Question 1

Diverse workforces are not able to respond as effectively as homogeneous workforces to changes in local markets.

Accepted Answer

This statement is false. Diverse workforces bring a variety of perspectives and experiences that can be valuable in responding to changes in local markets. Additionally, having employees with different cultural backgrounds and language skills can be beneficial in reaching and serving diverse customer bases.

Question 2

Small, medium, and large companies increasingly find themselves competing in global rather than local markets.

Accepted Answer

With advances in technology and transportation, companies of all sizes can now easily reach customers around the world, making global competition a reality for small, medium, and large companies alike.

Question 3

Which of the following statements comparing oral and written communication is least accurate?

Accepted Answer

The least accurate statement is that oral communication is preferred when presenting formal or complex ideas. In fact, written communication is generally preferred for presenting formal and complex ideas because it allows for careful consideration and revision before sharing with the intended audience.

Question 4

Flattened management hierarchies allow companies to react more quickly to market changes.

Accepted Answer

Flattened management structures have a smaller number of levels between employees and top-level decision-makers, allowing for faster decision-making and implementation of changes in response to market shifts and trends.

Question 5

Which of the following statements about laws is least accurate?

Accepted Answer

This statement is least accurate because it is incorrect. Not all content published on the internet is in the public domain and can be used freely. Many materials are still protected by copyright, and it is important to obtain the necessary permissions before using them.

Question 6

Jamie has been asked by her boss to sign off on financial statements that she believes are false.Although she feels uncomfortable doing this, she's afraid that she'll be fired if she doesn't comply.Into what ethical trap has Jamie fallen?

Accepted Answer

Jamie has fallen into the false necessity trap. She is under the impression that she has no other option but to sign off on the false financial statements because she fears losing her job if she doesn't comply. She feels trapped in the situation and believes she has no choice but to act unethically.

Question 7

Covering up incidents, abusing sick days, lying to a supervisor, taking credit for a colleague's ideas, and inflating grades on a résumé are examples of

Accepted Answer

These actions are considered unethical and can harm relationships in the workplace. They can also damage your reputation and credibility. It's important to maintain honesty and integrity in all professional interactions.

Question 8

Communication technologies such as e-mail, instant messaging, text messaging, cell phones, blogs, wikis, and wireless networking allow employees to collaborate and complete their work from anywhere in the world.

Accepted Answer

Communication technologies have made it possible for employees to collaborate and work from different locations through various tools like e-mail, instant messaging, and wireless networking, among others.

Question 9

Knowledge and information workers are paid for their ability to learn and to think creatively and critically.

Accepted Answer

Knowledge and information workers are valued for their intellectual abilities, including their capacity to learn, analyze, and innovate. Their ability to use their intellect to solve challenging problems is paramount to their success, and therefore employers are willing to pay a premium for these skills.

Question 10

The number of people in the workforce who telecommute is decreasing.

Accepted Answer

This statement is incorrect. According to recent studies, the number of people who work remotely or telecommute has been steadily increasing over the years, with more and more companies adopting flexible work arrangements. The COVID-19 pandemic has also accelerated this trend, as many businesses have had to shift to remote working to ensure the safety of their employees.

Question 11

The key ingredients in today's economy are information and knowledge.

Accepted Answer

With the rise of technology and the internet, information and knowledge have become crucial in shaping and driving the economy. Companies and individuals who can effectively collect, analyze, and apply information have a significant advantage in the marketplace.

Question 12

Which of the following statements about formal and informal communication channels is most accurate?

Accepted Answer

The statement "The longer the lines of communication, the greater the chance for message distortion" is the most accurate statement. This is because longer lines of communication mean more people involved in the communication process, increasing the likelihood of misunderstandings, misinterpretations, and even intentional manipulation of the message. It's important to maintain open and clear channels of communication, but also to understand the potential risks of longer communication lines. The other statements are not entirely accurate as organizational information can also flow through informal channels, communication should flow both ways, and grapevine communication can sometimes be useful for building informal networks and spreading information.

Question 13

Ethical business communicators strive to tell the truth, label opinions so that they are not confused with facts, are objective, write clearly, use inclusive language, and

Accepted Answer

Giving credit when using the ideas of others is a crucial aspect of ethical business communication. Not doing so could result in plagiarism and loss of trust among stakeholders. While the other options are important for effective communication, they do not directly relate to ethical considerations.

Question 14

In making hiring decisions, employers often rank communication skills among the most-requested competencies.

Accepted Answer

Employers commonly prioritize communication skills in the hiring process as they are essential for effective collaboration, customer service, and overall workplace success.

Question 15

Kenna is communicating with a colleague in real time over the Internet using a private chat room.Kenna is using a communication technology called

Accepted Answer

Instant messaging (IM) allows real-time communication between two or more people over the Internet. It is a private chat room where users can send and receive text messages, files, and other media instantly. Therefore, Kenna is using instant messaging to communicate with her colleague. The other options, blogging, e-mailing, and text messaging, are not real-time communication methods.

Question 16

You are born with the abilities to read, listen, speak, and write effectively.

Accepted Answer

These abilities are acquired through learning and practice over time, and everyone has different levels of proficiency in them.

Question 17

Which of the following is an example of an informal organizational communication channel?

Accepted Answer

An employee starting a blog to share personal work experiences, opinions, and observations is an example of an informal organizational communication channel as it is not an official channel for communicating organizational information.

Question 18

Because your department has not reached its sales quota, your boss has asked you to change figures to show that sales were higher than they actually were.Which of the following questions is not important as you decide what to do?

Accepted Answer

All the other questions (A, B, and C) are important because they consider ethical, moral, and legal implications of the action to be taken. However, the best channel of communication to use in responding to your boss is not as important as the other questions because it is more of a tactical concern than an ethical or moral one.

Question 19

Because of new communication technologies, writing skills are especially important today.

Accepted Answer

New communication technologies have increased the amount of written communication we engage in, whether that be through emails, text messages, or social media posts. Therefore, having strong writing skills is essential in expressing ourselves clearly and effectively in these forms of communication.

Question 20

Which of the following is an example of horizontal communication in an organization?

Accepted Answer

Horizontal communication refers to communication that takes place between employees at the same level within an organization. In this scenario, the payroll clerks are meeting to discuss a new payroll processing procedure, which involves communication between employees at the same level, making it an example of horizontal communication.

Quiz 1: Effective and Ethical Communication at Work