From a skills perspective,which of the following serves as a key point for managers while negotiating and mediating conflict?
A)All conflicts are of the same kind and arise from the same source.
B)There is a significant body of evidence regarding different styles of conflict resolution.
C)A manager must never interfere in a conflict and negotiate.
D)A manager must be ready with solutions to every conflict.
E)It is not a manager's duty to diagnose the conflict.

Question

Quizplus · Accepted Answer

The significant body of evidence regarding different styles of conflict resolution serves as a key point for managers while negotiating and mediating conflict. It is important for managers to have knowledge of different conflict resolution styles to determine what approach might work best in a given situation. A manager must also be able to tailor their approach to the specific personalities involved in the conflict.

From a Skills Perspective,which of the Following Serves as a Key