Question 1

What is the continuous process improvement model?

Accepted Answer

The continuous process improvement model is focused on understanding and measuring the current process and making improvements to achieve better performance. It involves identifying problems or inefficiencies in the process and implementing changes to address them. This model is often associated with the concept of continuous improvement, where organizations continuously strive to improve their processes and performance. Options A, B, and C refer to specific tasks, products, and internal rules and policies, but do not address the continuous improvement process.

Question 2

Differentiate between customer facing processes and business facing processes.

Accepted Answer

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Question 3

Describe business processes and their importance to an organization.

Accepted Answer

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Question 4

What integrates all of an organization's business process to make individual processes more efficient?

Accepted Answer

Business process management (BPM) integrates all of an organization's business processes to make individual processes more efficient. BPM involves analyzing and improving processes to increase efficiency, effectiveness, and adaptability. It also focuses on continuous improvement and optimization of processes over time, in order to maximize organizational performance. BPM is often facilitated by the use of specialized software tools that enable process mapping, modeling, automation, and monitoring. However, the overarching approach and methodology of BPM is what truly drives integration and optimization of business processes.

Question 5

What represents the current state of the operation that has been mapped without any specific improvements or changes to existing processes?

Accepted Answer

The as-is process model represents the current state of the operation that has been mapped without any specific improvements or changes to existing processes. A represents the initial mapping that may or may not reflect the current state, C represents the future improved state, and D is the general term for the process of mapping.

Question 6

What shows the results of applying change improvement opportunities to the current process model?

Accepted Answer

The To-Be process model shows the results of applying change improvement opportunities to the current process model. It depicts the future state of the process after improvements have been made. The Business process model and Business process mapping (or modeling) are broader terms that can refer to both the current and future state of the process. The As-Is process model only describes the current state of the process without any improvement opportunities applied.

Question 7

Describe business processes and their importance to an organization.

Accepted Answer

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Question 8

What is used to create an application that is helpful in designing business process models and also helpful in simulating, optimizing, monitoring, and maintaining various processes that occur within an organization?

Accepted Answer

Business process management tools are specifically designed to support the entire process lifecycle, from modeling and design to execution and monitoring. These tools can help organizations create, simulate, optimize, monitor, and maintain various business processes, and can provide real-time insights into process performance and efficiency.

Question 9

What is a graphic description of a process, showing the sequence of process tasks, that is developed for a specific purpose and from a selected viewpoint?

Accepted Answer

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Question 10

Explain business process management along with the reason for its importance to an organization.

Accepted Answer

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Question 11

What is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities in a structured sequence?

Accepted Answer

Business process mapping (or modeling) involves creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities in a structured sequence. While options A, B, and C are also related to business process modeling, they refer to different types of models (such as modeling the current process, or the desired future state). Therefore, the best choice for this specific definition is option D.

Question 12

What is the analysis and redesign of workflow within and between enterprises?

Accepted Answer

Business process reengineering is the systematic analysis and redesign of workflow within and between enterprises in order to optimize end-to-end processes and achieve significant improvements in performance, quality, and customer satisfaction. The other options, while related to process improvement, do not necessarily include the scope of redesigning workflows between enterprises.

Question 13

Compare the continuous process improvement model and business process reengineering.

Accepted Answer

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Quiz 21: B: Extension: A Business Process

What is the continuous process improvement model?

Differentiate between customer facing processes and business facing processes.

Describe business processes and their importance to an organization.

What integrates all of an organization's business process to make individual processes more efficient?

What represents the current state of the operation that has been mapped without any specific improvements or changes to existing processes?

What shows the results of applying change improvement opportunities to the current process model?

Describe business processes and their importance to an organization.

What is used to create an application that is helpful in designing business process models and also helpful in simulating, optimizing, monitoring, and maintaining various processes that occur within an organization?

What is a graphic description of a process, showing the sequence of process tasks, that is developed for a specific purpose and from a selected viewpoint?

Explain business process management along with the reason for its importance to an organization.

What is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities in a structured sequence?

What is the analysis and redesign of workflow within and between enterprises?

Compare the continuous process improvement model and business process reengineering.