Question 1

The distance the interviewer stands from the job applicant is an example of body language.

Accepted Answer

The interviewer's distance from the job applicant is a nonverbal form of communication known as proxemics, which falls under the broader category of body language.

Question 2

Recent research has shown that the information carried in the organizational grapevine is fairly accurate.

Accepted Answer

Recent research has indicated that the grapevine can convey accurate information about an organization, contrary to earlier beliefs that it was mainly a source of gossip and misinformation.

Question 3

When the message that is received is basically the same in meaning as the message that was sent,the communication is said to be

Accepted Answer

When the message that is received is basically the same in meaning as the message that was sent, the communication is said to be effective, as the intended meaning has been successfully conveyed without any distortion or misunderstanding.

Question 4

Effective communication would be most important for

Accepted Answer

Effective communication is essential for a pilot transferring control of the aircraft as it ensures the safety of the passengers and crew. Miscommunication or misunderstandings between pilots could have severe consequences.

Question 5

The process of sending and receiving information from one person to another is called

Accepted Answer

Communication is the process of exchanging information, ideas, or thoughts between two or more people. Talking is only one form of communication, while encoding and decoding refer to the processes of converting information into a form that can be transmitted and then interpreting that information upon receipt. Networking typically refers to the creation and maintenance of professional connections for career advancement, rather than the exchange of information.

Question 6

Which of the following is an example of communication?

Accepted Answer

All the options listed are forms of communication. Television communicates through visual and audio content, gossiping is a verbal form of communication, someone crossing his legs can be a form of non-verbal communication indicating discomfort or disinterest, and a frown is a facial expression that communicates emotions such as disapproval or sadness.

Question 7

Bill and Dave are working on a problem,but they are having trouble getting through to each other because one of them thinks the problem is a promotional problem and the other thinks it is a distribution problem.The barrier causing this ineffective communication is different perceptions.

Accepted Answer

The statement mentions that one thinks it is a promotional problem while the other thinks it is a distribution problem, indicating different perceptions causing the ineffective communication.

Question 8

Credibility problems caused by withholding information and making bad decisions can be barriers to communication.

Accepted Answer

When someone withholds information or makes bad decisions, it can cause others to question their credibility and make it difficult for effective communication to occur.

Question 9

When two people attach different meanings to the same word,the resulting barrier to communication is called noise.

Accepted Answer

This scenario describes semantic barriers, not noise. Semantic barriers occur when people interpret words differently, while noise refers to any external sound or interference that disrupts communication.

Question 10

Management by wandering around is basically a system for increasing informal communication in an organization.

Accepted Answer

Management by wandering around involves leaders regularly walking around and interacting with employees at various levels of the organization, which can increase informal communication and help leaders stay connected with their team.

Question 11

Being a good listener requires that the individual not interrupt,concentrate,be patient,and ask questions.

Accepted Answer

Being a good listener requires all of these qualities which include not interrupting, concentrating, being patient and asking questions.

Question 12

One outcome of good interpersonal relations in organizations is

Accepted Answer

Good interpersonal relations in organizations can result in synergy, which is the combined effectiveness of individuals working together towards a common goal. This can lead to improved productivity, innovation, and overall success for the organization.

Question 13

Effective communication is determined by

Accepted Answer

Effective communication involves mutual understanding between both the sender and receiver. While the encoding and decoding processes are factors in communication, they do not necessarily guarantee effective communication if there is no mutual understanding between both parties.

Question 14

Which of the following statements about communication and the manager's job is TRUE?

Accepted Answer

Communication is an essential part of almost all managerial activities, including planning, organizing, leading, and controlling. Effective communication skills are essential for managers to achieve organizational goals and lead their teams successfully.

Question 15

Nonverbal communication includes the body language of the speaker and listener.

Accepted Answer

Nonverbal communication includes the use of gestures, facial expressions, posture, tone of voice, and other physical cues that accompany a spoken message. Both the speaker and listener's body language plays a role in nonverbal communication.

Question 16

Body language accounts for about 25 percent of the content of the message.

Accepted Answer

Body language accounts for a much larger portion of the message, often cited as around 55% according to Mehrabian's communication model, which emphasizes that the majority of communication is nonverbal.

Question 17

According to the text,which of the following behaviors is NOT a type of interpersonal interaction occurring in organizations?

Accepted Answer

The given options describe types of interpersonal interaction that occur in organizations. "Predictive" does not fit this category as it does not relate to interpersonal interaction.

Question 18

People who support one another and who work well together can accomplish much more than people who do not support one another and who do not work well together.These strong relationships produce

Accepted Answer

Synergy is the concept that the whole is greater than the sum of its parts. When individuals work well together and support one another, they are able to combine their strengths and create a more powerful and effective team. This leads to synergistic outcomes where the result is greater than what each individual could accomplish alone.

Question 19

Research indicates that managers spend most of their time

Accepted Answer

Research indicates that managers spend most of their time interacting with others. This includes meetings, phone calls, and face-to-face conversations. While e-mail and computer work are also important parts of a manager's job, they do not typically consume as much time as interacting with others. Giving speeches is typically a small part of a manager's job, so option E is unlikely to be the correct answer.

Question 20

People with referent power typically use image and body language well.

Accepted Answer

Referent power comes from a person's perceived attractiveness, charisma, or authority. People with referent power tend to use their image and body language effectively to project confidence and inspire trust in others.

Quiz 18: Managing Interpersonal Relations and Communication