Robert,a salesperson with a friendly personality,always smiles while delivering presentations to prospective buyers of his product.He says he uses smiling to communicate the idea that he is a friendly,helpful salesperson.In terms of the communication process,translating this idea into a smile is his way of:
A) decoding.
B) deceiving.
C) encoding.
D) encroaching.
E) deciding.

Question

Quizplus · Accepted Answer

Encoding is the process of translating an idea or message into a code, such as a smile, that can be understood by others. In this scenario, Robert is using his friendly personality and smile to encode the idea that he is a helpful salesperson.

Robert,a Salesperson with a Friendly Personality,always Smiles While Delivering Presentations