Question 1

The process for motivating employee performance in which the manager and employee jointly set objectives for the employee,the manager develops action plans,the manager and employee periodically review the employee's performance,and the manager makes a performance appraisal and rewards the employee according to results is known as ____.

Accepted Answer

Management by objectives (MBO)is a four-step process for motivating employee performance.

Question 2

The planning/control cycle has two control steps: (1)control the direction by comparing results with the plan and (2)control the direction by taking corrective action in two ways-namely by _____.

Accepted Answer

The planning/control cycle has two control steps: (1)control the direction by comparing results with the plan and (2)control the direction by taking corrective action in two ways-namely by correcting deviations in the plan being carried out or by improving future plans.

Question 3

When utilizing SMART goals or MBO,deadlines can help you keep your eye on the ______ while simultaneously paying attention to _____.

Accepted Answer

Deadlines can help you keep your eye on the "big picture" while simultaneously paying attention to the details that will help you realize the big picture.

Question 4

With MBO,research shows people are impelled to set more difficult goals-if _____.

Accepted Answer

With MBO,research shows people are impelled to set more difficult goals-to raise the level of their aspirations,which may have a positive effect on their performance,if there is joint participation by management and subordinates.

Question 5

Discuss the textbook suggestions on ways of writing out and achieving your biggest goals.Give an example or two of the suggestions provided.

Accepted Answer

The answer of Discuss the textbook suggestions on ways of...

Question 6

Alicia,a district manager for a global retailer,is traveling to different stores in her district to discuss with store managers how to increase profitability for the rest of the fiscal year.What is Alicia doing?

Accepted Answer

Controlling the direction includes comparing the results with the plan,improving future plans,and correcting deviations in the plan being carried out.

Question 7

Andre,the plant manager,is interested in increasing the facility's productivity by utilizing MBO so that his managers and their employees are more focused on objectives.This month Andre asked his managers to concentrate on the two first steps of MBO,which are ____.

Accepted Answer

Management by objectives (MBO)is a four-step process in which (1)the manager and employee jointly set objectives for the employee, (2)the manager develops action plans, (3)the manager and employee periodically review the employee's performance,and (4)the manager makes a performance appraisal and rewards the employee according to results.

Question 8

Summarize strategic management.

Accepted Answer

The answer of Summarize strategic management....

Question 9

The purpose of MBO is to ____.

Accepted Answer

The purpose of MBO is to motivate rather than control subordinates.

Question 10

Brenda,the district manager for Beautiful Florist,told the store managers in her district that she needs the sales goals for next year.A new manager,Paula,said,"I am going to sell over $100,000 in flowers next year." Brenda later told Paula that "I need to know specifically,in each category,how much you plan on selling." Brenda's request for a specific answer is an example of a _____.

Accepted Answer

Whenever possible,goals should be measurable,or quantifiable.Some goals such as those concerned with improving quality,are not precisely quantifiable.In that case,something on the order of "Improve the quality of customer relations by instituting 10 follow-up telephone calls every week" will do.You can certainly quantify how many follow-up phone calls were made.

Question 11

With SMART goals only a few goals should be chosen,and they should be results-oriented,that ____.

Accepted Answer

A SMART goal is one that is Specific,Measurable,Attainable,Results-oriented,and has Target dates.Whenever possible,goals should be achievable.With SMART Goals only a few goals should be chosen-say,five for any work unit.And they should be results-oriented-they should support the organization's vision.

Question 12

Summarize a business model.

Accepted Answer

The answer of Summarize a business model....

Question 13

The HR Department of French Quarter Seafood did a training workshop on setting and achieving organization goals.Alex,the store manager of the New Orleans location,has been working with his managers to set objectives that are specific,measurable,attainable,results-oriented,and have target dates.These types of goals define ____.

Accepted Answer

A SMART goal is one that is Specific,Measurable,Attainable,Results-oriented,and has Target dates.

Question 14

For MBO to be successful,top management must be committed,it must be applied organizationwide,and _____.

Accepted Answer

For MBO to be successful,top management must be committed,it must be applied organizationwide,and objectives must cascade.

Question 15

The planning/control cycle has two planning steps: _____.

Accepted Answer

The planning/control cycle has two planning steps: (1)make the plan and then (2)carry out the plan.

Question 16

Billy told his boss,Gwen,that he is going to start training for the upcoming marathon to be healthier and to have more energy for work.When Gwen asked him about his running history,Billy said,"I really have never run before and don't exercise much.I just know I need to do something." Gwen told Billy,"You should start slowly,maybe setting smaller,realistic exercise goals that are achievable." Gwen is helping Billy with an achievable goal,a type of _____.

Accepted Answer

A SMART goal is specific,measurable,attainable,results-oriented,and has target dates.Only choice C has all of these characteristics.Whenever possible,goals should be achievable.

Question 17

Steve,a hotel general manager,has had great success using MBO.Hannah,his district manager,has found that his employees are highly motivated,and she believes that this is the case because in using MBO,Steve ____.

Accepted Answer

Because the purpose of MBO is to motivate employees,performance that meets the objectives should be rewarded with compliments,raises,bonuses,promotions,or other suitable benefits.

Question 18

To ensure that plans are moving in the right direction,managers can use the ______.

Accepted Answer

The planning/control cycle describes a constant feedback loop designed to ensure plans stay headed in the right direction.

Question 19

John,the owner of a lawn care service,likes to meet with his employees six months after their yearly evaluation to discuss how they are progressing on suggestions on and plans to improve their yearly job evaluation.At this point,by comparing the six-month results with the past evaluation,John is in the ______ steps of the planning/control cycle.

Accepted Answer

Controlling the direction includes the corrective action in step 4 of the cycle,which (a)can get a project back on track before it's too late by correcting deviations or (b)if it's too late,can provide data for improving future plans.In this case,at the end of the performance period,the information can be used to improve future plans.

Question 20

MBO works by objectives moving through the organization;that is,top managers set general organizational objectives,which are translated into divisional objectives,which are translated into departmental objectives.The hierarchy ends in individual objectives set by each employee.This is an example of MBO working as objectives ______ through the organization.

Accepted Answer

MBO works by cascading objectives down through the organization;that is,objectives are structured in a unified hierarchy,becoming more specific at lower levels of the organization.

Quiz 5: Planning: The Foundation of Successful Management

The planning/control cycle has two control steps: (1) control the direction by comparing results with the plan and (2) control the direction by taking corrective action in two ways-namely by _____.

When utilizing SMART goals or MBO,deadlines can help you keep your eye on the __ while simultaneously paying attention to _.