Question 1

_____ managers are typically concerned with the interaction between the organization and its external environment.
A)Operational
B)Top-level
C)Middle-level
D)Frontline
E)Tactical

Accepted Answer

Top managers are concerned not only with the organization as a whole but also with the interaction between the organization and its external environment. This interaction often requires managers to work extensively with outside individuals and organizations.

Question 2

Senior executives responsible for the overall management and effectiveness of the organization are known as
A)frontline managers.
B)middle managers.
C)strategic managers.
D)tactical managers.
E)short-run managers.

Accepted Answer

Top-level managers, often referred to as strategic managers, are supposed to focus on long-term issues and emphasize the survival, growth, and overall effectiveness of the organization. They are the senior executives of an organization and are responsible for its overall management.

Question 3

Tactical managers are often referred to as
A)frontline managers.
B)middle-level managers.
C)lower-level managers.
D)operational managers.
E)top-level managers.

Accepted Answer

Middle-level managers are located in the organization's hierarchy below top-level management and above the frontline managers. Sometimes called tactical managers, they are responsible for translating the general goals and plans developed by strategic managers into more specific objectives and activities.

Question 4

The chief executive officer, company president, and the chief operating officer are all examples of _____ managers.
A)strategic
B)tactical
C)operational
D)frontline
E)regional

Accepted Answer

The chief executive officer, chief operating officer, company presidents, and vice presidents are all strategic-level members of the top management team. Top-level managers are the senior executives of an organization and are responsible for its overall management.

Question 5

As one of the key management functions, leading focuses on a manager's efforts to
A)mobilize people to contribute their ideas.
B)build organizations that are flexible and adaptive.
C)make sure goals are met.
D)identify opportunities for sustainable advantage.
E)build a dynamic organization.

Accepted Answer

Leading is stimulating people to be high performers. Today and in the future, managers must be good at mobilizing people to contribute their ideas and to use their brains in ways never needed or dreamed of in the past.

Question 6

When Elena, manager of the sales department for Eversharp Knives, realized that her plan to increase her associates' sales levels was not producing the desired results, she instituted a refresher training course that helped the associates achieve better results. Which of the following management functions is illustrated in this scenario?
A)Planning
B)Organizing
C)Leading
D)Controlling
E)Budgeting

Accepted Answer

The fourth function of management, controlling, monitors performance and implements necessary changes. By controlling, managers make sure that the organization's resources are being used as planned and that the organization is meeting its goals, such as quality and safety.

Question 7

Which of the following is one of the three essential categories of skills that managers need?
A)Study skills
B)Technical skills
C)Negotiation skills
D)Counseling skills
E)Manipulative skills

Accepted Answer

Although managers need many individual skills, there are three essential categories: technical skills, interpersonal and communication skills, and conceptual and decision skills.

Question 8

Through careful monitoring of the financial budgets of a firm, managers can detect potential problems in reaching their financial goals and take actions to reverse the problem. This is an example of the _____ function of management.
A)planning
B)controlling
C)leading
D)organizing
E)staffing

Accepted Answer

The fourth function of management, controlling, monitors performance and implements necessary changes. By controlling, managers make sure the organization's resources are being used as planned and the organization is meeting its goals, including financial ones.

Question 9

Operational managers play a crucial role in an organization because they provide
A)the link between management and nonmanagement personnel.
B)overall direction by formulating strategy and controlling resources.
C)the key plans for an organization's success.
D)feedback on top management performance.
E)direction and strategy for the organization.

Accepted Answer

Frontline managers, or operational managers, are lower-level managers who supervise the operations of the organization. Their role is critical in an organization because they are the link between management and nonmanagement personnel.

Question 10

A(n) _____ skill is the ability to perform a specialized task that involves a certain method or process.
A)conceptual
B)administration
C)interpersonal
D)communication
E)technical

Accepted Answer

A technical skill is the ability to perform a specialized task that involves a certain method or process. Most people develop a set of technical skills to complete the activities that are part of their daily work lives.

Question 11

As a regional manager for Optasia Digital Cameras, Deirdre spends most of her time training new sales managers and making sure that information coming from headquarters reaches the company's branches. In this case, Deirdre would best be described as a(n) _____ manager.
A)frontline
B)tactical
C)operational
D)top-level
E)strategic

Accepted Answer

Tactical, or middle-level, managers are responsible for translating the general goals and plans developed by strategic managers into more specific objectives and activities. The role of the middle manager is to be an administrator who bridges the gap between higher and lower levels.

Question 12

Which of the following is a characteristic of operational managers?
A)They bridge the gap between higher and lower levels of management.
B)They focus on long-term issues of the business.
C)They develop on goals and plans that have been formulated by top-level managers.
D)They are directly involved with nonmanagement employees.
E)They break down the business' objectives into business units.

