Question 1

Incivility

Accepted Answer

Incivility consists of seemingly inconsequential, inconsiderate words and deeds that violate the conventional standards of workplace conduct.

Question 2

"Quid pro quo" sexual harassment

Accepted Answer

If a supervisor suggests that a subordinate's employment depends on sexual favors, this is an example of "quid pro quo" ("this for that") sexual harassment.

Question 3

Which of the following illustrates an effective critique of a co-worker's performance?

Accepted Answer

Constructive feedback points out consequences.

Question 4

Most bullies

Accepted Answer

Most bullies find new victims if their initial target leaves the company.

Question 5

How can you best show respect for individuals' rights to pursue their own chosen approaches to spirituality in the workplace?

Accepted Answer

If you encounter others who are talking about their religious beliefs at work, avoid judging their beliefs.

Question 6

If you disagree with another person's critique of your performance,which of the following responses would be the most confirming?

Accepted Answer

If you disagree with another person's critique of your performance, you can emphasize areas where you and the other person share the same point of view.

Question 7

One constructive,non-defensive way to effectively respond to criticism directed at you is to

Accepted Answer

If you are criticized, one constructive response is to ask for more information.

Question 8

Strategies used by bullies include all of the following EXCEPT

Accepted Answer

Bullies use strategies that deplete others' confidence and make it nearly impossible for them to succeed.

Question 9

All of the following are important elements of an effective apology except:

Accepted Answer

Effective apologies express sincere regret; avoid making excuses.

Question 10

The text outlines a number of channels for dealing with sexual harassment.All of the following are mentioned as possible responses except

Accepted Answer

Whether you send a letter to the harasser or report the incident, limit your complaints to an account of concrete, observable facts and a description of your own reactions. Keep a factual record of each instance.

Question 11

Various forms of sexual harassment can exist in any work setting.If Tony expected sexual favors from Judith in return for a promotion to assistant coordinator of the sales division,which type of sexual harassment would be involved?

Accepted Answer

If a supervisor suggests that a subordinate's employment depends on sexual favors, this is an example of "quid pro quo" ("this for that") sexual harassment.

Question 12

Which of the following statements best describes job-related conflicts?

Accepted Answer

Conflict can create problems if it is handled ineffectively, but with the right approach conflict can produce good results.

Question 13

All of the following could be examples of uncivil communication EXCEPT

Accepted Answer

Uncivil communication consists of inconsiderate remarks, whether they be jokes, rumors, withholding information, or online postings. Critique, when delivered supportively, is not uncivil communication.

Question 14

You are a member of a small group in your communication class,formed for the purpose of completing a decision-making project.Robert insists that your meetings should be conducted according to Parliamentary Procedures,but Serena wants to use a consensus approach.Your group is experiencing conflict about

Accepted Answer

If conflict focuses on how to deal with a problem, this is classified as a conflict about the process.

Question 15

When confronted with the criticism "You're never back from lunch on time," which of the following statements acknowledges a critic's perception as valid,yet does not agree with the critique?

Accepted Answer

If you disagree with another person's critique of your performance, you can recognize the value of their perception, and then explain your own view.

Question 16

Reinhardt wants to keep the thermostat set at 65 degrees in the winter,while his roommate Peter wants to keep it set at 74.This conflict is primarily about

Accepted Answer

When people disagree about an issue, this is called a conflict about the topic.

Question 17

Ashraf accidentally drops Ceil's favorite glass vase,which crashes into fragments on the kitchen floor.Ceil screams,"You clod!" Ashraf retorts,"I didn't drop it on purpose,you witch!" This conflict is focusing on

Accepted Answer

When people accuse each other and communicate in the face-threatening ways, this is called an ego/identity conflict.

Question 18

If you are the victim of a bully,one response that is never advisable is to

Accepted Answer

Abuse is never justified; don't convince yourself that you deserve abuse.

Question 19

Which of the following illustrates an effective critique of a co-worker's performance?

Accepted Answer

Constructive feedback should be descriptive and focus on behavior, not evaluative or focusing on personal characteristics. Also, point out consequences.

Question 20

Sexual harassment

Accepted Answer

Sexual harassment may be initiated by men, by women, or by an organizational culture that encourages harassing behavior.

Quiz 5: Interpersonal Strategies and Skills

Incivility

"Quid pro quo" sexual harassment

Which of the following illustrates an effective critique of a co-worker's performance?

Most bullies

How can you best show respect for individuals' rights to pursue their own chosen approaches to spirituality in the workplace?

If you disagree with another person's critique of your performance,which of the following responses would be the most confirming?

One constructive,non-defensive way to effectively respond to criticism directed at you is to

Strategies used by bullies include all of the following EXCEPT

All of the following are important elements of an effective apology except:

The text outlines a number of channels for dealing with sexual harassment.All of the following are mentioned as possible responses except

Various forms of sexual harassment can exist in any work setting.If Tony expected sexual favors from Judith in return for a promotion to assistant coordinator of the sales division,which type of sexual harassment would be involved?

Which of the following statements best describes job-related conflicts?

All of the following could be examples of uncivil communication EXCEPT

When confronted with the criticism "You're never back from lunch on time," which of the following statements acknowledges a critic's perception as valid,yet does not agree with the critique?

Reinhardt wants to keep the thermostat set at 65 degrees in the winter,while his roommate Peter wants to keep it set at 74.This conflict is primarily about

Ashraf accidentally drops Ceil's favorite glass vase,which crashes into fragments on the kitchen floor.Ceil screams,"You clod!" Ashraf retorts,"I didn't drop it on purpose,you witch!" This conflict is focusing on

If you are the victim of a bully,one response that is never advisable is to

Which of the following illustrates an effective critique of a co-worker's performance?

Sexual harassment