Question 1

Which of the following best defines organisational behaviour?

Accepted Answer

Organisational behaviour is the study of the actions, attitudes, and behaviour of people within an organisational context. While group dynamics and teams at work are part of this study, they do not encompass the full scope of organisational behaviour. The workplace also is a component of organisational behaviour, but again, it is not the full definition. Therefore, option B, the study of the actions of people at work, is the best choice.

Question 2

Azamispent several hours looking over an architect's plans and forming an impression for a new building design.Which component of attitude did she carry out?

Accepted Answer

Azami carried out the cognitive component of attitude by forming an impression based on the architect's plans.

Question 3

Which two features are central to employee productivity?

Accepted Answer

Employee productivity is a performance measure of both work efficiency and effectiveness.

Question 4

After realising that she likes the architect's new building design this morning, this afternoon Azami has decided to go ahead with the project of building it.Which component of attitude did she use this afternoon?

Accepted Answer

Azami's decision to go ahead with the project is a behavioural component of her attitude. She is taking action based on her positive evaluation of the architect's design.

Question 5

Describe the focus and goals of organisational behaviour that are covered in this chapter.

Accepted Answer

The answer of Describe the focus and goals of organisational...

Question 6

Define turnover.

Accepted Answer

The answer of Define turnover....

Question 7

The goals of organisational behaviour (OB) are to _________.

Accepted Answer

The goals of organizational behavior (OB) are to explain, predict, and influence behavior. This means that OB aims to understand why people behave in certain ways, forecast how they will act in the future, and create interventions to shape and improve their behavior. OB seeks to enhance individual and group performance, employee satisfaction, and overall organizational effectiveness.

Question 8

The authors compare OB to an iceberg because _________.

Accepted Answer

The authors compare OB to an iceberg because it has a small visible dimension and a much larger hidden portion, similar to how an iceberg has a small visible tip above water and a much larger hidden portion beneath the surface.

Question 9

After carefully examining the architect's plans yesterday, today Azami has realised that she loves the new design.Which component of forming an attitude did she carry out today?

Accepted Answer

Azami's realization that she loves the new design is an emotional response, which falls under the affective component of forming an attitude. This component involves a person's feelings or emotions about the attitude object.

Question 10

The component of attitude that is made up of knowledge and information is _________.

Accepted Answer

The cognitive component of attitude refers to the knowledge and information one holds about an object, person, or situation. It is the rational aspect of attitude that influences how one thinks and perceives the object of the attitude.

Question 11

Briefly explain OCB and provide one example of good OCB.

Accepted Answer

The answer of Briefly explain OCB and provide one example...

Question 12

One of the challenges in understanding organisational behaviour is that its aspects seem too obvious to others.

Accepted Answer

The answer of One of the challenges in understanding organisational...

Question 13

_________ refers to an employee's general attitude towards his or her job.

Accepted Answer

Job satisfaction refers to an employee's overall feeling of contentment or fulfillment with their job. It encompasses various factors such as pay, working conditions, relationships with colleagues, and opportunities for growth and advancement. It is an important aspect of employee well-being and can impact their motivation, productivity, and retention.

Question 14

Which of the following is a visible aspect of an organisation?

Accepted Answer

Objectives are a visible aspect of an organization as they are often communicated to employees, stakeholders and the general public. Objectives are the goals that an organization is striving to achieve and they are typically visible in mission statements, strategic plans, and other documents that outline the organization's priorities. Attitudes, personal preferences and prejudice are less visible aspects of an organization as they are often individual traits that may or may not be shared by other members of the organization.

Question 15

Of the six behaviours that managers focus on, which behaviour typically increases recruitment costs?

Accepted Answer

Employee turnover refers to the rate at which employees leave an organization and must be replaced. This can be a costly process, as recruitment and training costs can add up quickly. Therefore, increasing employee turnover typically leads to increased recruitment costs.

Question 16

The three elements that make up an attitude are its _________ components.

Accepted Answer

The three components that make up an attitude are cognitive (our beliefs and thoughts about the attitude object), affective (our emotional feelings about the attitude object), and behavioural (our actions or behavior towards the attitude object). Option A and D are incorrect because they include incorrect elements, and option B is incorrect because it includes two incorrect components and one made-up component.

Question 17

The _________ component of attitude is based on emotions.

Accepted Answer

The affective component of attitude refers to an individual's emotional response or feelings towards an object, person, or situation.

Question 18

The degree to which an employee identifies with his or her job or actively participates in it refers to the employee's _________.

Accepted Answer

Job involvement refers to the degree to which an employee identifies with his or her job or actively participates in it. Job satisfaction refers to the level of happiness an employee has with their job. Organisational loyalty refers to an employee's commitment to the organisation they work for. Job commitment refers to an employee's dedication and loyalty to their job and the organisation. While all of these concepts are related, only job involvement directly relates to an employee's identification with their job and active participation in it.

Question 19

When you stand up during the playing of the national anthem, you are revealing which component of your attitude towards your country?

Accepted Answer

Standing up during the playing of the national anthem is a behavioral component of showing respect and loyalty towards one's country.

Question 20

Organisational behaviour is primarily concerned with workplace misbehaviour.

Accepted Answer

Organisational behaviour is not solely concerned with workplace misbehaviour. It encompasses a wide range of topics such as motivation, communication, leadership, teamwork, and organisational culture.

Quiz 8: Foundations of Individual Behaviour