

Question 11

In Maslow's hierarchy,__________ needs refer to the desire to reach one's fullest potential.
A) social
B) esteem
C) egoistic
D) self-actualization

Accepted Answer

The concept of self-actualization represents the highest level of Maslow's hierarchy of needs, and refers to the inclination to strive towards reaching one's full potential and achieving personal growth and fulfillment. This need is considered to be one of the most important and encompassing needs of human individuals.

Question 12

All of the following are behaviours exhibited by Theory X managers,except:
A) view workers as having an inherent dislike for work
B) view people as seeking out potential for advancement
C) view workers as having a dislike for responsibility
D) are motivated solely by financial rewards
E) need to be threatened or coerced in order to be productive.

Accepted Answer

Theory X managers generally do not view people as seeking out potential for advancement, but rather as being inherently lazy and needing to be motivated through external means such as threats or coercion. The other options - viewing workers as having a dislike for work, responsibility, and needing to be threatened or coerced in order to be productive - are all typical behaviours exhibited by Theory X managers. The option about being motivated solely by financial rewards is not always true for Theory X managers, as they may also use punishment or the threat of punishment as a motivator.

Question 13

Which of the TALENT motivational tool kit is often cited as the most important?
A) Trust and respect
B) Approval, praise and recognition
C) Enrichment
D) Treasure
E) Lead by Example

Accepted Answer

Approval, praise, and recognition are often cited as the most important because they directly address the human need for acknowledgment and appreciation, which can significantly boost motivation and morale.

Question 14

Maslow was mainly concerned with explaining how:
A) jobs could be broken down into very simple tasks that could be performed by unskilled workers.
B) human motivation was related to a hierarchy of needs.
C) managerial assumptions about workers affected their style of management.
D) to achieve open two-way communication within an organization.

Accepted Answer

Maslow's theory of motivation proposed that human needs are arranged in a hierarchy, with basic physiological needs at the bottom and self-actualization at the top. He believed that people would be motivated to satisfy their needs in a hierarchical order, beginning with the most basic needs.

Question 15

As with investment decisions relating to equipment and/or a building,the ________ of an organization's human resource assets require a significant up-front investment on the part of an organization.
A) attraction and selection
B) recruitment and training
C) recruitment and advancement
D) recruitment and development
E) attraction and development

Accepted Answer

Recruitment and development of human resource assets require significant investment on the part of any organization. Recruitment helps in attracting the right talent, and development programs help in upskilling employees to meet the organization's evolving needs. With both of these, companies can create a workforce that can help them drive their business forward.

Question 16

The concept that a hierarchy of human needs could be used to explain motivation was developed by:
A) Abraham Maslow.
B) Frederick Taylor.
C) Douglas McGregor.
D) Frederick Herzberg.

Accepted Answer

The hierarchy of needs theory was developed by Abraham Maslow, who proposed that human needs are arranged in a hierarchy from basic physiological needs, such as food and shelter, to higher-level needs for esteem and self-actualization.

Question 17

Managers must think through the process and plan for the ________ of an employee in the same way as we look to purchase equipment and other valuable organizational assets.
A) selection
B) recruitment
C) hiring
D) training
E) orientation

Accepted Answer

The word "termination" fits in the blank, as it is referring to the process of letting go of an employee. Just as an organization plans for the purchase of equipment or assets, managers must also plan and think through the process of terminating an employee to ensure they follow proper procedures and safeguard against legal risks. Selection, recruitment, training, and orientation all refer to the process of bringing on employees, not letting them go.

Question 18

Maslow placed _________ needs at the highest level of his hierarchy.
A) self-actualization
B) esteem
C) deferred
D) social

Accepted Answer

Maslow believed that once our lower level needs such as physiological, safety, social, and esteem needs are met, we have the ability to reach our highest potential and strive towards self-actualization. This involves personal growth, self-fulfillment, and a desire to achieve our full potential.

Question 19

John dropped out of school after the ninth grade and now must support himself though he has few skills.He is a part time employee at a small retailer earning minimum wage.John would like to earn more,but hasn't been able to find a better job.He is having a hard time paying his rent and utility bills and has quit eating breakfast to try to save on his food bills.John is having trouble meeting his:
A) esteem needs.
B) self-actualization needs.
C) social needs.
D) physiological needs.

Accepted Answer

John's inability to afford basic necessities like rent, utilities, and food indicates that he is having difficulty meeting his physiological needs, which are the most basic and essential human needs.

Question 20

,thereby forfeiting any potential return on our investment.
A) establishment, reimburses, and respect
B) establishment, rewards, and recognition
C) establishment, reimburses, and recognition
D) environment, reimburses, and respect
E) environment, rewards, and recognition

Accepted Answer

The phrase "forfeiting any potential return on our investment" suggests a context of gaining something in return, which aligns with "rewards" and "recognition" in choice E.

Quiz 8: Developing Your Business Structure and Culture

Maslow classified the needs for basic items such as food,water,and shelter as:

Maslow called the needs people have for security at work and at home:

Which of the following is NOT one of the fundamental things which managers can,and should,keep in mind when looking to work with,enhance the productivity of,and motivate their employees?

Abraham Maslow thought that once needs at one level of his hierarchy were met:

According to Maslow,a higher order need:

A key component of this _______ approach to human resource management is recognizing that managers need to spend more time on talent development.

All of the following are behaviours exhibited by Theory Y managers,except:

Once in the position,a new employee needs to be allowed time to understand all of the following,EXCEPT:

________ factors were found to be general working conditions,policies and administrative procedures,salary,job security,organizational structure,and the type of supervision.

In Maslow's hierarchy,__________ needs refer to the desire to reach one's fullest potential.

All of the following are behaviours exhibited by Theory X managers,except:

Which of the TALENT motivational tool kit is often cited as the most important?

Maslow was mainly concerned with explaining how:

As with investment decisions relating to equipment and/or a building,the ________ of an organization's human resource assets require a significant up-front investment on the part of an organization.

The concept that a hierarchy of human needs could be used to explain motivation was developed by:

Managers must think through the process and plan for the ________ of an employee in the same way as we look to purchase equipment and other valuable organizational assets.

Maslow placed _________ needs at the highest level of his hierarchy.

,thereby forfeiting any potential return on our investment.