Accepted Answer

Frontline managers, or operational managers, are lower-level managers who supervise the operations of the organization. They are directly involved with nonmanagement employees, implementing the specific plans developed with middle managers.

Question 13

The three levels of managers within large organizations are
A)authoritative, permissive, and submissive.
B)managerial, functional, and direct.
C)technical, functional, and departmental.
D)upper level, top management, and functional.
E)top, middle, and frontline.

Accepted Answer

Organizations-particularly large organizations-have many levels. The types of managers found at three different organizational levels are top level, middle level, and frontline.

Question 14

Titles such as assistant manager and supervisor typically belong to the _____ level of management.
A)strategic
B)middle
C)primary
D)operational
E)tactical

Accepted Answer

Front-level or operational managers often have titles such as supervisor, team leader, or assistant manager and are lower-level managers who supervise the operations of the organization.

Question 15

Fred is the CEO of an international shipping company. Fred is most likely to focus on
A)long-term survival of the organization.
B)translating goals and objectives into specific activities.
C)managing frontline managers.
D)supervising nonmanagement employees.
E)initiating new daily activities.

Accepted Answer

Top-level managers, often referred to as strategic managers, are supposed to focus on long-term issues and emphasize the survival, growth, and overall effectiveness of the organization.

Question 16

Zian supervises employees who work on the floor of the Nature's Secret Organic Snack Food factory. He cooperates closely with his manager in determining ways to improve the efficiency of the manufacturing process and then works to implement those plans. In this case, Zian would be considered a _____ manager.
A)frontline
B)tactical
C)middle-level
D)top-level
E)strategic

Accepted Answer

Frontline managers are lower-level managers who supervise the operations of the organization. They are directly involved with nonmanagement employees and implementing the specific plans developed with middle managers.

Question 17

Cara is responsible for studying the general goals and plans developed for her company and translating them into more specific objectives and activities for the employees in her department. Cara is a(n) ______ manager.
A)Operational
B)Frontline
C)Top-level
D)Strategic
E)Tactical

Accepted Answer

Middle-level managers are located in the organization's hierarchy below top-level management and above the frontline managers. Sometimes called tactical managers, they are responsible for translating the general goals and plans developed by strategic managers into more specific objectives and activities.

Question 18

_____ involves monitoring performance and making necessary changes.
A)Budgeting
B)Planning
C)Organizing
D)Leading
E)Controlling

Accepted Answer

The fourth function of management, controlling, monitors performance and implements necessary changes. By controlling, managers make sure the organization's resources are being used as planned and the organization is meeting its goals such as quality and safety.

Question 19

Jorge supervises the shipping department of a manufacturing company in Chicago. He contacts trucking companies to arrange pickups, and he makes sure that his team members load cartons onto the correct trucks. Jorge is a
A)frontline manager.
B)middle manager.
C)top-level manager.
D)tactical manager.
E)strategic manager.

Accepted Answer

Frontline managers, or operational managers, are lower-level managers who supervise the operations of an organization. These managers often have titles such as supervisor or assistant manager.

Question 20

Compilation of an accounting statement can be categorized under _____ skills.
A)technical
B)communication
C)conceptual
D)interpersonal
E)decision-making

Accepted Answer

A technical skill is the ability to perform a specialized task that involves a certain method or process. For example, accounting and finance courses will help individuals develop the technical skills they need to understand and manage the financial resources of an organization.

Quiz 1: Managing and Performing

_____ managers are typically concerned with the interaction between the organization and its external environment.

Senior executives responsible for the overall management and effectiveness of the organization are known as

Tactical managers are often referred to as

The chief executive officer, company president, and the chief operating officer are all examples of _____ managers.

As one of the key management functions, leading focuses on a manager's efforts to

Which of the following is one of the three essential categories of skills that managers need?

Through careful monitoring of the financial budgets of a firm, managers can detect potential problems in reaching their financial goals and take actions to reverse the problem. This is an example of the _____ function of management.

Operational managers play a crucial role in an organization because they provide

A(n) _____ skill is the ability to perform a specialized task that involves a certain method or process.

As a regional manager for Optasia Digital Cameras, Deirdre spends most of her time training new sales managers and making sure that information coming from headquarters reaches the company's branches. In this case, Deirdre would best be described as a(n) _____ manager.

Which of the following is a characteristic of operational managers?

The three levels of managers within large organizations are

Titles such as assistant manager and supervisor typically belong to the _____ level of management.

Fred is the CEO of an international shipping company. Fred is most likely to focus on

Cara is responsible for studying the general goals and plans developed for her company and translating them into more specific objectives and activities for the employees in her department. Cara is a(n) ______ manager.

_____ involves monitoring performance and making necessary changes.

Jorge supervises the shipping department of a manufacturing company in Chicago. He contacts trucking companies to arrange pickups, and he makes sure that his team members load cartons onto the correct trucks. Jorge is a

Compilation of an accounting statement can be categorized under _____ skills.