Question 1

_____ introduced transactional analysis during the 1960s.
A) William Ouchi
B) Eric Berne
C) Douglas McGregor
D) Peter Drucker

Accepted Answer

Eric Berne introduced transactional analysis during the 1960s. William Ouchi is known for Theory Z, Douglas McGregor is known for Theory X and Theory Y, and Peter Drucker is known for his work on management and leadership.

Question 2

_____ refused to employ children under the age of 11.
A) Robert Owen
B) Frederick Taylor
C) Eric Berne
D) Elton Mayo

Accepted Answer

Robert Owen was a prominent social reformer who believed in the welfare of workers and their families. As a result, he refused to employ children under the age of 11 in his factories, which was unheard of during the industrial revolution. He also believed in providing education and training for young workers to improve their lives.

Question 3

_____ conducted research to determine the characteristics of successful organizations.
A) Eric Berne
B) William Ouchi
C) Elton Mayo
D) Thomas Peters

Accepted Answer

Thomas Peters conducted research on successful organizations and published his findings in the book "In Search of Excellence" along with Robert Waterman.

Question 4

Which of the following is one of the reasons people fail?
A) Being self-focused
B) Being positive
C) Being optimistic
D) Helping others

Accepted Answer

Being self-focused can lead to a lack of consideration for others and a lack of collaboration, which can ultimately hinder success. Being positive and optimistic can be beneficial traits for success, while helping others can build strong relationships and networks.

Question 5

Which of the following refers to an increase in performance caused by the special attention given to employees, rather than tangible changes in the work?
A) Taylorism
B) Functionalism
C) Scientific management
D) The Hawthorne effect

Accepted Answer

The Hawthorne effect refers to an increase in performance caused by the special attention given to employees, rather than tangible changes in the work. Taylorism and scientific management are both related concepts that focus on maximizing efficiency in the workplace through standardization and specialization. Functionalism is a theoretical framework used in sociology and psychology to understand how different parts of society or the mind function together to maintain stability. It is not directly related to employee performance or management practices.

Question 6

"We have to find a way to improve our services to get an edge over our competitors." Which of the following factors can be identified with this statement?
A) Changing workforce
B) Ethics
C) Learning and knowledge
D) Diversity

Accepted Answer

The statement focuses on improving services, which requires learning and knowledge to identify areas of improvement and implement changes. The other factors (changing workforce, ethics, diversity) are not directly related to improving services in this context.

Question 7

"Aaron is new in the company. There are thirty people on his floor. He is having problems remembering names." Which of the following should Aaron do to improve his ability to recall names?
A) Address them with titles like Mr. or Ms. and not worry about remembering names
B) While talking to people, call them by name two or three times
C) Maintain a notebook with people's photos and their respective names
D) Ask them their names every time he meets them

Accepted Answer

Calling people by their names multiple times while talking to them is a good way to reinforce their names and improve recall. Option A may come across as impersonal and may create an unfavorable impression. Option C may be cumbersome and impractical. Option D may be perceived as rude or unprofessional to keep asking for names repeatedly.

Question 8

Which of the following is a human relations guideline?
A) Being narcissistic
B) Acting before one thinks
C) Calling people by their names
D) Being physically fit

Accepted Answer

Calling people by their names is a human relations guideline that helps establish a personal connection and fosters positive relationships.

Question 9

Which of the following is a characteristic of successful people?
A) Being narcissistic
B) Being self-focused
C) Having a "me only" syndrome
D) Being optimistic

Accepted Answer

Being optimistic is a characteristic commonly found in successful people as it helps them in seeing the opportunities in the midst of obstacles and setbacks. It also enables them to maintain a positive outlook and keep pushing towards their goals, while being able to deal with failures and setbacks in a constructive manner. Being narcissistic, self-focused, or having a "me only" syndrome are not desirable qualities and can often hinder success and growth.

Question 10

Which of the following was an assumption of scientific managers?
A) Money was not the only motivation for workers.
B) Workers always acted rationally.
C) Profit would be increased if employees worked shorter hours.
D) Food and housing were the prime motivation for workers.

Accepted Answer

Scientific managers assumed that workers always acted rationally, and that their behavior could be studied and controlled through scientific methods. A, C, and D were not necessarily assumptions of scientific management.

Question 11

_____ developed Theory Z.
A) Robert Owen
B) Eric Berne
C) William Ouchi
D) Elton Mayo

Accepted Answer

William Ouchi developed Theory Z, which is a management approach that integrates American and Japanese business practices.

Question 12

"The new batch of executives needs to be trained on the company's social networking platform." Which of the following factors can be identified with this statement?
A) Changing workforce
B) Ethics
C) Diversity
D) Technology

Accepted Answer

The statement specifically identifies the need to train the new executives on the company's social networking platform, indicating a need for technological training. Therefore, option D (Technology) is the correct answer. The other options (A, B, and C) are not directly related to the statement.

