Question 1

____________________ communication includes all unwritten and unspoken messages, both internal and unintentional.Examples include eye contact, facial expressions, body movements, space, time, distance, and appearance.

Accepted Answer

The answer of ____________________ communication includes all unwritten and unspoken...

Question 2

The ____________________ have been called the "windows to the soul" and are considered to be the most accurate predictor of a speaker's true feelings and attitudes.

Accepted Answer

The answer of The ____________________ have been called the "windows...

Question 3

____________________ is more about attitude than about formal rules of behavior and can give you a competitive edge in today's workplace.

Accepted Answer

The answer of ____________________ is more about attitude than about...

Question 4

We all maintain territory zones of ____________________ in which we feel comfortable.Anthropologist Edward T.Hall identified four of these zones of social interaction among Americans.

Accepted Answer

The answer of We all maintain territory zones of ____________________...

Question 5

____________________ conferencing allows attendees to use their computers to access an online, virtual meeting room where they can present PowerPoint slides, share spreadsheets and Word documents, demonstrate products, and interact with participants in real time.

Accepted Answer

The answer of ____________________ conferencing allows attendees to use their...

Question 6

Describe five reasons that organizations are developing groups and teams.

Accepted Answer

The answer of Describe five reasons that organizations are developing...

Question 7

Rephrasing and summarizing a speaker's message in your own words is called ____________________.

Accepted Answer

The answer of Rephrasing and summarizing a speaker's message in...

Question 8

One of the simplest collaboration tools is ____________________ (also called teleconferencing)in which one or more people in a work area use an enhanced speakerphone to confer with others by telephone.

Accepted Answer

The answer of One of the simplest collaboration tools is...

Question 9

Describe three forms of nonverbal communication and give a workplace example of each.

Accepted Answer

The answer of Describe three forms of nonverbal communication and...

Question 10

Use ____________________ time, the extra time you have between the speaker's ideas, to review what the speaker is saying.

Accepted Answer

The answer of Use ____________________ time, the extra time you...

Question 11

List five characteristics of successful teams and explain why each characteristic leads to team success.

Accepted Answer

The answer of List five characteristics of successful teams and...

Question 12

Your department has hired a new employee from Indonesia who is just learning to speak English.List and describe five techniques you will use to listen more effectively to your new colleague.

Accepted Answer

The answer of Your department has hired a new employee...

Question 13

Employees can sound more professional in the workplace by avoiding ____________________, which is making declarative sentences sound like questions.

Accepted Answer

The answer of Employees can sound more professional in the...

Question 14

____________________ listening enables you to judge and evaluate what you are hearing.

Accepted Answer

The answer of ____________________ listening enables you to judge and...

Question 15

Describe three collaboration tools that can be used for meeting facilitation when distance or other factors prevent face-to-face gatherings.

Accepted Answer

The answer of Describe three collaboration tools that can be...

Quiz 2: Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills