Question 1

Disposition-based trust guides us in the absence of data about a particular authority.

Accepted Answer

Disposition-based trust is based on a person's general attitude or predisposition towards trusting others. It can be used when there is no specific data about a particular authority or individual, as it relies on a person's previous experiences and beliefs about trustworthiness.

Question 2

Justice reflects the actual fairness of an authority's decision making.

Accepted Answer

Justice reflects the perceived fairness of an authority's decision making. When employees perceive high levels of justice, they believe that decision outcomes are fair and that decision-making processes are designed and implemented in a fair manner.

Question 3

People gauge the track record of an authority along three dimensions: ability, skills, and knowledge.

Accepted Answer

False

Question 4

Danny has just started a new job. His coworkers tell him that their manager is very unselfish and always keeps her promises. In addition, she is the leading expert in the company on product development. As a result of this information, Danny is likely to develop cognition-based trust in his manager.

Accepted Answer

The coworkers' comments about the manager's unselfishness and reliability, as well as her expertise in product development, are positive indicators of her competence, integrity, and benevolence. Therefore, Danny is likely to form cognition-based trust in her, based on rational assessments of her character and capabilities.

Question 5

Abigail, a manager at ABC Company, is always very careful to award bonuses and other rewards to her subordinates based on each individual's performance and contribution. Abigail is concerned with interpersonal justice.

Accepted Answer

Abigail is concerned with distributive justice, which focuses on the fairness of outcomes and rewards distribution based on performance and contribution. Interpersonal justice relates to the fairness of treatment and communication between individuals.

Question 6

Ability is defined as the belief that the authority wants to do good for the trustor, apart from any selfish or profit-centered motives.

Accepted Answer

The first dimension of trustworthiness is ability, defined as the skills, competencies, and areas of expertise that enable an authority to be successful in some specific area.

Question 7

Cognition-based trust is driven by the trustor's faith in human nature.

Accepted Answer

Disposition-based trust is driven by the trustor's faith in human nature, while cognition-based trust is driven by the authority's "track record."

Question 8

Employees gauge procedural justice by asking whether decision outcomes, such as pay, rewards, evaluations, promotions, and work assignments, are allocated using proper norms.

Accepted Answer

Employees gauge distributive justice by asking whether decision outcomes, such as pay, rewards, evaluations, promotions, and work assignments, are allocated using proper norms.

Question 9

Under the need norm, members of a group are rewarded in identical measures regardless of their individual productivity levels.

Accepted Answer

Under the need norm, rewards are allocated based on the individual needs of the members rather than their productivity levels.

Question 10

Affect-based trust is more rational than emotional.

Accepted Answer

Affect-based trust is based on emotions and feelings towards someone, while rational trust is based on a person's actions and behaviors. Rational trust is often seen as more logical and objective than affect-based trust, which can be influenced by personal biases and feelings.

Question 11

Informational justice reflects the perceived fairness of decision-making outcomes.

Accepted Answer

The answer of Informational justice reflects the perceived fairness of...

Question 12

Reputation is a tangible asset that depends heavily on a company's ability to generate trust among its employees and customers.

Accepted Answer

The answer of Reputation is a tangible asset that depends...

Question 13

Jocelyn met Bryan at her apartment pool and agreed to go dancing with him that evening. She has often gone out with people she just met. Her agreement to go out with him when she just met him demonstrates affect-based trust.

Accepted Answer

The answer of Jocelyn met Bryan at her apartment pool...

Question 14

The equity norm is typically judged to be the fairest choice in situations in which the goal is to maximize the productivity of individual employees.

Accepted Answer

The equity norm focuses on distributing rewards based on individual contributions, which is seen as fair in situations where productivity is the goal.

Question 15

When trust is cognition-based, it means that trust depends on feelings toward the authority that go beyond any rational assessment.

Accepted Answer

When trust is cognition-based, it means that trust is based on rational assessment and evidence rather than emotions or feelings.

Question 16

Integrity is defined as the perception that the authority adheres to a set of values and principles that the trustor finds acceptable.

Accepted Answer

Integrity is indeed defined as the perception that the authority adheres to a set of values and principles that the trustor finds acceptable.

Question 17

Affect-based trust is seen in a select few relationships.

Accepted Answer

Affect-based trust is based on emotional ties and is often seen in close relationships such as family, friends or romantic partners.

Question 18

An organization's reputation reflects the prominence of its brand in the minds of the public and the perceived quality of its goods and services.

Accepted Answer

An organization's reputation is largely based on the public's perception of its brand and the quality of its products or services.

Question 19

The importance of trust propensity is most obvious in interactions with strangers, in which any acceptance of vulnerability would amount to "blind trust."

Accepted Answer

Trust propensity refers to an individual's willingness to trust others in various situations. In interactions with strangers, individuals are more cautious and typically require a higher level of trustworthiness before placing any trust in them. Therefore, trust propensity plays an important role in determining whether an individual is willing to engage in "blind trust" with strangers or not.

Question 20

Trust is defined as the willingness to be vulnerable to a trustee based on positive expectations about the trustee's actions and intentions.

Accepted Answer

This is the definition of trust according to social psychology research.

Quiz 7: Trust, Justice, and Ethics