Question 13

Eric Berne introduced _____.
A) sensitivity training
B) transactional analysis
C) the Hawthorne effect
D) theory Z

Accepted Answer

Eric Berne introduced transactional analysis, a psychological theory that focuses on understanding and improving communication and relationships between individuals.

Question 14

Which of the following statements is most likely to make people defensive and cause arguments?
A) "I disagree"
B) "You're wrong"
C) "I admit"
D) "I understand completely"

Accepted Answer

Saying "You're wrong" is likely to make people defensive because it is directly attacking their position and could be seen as a personal attack on their intelligence or knowledge. Choosing A or D would still potentially show disagreement or differing perspectives, but in a less confrontational way. Saying "I admit" is a neutral statement that does not necessarily suggest agreement or disagreement.

Question 15

"There are many Asians and Europeans working in our company." Which of the following factors can be identified with this statement?
A) Diversity
B) Ethics
C) Crisis
D) Technology

Accepted Answer

The statement highlights the diversity in the company due to the presence of people from different continents (Asia and Europe).

Question 16

Which of the following is Elton Mayo known as?
A) The first manager-entrepreneur
B) The real father of personnel administration
C) The father of human relations
D) The father of scientific management

Accepted Answer

Elton Mayo is known as the father of human relations. He conducted the famous Hawthorne studies which focused on the effects of social relations, motivation, and job satisfaction on productivity. This research had a significant impact on the development of management theory and practice.

Question 17

_____ integrates common business practices in the United States and Japan into one middleground framework appropriate for use in the United States. Theory Z
A) Theory Z
B) Systems theory
C) Contingency theory
D) Hybrid theory

Accepted Answer

Theory Z integrates common business practices from both the United States and Japan, creating a hybrid framework suitable for the American context. Systems theory is a broader theoretical perspective, contingency theory focuses on identifying the best management style based on the situation, and hybrid theory is a generic term that does not refer to a specific theory.

Question 18

Under the _____, all people in an organization are affected by at least one other person, and each person affects the whole group or organization.
A) total person approach
B) zero-sum condition
C) construct mechanism
D) systems effect

Accepted Answer

The statement describes the systems effect, where all individuals in an organization are interdependent, and any action or decision made by one person can have an impact on the whole group or the organization as a system. The total person approach refers to the holistic approach to understanding individuals in an organization, while the zero-sum condition relates to situations where one person's gain is another person's loss. There is no such concept as a "construct mechanism."

Question 19

Popularly called _____ and rooted in the behavioral sciences, the science of human relations was developed in the late 1940s.
A) organizational behavior
B) occupational dynamics
C) operational science
D) scientific management

Accepted Answer

This question asks about a science that is rooted in the behavioral sciences and was developed in the late 1940s. This description aligns with organizational behavior, which is the study of how individuals and groups behave within organizations. Occupational dynamics and operational science are not commonly used terms, and scientific management is a theory developed in the early 1900s by Frederick Taylor, which focused on maximizing efficiency in manufacturing operations. Therefore, the best choice is A) organizational behavior.

Question 20

"Nancy's been in this job for only a week. She needs to ask the accountant some questions but she doesn't remember his name." Which of the following would be most appropriate for Nancy to do before contacting him?
A) Ask someone for the accountant's name
B) Ask the accountant again for his name
C) Address the account with a title like Mr.
D) Get the work done without using his name

Accepted Answer

Asking someone for the accountant's name is the best option as it shows initiative and also avoids any potential awkwardness or disrespect that might arise from not using his name or addressing him wrongly. Asking the accountant again for his name may be awkward, and not using his name or addressing him incorrectly can be disrespectful.

Quiz 1: Understanding Behavior, Human Relations, and Performance

_____ introduced transactional analysis during the 1960s.

_____ refused to employ children under the age of 11.

_____ conducted research to determine the characteristics of successful organizations.

Which of the following is one of the reasons people fail?

Which of the following refers to an increase in performance caused by the special attention given to employees, rather than tangible changes in the work?

"We have to find a way to improve our services to get an edge over our competitors." Which of the following factors can be identified with this statement?

"Aaron is new in the company. There are thirty people on his floor. He is having problems remembering names." Which of the following should Aaron do to improve his ability to recall names?

Which of the following is a human relations guideline?

Which of the following is a characteristic of successful people?

Which of the following was an assumption of scientific managers?

_____ developed Theory Z.

"The new batch of executives needs to be trained on the company's social networking platform." Which of the following factors can be identified with this statement?

Eric Berne introduced _____.

Which of the following statements is most likely to make people defensive and cause arguments?

"There are many Asians and Europeans working in our company." Which of the following factors can be identified with this statement?

Which of the following is Elton Mayo known as?

_____ integrates common business practices in the United States and Japan into one middleground framework appropriate for use in the United States. Theory Z

Under the _____, all people in an organization are affected by at least one other person, and each person affects the whole group or organization.

Popularly called _____ and rooted in the behavioral sciences, the science of human relations was developed in the late 1940s.

"Nancy's been in this job for only a week. She needs to ask the accountant some questions but she doesn't remember his name." Which of the following would be most appropriate for Nancy to do before contacting him?