Question 1

The use of scientific management practices led workers to hide the true potential efficiency of the work setting to protect their own well-being.

Accepted Answer

The management of work settings frequently became a game between workers and managers: Managers tried to initiate work practices to increase performance, and workers tried to hide the true potential efficiency of the work setting to protect their own well-being.

Question 2

The theory of scientific management was introduced in the late twentieth century.

Accepted Answer

The theory of scientific management was introduced in the late twentieth century. Author: Your feedback says the answer should be TRUE.

Question 3

Authority gives managers the right to direct and control their subordinates' behavior to achieve organizational goals.

Accepted Answer

Authority is the power to hold people accountable for their actions and to make decisions concerning the use of organizational resources. Authority gives managers the right to direct and control their subordinates' behavior to achieve organizational goals.

Question 4

Scientific management practices allowed workers to define their own rights.

Accepted Answer

Scientific management practices raised many concerns, including the ethical issue of the definition of workers' rights, not by the workers themselves but by the owners or managers.

Question 5

Increasing the level of job specialization reduces efficiency and leads to lower organizational performance.

Accepted Answer

Increasing the level of job specialization-the process by which a division of labor occurs as different workers specialize in tasks-improves efficiency and leads to higher organizational performance.

Question 6

In a bureaucracy, a manager's formal authority derives from the knowledge he possesses rather than the position he holds in the organization.

Accepted Answer

In a bureaucracy, a manager's formal authority derives from the position he or she holds in the organization.

Question 7

In his studies, Adam Smith found that the performance of the factories in which workers specialized in only one or a few tasks was much greater than the performance of the factory in which each worker performed all the tasks.

Accepted Answer

Adam Smith found that the performance of the factories in which workers specialized in only one or a few tasks was much greater than the performance of the factory in which each worker performed all the tasks. He reasoned that this performance difference occurred because the workers who specialized became much more skilled at their specific tasks and as a group were thus able to produce a product faster than the group of workers who each performed many tasks.

Question 8

In a bureaucratic system of administration, obedience owed to a manager depends on his or her personal qualities such as personality and social status.

Accepted Answer

In a bureaucratic system of administration, obedience is owed to a manager not because of any personal qualities-such as personality, wealth, or social status-but because the manager occupies a position that is associated with a certain level of authority and responsibility.

Question 9

In a bureaucracy, tasks and roles are left ambiguous to encourage employees to respond quickly to the unexpected.

Accepted Answer

A bureaucracy should have a clearly specified system of task and role relationships.

Question 10

According to Frederick W. Taylor, if the amount of time and effort that each worker expends to produce a unit of output is reduced by increasing specialization, the production process will become more efficient.

Accepted Answer

Taylor believed that if the amount of time and effort that each worker expends to produce a unit of output (a finished good or service) can be reduced by increasing specialization and the division of labor, the production process will become more efficient.

Question 11

Norms are written instructions about how to perform a certain aspect of a task.

Accepted Answer

Norms are unwritten, informal codes of conduct that prescribe how people should act in particular situations.

Question 12

Authority is more likely to be exercised effectively in an organization when positions are not arranged hierarchically.

Accepted Answer

Authority can be exercised effectively in an organization when positions are arranged hierarchically.

Question 13

Scientific management produces huge cost savings in large organized work settings.

Accepted Answer

Combining the two management practices of achieving the right worker-task specialization and linking people and tasks by the speed of the production line produces huge cost savings in large organized work settings.

Question 14

F.W. Taylor advocated the use of a standard pay system that was independent of worker performance.

Accepted Answer

Establish a fair or acceptable level of performance for a task, and then develop a pay system that rewards performance above the acceptable level.

Question 15

A time-and-motion study involves the careful timing and recording of the actions taken to perform a particular task.

Accepted Answer

A time-and-motion study involves the careful timing and recording of the actions taken to perform a particular task.

Question 16

According to Weber, in a bureaucracy, people should occupy positions because of their social standing and personal contacts.

Accepted Answer

Weber's principles of bureaucracy stated that in a bureaucracy, people should occupy positions because of their performance, not because of their social standing or personal contacts.

Question 17

As a result of the application of scientific management principles, workers became increasingly dissatisfied.

Accepted Answer

As a result of the application of scientific management principles, workers became increasingly dissatisfied.

Question 18

Standard operating procedures are unwritten, informal codes of conduct that prescribe how people should act in particular situations.

Accepted Answer

Standard operating procedures (SOPs) are specific sets of written instructions about how to perform a certain aspect of a task.

Question 19

Rules are formal written instructions that specify what workers should do on the job.

Accepted Answer

Rules are formal written instructions that specify actions to be taken under different circumstances to achieve specific goals.

Question 20

Bureaucracy is a formal system of organization and administration designed to ensure efficiency and effectiveness.

Accepted Answer

Max Weber developed the principles of bureaucracy-a formal system of organization and administration designed to ensure efficiency and effectiveness.

Quiz 2: The Evolution of Management

The use of scientific management practices led workers to hide the true potential efficiency of the work setting to protect their own well-being.

The theory of scientific management was introduced in the late twentieth century.

Authority gives managers the right to direct and control their subordinates' behavior to achieve organizational goals.

Scientific management practices allowed workers to define their own rights.

Increasing the level of job specialization reduces efficiency and leads to lower organizational performance.

In a bureaucracy, a manager's formal authority derives from the knowledge he possesses rather than the position he holds in the organization.

In his studies, Adam Smith found that the performance of the factories in which workers specialized in only one or a few tasks was much greater than the performance of the factory in which each worker performed all the tasks.

In a bureaucratic system of administration, obedience owed to a manager depends on his or her personal qualities such as personality and social status.

In a bureaucracy, tasks and roles are left ambiguous to encourage employees to respond quickly to the unexpected.

According to Frederick W. Taylor, if the amount of time and effort that each worker expends to produce a unit of output is reduced by increasing specialization, the production process will become more efficient.

Norms are written instructions about how to perform a certain aspect of a task.

Authority is more likely to be exercised effectively in an organization when positions are not arranged hierarchically.

Scientific management produces huge cost savings in large organized work settings.

F.W. Taylor advocated the use of a standard pay system that was independent of worker performance.

A time-and-motion study involves the careful timing and recording of the actions taken to perform a particular task.

According to Weber, in a bureaucracy, people should occupy positions because of their social standing and personal contacts.

As a result of the application of scientific management principles, workers became increasingly dissatisfied.

Standard operating procedures are unwritten, informal codes of conduct that prescribe how people should act in particular situations.

Rules are formal written instructions that specify what workers should do on the job.

Bureaucracy is a formal system of organization and administration designed to ensure efficiency and effectiveness.