Virginia sees Carl,with whom she attended high school 15 years ago,driving near her in rush hour traffic.She honks and waves to say "hello." Carl,who does not recognize Virginia,thinks the stranger is honking because of the way he changed his lane.Obviously,there is a problem in the way Carl is _____ the message.
A) controlling
B) nonverbalizing
C) sending
D) decoding
E) verbalizing

Question

Quizplus · Accepted Answer

Carl is not able to accurately interpret or decode Virginia's message of saying hello and instead assumes the honk was for something related to him changing lanes. This implies that there is a problem in how Carl is decoding the message that Virginia is sending. Therefore, option D is the best choice.

Virginia Sees Carl,with Whom She Attended High School 15 Years