Question 1

Experts have concluded that cognitive intelligence and emotional intelligence are the same things.

Accepted Answer

Cognitive intelligence and emotional intelligence are separate abilities. Cognitive intelligence refers to analytical and logical skills, whereas emotional intelligence refers to skills related to understanding and managing emotions, empathy, and social interactions.

Question 2

Employees experience less stress from emotional labor when they practice surface acting rather than deep acting.

Accepted Answer

Deep acting, which involves trying to feel the emotions one is displaying, tends to be less stressful and more authentic than surface acting, where one only changes external expressions without altering internal feelings. This authenticity in deep acting can lead to less emotional dissonance and therefore less stress.

Question 3

Emotional dissonance refers to the conflict experienced between the emotions we are required to display and our true emotions in that situation.

Accepted Answer

Emotional dissonance occurs when there is a mismatch between the emotions we are expected to show and our true feelings. This can lead to emotional stress, burnout, and difficulty managing emotions.

Question 4

Emotional intelligence is a set of abilities.

Accepted Answer

Emotional intelligence involves a set of abilities and skills such as self-awareness, self-regulation, empathy, motivation, and social skills.

Question 5

Three dimensions of emotional intelligence are cognitive dissonance, continuance commitment, and emotional labor.

Accepted Answer

The three dimensions of emotional intelligence are actually self-awareness, social awareness, and self-management. Cognitive dissonance, continuance commitment, and emotional labor are concepts related to organizational behavior and not directly linked to emotional intelligence.

Question 6

Emotional intelligence tends to increase with age.

Accepted Answer

Studies show that emotional intelligence tends to improve with age, as individuals gain more life experience and develop better strategies for coping with their own emotions and understanding the emotions of others.

Question 7

Relationship management represents the highest level of emotional intelligence.

Accepted Answer

Relationship management is the ability to effectively manage and maintain relationships with others. It requires skills such as empathy, communication, and conflict resolution, which are all components of emotional intelligence. Therefore, relationship management can be seen as the highest level of emotional intelligence.

Question 8

Job satisfaction represents a person's evaluation of his or her job and work context.

Accepted Answer

Job satisfaction is indeed the extent to which a person evaluates his/her job and work environment positively or negatively.

Question 9

Employees minimize the stress from emotional labor by actually changing their emotions to match the job requirements (deep acting), rather than displaying emotions contrary to their true emotions (surface acting).

Accepted Answer

This statement is true. Deep acting involves employees modifying their true emotions to align with the expected emotions for a job, while surface acting involves displaying expected emotions while feeling differently internally. It is believed that deep acting leads to less stress for employees.

Question 10

It is reasonable to conclude from recent surveys that nearly all employees in the United States are truly very satisfied with their jobs.

Accepted Answer

Recent surveys show varying levels of job satisfaction among employees in the United States, but none have reported nearly all employees being truly very satisfied with their jobs.

Question 11

Emotional dissonance occurs when we use our emotional intelligence on others but other people do not use their emotional intelligence on us.

Accepted Answer

Emotional dissonance actually refers to the conflict between our true emotions and the emotions we display in a given situation. It is not related to the use of emotional intelligence by ourselves or others.

Question 12

Emotional dissonance is most common where emotional display rules are highly regulated and employees must display emotions quite different from their true emotions.

Accepted Answer

Emotional dissonance occurs when there is a mismatch between an individual's true emotions and the emotions they are expected or required to display in a particular social or professional setting. This is most commonly observed in highly regulated environments, such as in customer service or healthcare, where employees are expected to display a specific set of emotions regardless of their own personal feelings.

Question 13

The norms and expectations governing emotional display rules are similar around the world.

Accepted Answer

Emotional display rules vary widely across cultures and are influenced by cultural values, social norms, and individual beliefs. For example, some cultures encourage the open expression of emotions, while others emphasize emotional restraint and self-control. Therefore, emotional display rules are not universal and can differ significantly between different societies and groups.

Question 14

Jobs require more emotional labor when employees must display a variety of emotions, rather than just one or two.

Accepted Answer

Jobs that require employees to display a variety of emotions, such as customer service positions or jobs in the entertainment industry, often require more emotional labor than jobs where employees only need to display one or two emotions, such as a data entry role.

Question 15

Compared with other countries, Hungarian employees have above average levels of job satisfaction.

Accepted Answer

There is no specific evidence or data indicating that Hungarian employees have above average levels of job satisfaction compared to other countries. Job satisfaction can vary widely based on numerous factors and may not be consistently above average in Hungary.

Question 16

Emotional intelligence refers to the ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others.

Accepted Answer

This is the accurate definition of emotional intelligence as proposed by Peter Salovey and John Mayer in their influential 1990 paper.

Question 17

The four dimensions of emotional intelligence form a hierarchy.

Accepted Answer

The answer of The four dimensions of emotional intelligence form...

Question 18

Conflict between required and true emotions is called emotional intelligence.

Accepted Answer

Emotional intelligence involves understanding and managing one's own emotions and the emotions of others, but it is not specifically related to conflicts between required and true emotions.

Question 19

Emotional intelligence can be learned to some extent.

Accepted Answer

While there may be some innate ability or predisposition towards emotional intelligence, research suggests that emotional intelligence can be improved and developed through learning and practice.

Question 20

Emotional labor may result in stress and job burnout when the prescribed emotions for a job conflict with the employee's true emotions.

Accepted Answer

This is a well-known phenomenon in the field of organizational behavior and has been extensively researched. When employees are required to display emotions that do not match their true feelings, they may experience emotional dissonance, which can lead to stress, burnout, and other negative outcomes.

Quiz 4: Workplace Emotions, Attitudes and Stress