Question 1

A data processing group is an example of a(n)_____.

Accepted Answer

Production teams are responsible for performing day-to-day operations.Examples are mining teams,flight-attendant crews,maintenance crews,assembly teams,data processing groups,and manufacturing crews.

Question 2

Devil's advocacy is the process of assigning someone to play the role of critic to voice possible objections to a proposal.

Accepted Answer

Devil's advocacy is the process of assigning someone to play the role of critic to voice possible objections to a proposal and thereby generate critical thinking and reality testing.

Question 3

Two or more freely interacting individuals who share collective norms,share collective goals,and have a common identity are called a _____.

Accepted Answer

A group is defined as two or more freely interacting individuals who share collective norms,share collective goals,and have a common identity.

Question 4

The stages in which groups may evolve into teams often aren't of the same duration or intensity,or even necessarily always in this sequence.

Accepted Answer

The stages in which groups may evolve into teams often aren't of the same duration or intensity or even necessarily always in this sequence.

Question 5

Molly organized several teachers to discuss the school's interior painting scheduled for summer.They looked at several brands,and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators.In this instance,the teachers make up a(n)_____.

Accepted Answer

A formal group is a group established to do something productive for the organization and is headed by a leader.

Question 6

Work teams,which engage in collective work requiring coordinated effort,are of four types that may be identified according to their basic purpose: advice,process,project,or virtual.

Accepted Answer

Work teams,which engage in collective work requiring coordinated effort,are of four types that may be identified according to their basic purpose: advice,production,project,or action.

Question 7

At one GE factory,teamwork resulted in a workforce that was 20% more productive than comparable GE workforces elsewhere.This is an example of increased productivity,an advantage of teamwork.

Accepted Answer

Teamwork is important.At one GE factory,teamwork resulted in a workforce that was 20% more productive than comparable GE workforces elsewhere.This is an example of increased productivity.

Question 8

The dialectic method is used to elicit different opinions without inciting people's personal feelings.

Accepted Answer

Programmed conflict is designed to elicit different opinions without inciting people's personal feelings.The method for getting people to engage in a debate of ideas is to do disciplined role playing,for which two proven methods are available: devil's advocacy and the dialectic method.

Question 9

Invulnerability,stereotyping of opposition,rationalization,and illusion of unanimity are symptoms of the Abilene paradox.

Accepted Answer

Invulnerability,inherent morality,stereotyping of opposition,rationalization and self-censorship,illusion of unanimity,peer pressure,and mindguards are symptoms of groupthink.

Question 10

Excessive conflict has little effect on organizational performance.

Accepted Answer

Excessive conflict can erode organizational performance because of political infighting,dissatisfaction,lack of teamwork,and turnover.Workplace aggression and violence are manifestations of excessive conflict.

Question 11

Informal groups can be highly productive-even more so than formal groups.

Accepted Answer

Informal groups can be highly productive-even more so than formal groups.

Question 12

Which of the following is true of informal groups?

Accepted Answer

Informal groups can advance or undercut the plans of formal groups.The attempts an organization may make to change can be supported or sabotaged by an informal group.

Question 13

Teamwork increases costs and destructive internal competition.

Accepted Answer

Teamwork reduces costs and destructive internal competition.

Question 14

Which of the following is not a benefit of teamwork in an organization?

Accepted Answer

Teamwork is responsible for many improvements in the workplace,including increased productivity,increased speed,reduced costs,improved quality,reduced destructive internal competition,and improved workplace cohesiveness.

Question 15

Which of the following is the best way to manage virtual teams?

Accepted Answer

Of the choices given,the best way to manage virtual teams is to focus on what's accomplished,not whether an employee is working from her patio or at 10 p.m.

Question 16

A _______ is defined as a small group of people with complementary skills who are committed to a common purpose,performance goals,and approach for which they hold themselves mutually accountable.

Accepted Answer

A team is defined as a small group of people with complementary skills who are committed to a common purpose,performance goals,and approach for which they hold themselves mutually accountable.

Question 17

Being mutually accountable to a supervisor rather than to other members of the team makes members feel mutual trust and commitment-a key part in motivating members for team effort.

Accepted Answer

Being mutually accountable to other members of the team rather than to a supervisor makes members feel mutual trust and commitment-a key part in motivating members for team effort.

Question 18

In managing virtual workers,a manager should _____.

Accepted Answer

Meeting regularly facilitates the social relationships and informal information flow between team members.

Question 19

In all but the worst weather,Beth and three coworkers met each day at 12:15 to walk the wilderness trail behind their office building.This is an example of a(n)_____.

Accepted Answer

An informal group is a group formed by people seeking friendship and has no officially appointed leader,although a leader may emerge from the membership.An informal group may be a collection of friends who hang out with one another,such as those who take coffee breaks together.

Question 20

A group that is created to do something productive for the organization and is headed by a leader is called a(n)_____.

Accepted Answer

A formal group is a group established to do something productive for the organization and is headed by a leader.

Quiz 13: Groups and Teams: Increasing Cooperation,reducing Conflict

A data processing group is an example of a(n) _____.

Devil's advocacy is the process of assigning someone to play the role of critic to voice possible objections to a proposal.

Two or more freely interacting individuals who share collective norms,share collective goals,and have a common identity are called a _____.

The stages in which groups may evolve into teams often aren't of the same duration or intensity,or even necessarily always in this sequence.

Molly organized several teachers to discuss the school's interior painting scheduled for summer.They looked at several brands,and heard a presentation by a designer who then helped them choose a color palette to recommend to school administrators.In this instance,the teachers make up a(n) _____.

Work teams,which engage in collective work requiring coordinated effort,are of four types that may be identified according to their basic purpose: advice,process,project,or virtual.

At one GE factory,teamwork resulted in a workforce that was 20% more productive than comparable GE workforces elsewhere.This is an example of increased productivity,an advantage of teamwork.

The dialectic method is used to elicit different opinions without inciting people's personal feelings.

Invulnerability,stereotyping of opposition,rationalization,and illusion of unanimity are symptoms of the Abilene paradox.

Excessive conflict has little effect on organizational performance.

Informal groups can be highly productive-even more so than formal groups.

Which of the following is true of informal groups?

Teamwork increases costs and destructive internal competition.

Which of the following is not a benefit of teamwork in an organization?

Which of the following is the best way to manage virtual teams?

A _______ is defined as a small group of people with complementary skills who are committed to a common purpose,performance goals,and approach for which they hold themselves mutually accountable.

Being mutually accountable to a supervisor rather than to other members of the team makes members feel mutual trust and commitment-a key part in motivating members for team effort.

In managing virtual workers,a manager should _____.

In all but the worst weather,Beth and three coworkers met each day at 12:15 to walk the wilderness trail behind their office building.This is an example of a(n) _____.

A group that is created to do something productive for the organization and is headed by a leader is called a(n) _____.