Question 1

Misperception often operating among investors (even professionals), who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return, are experiencing __________.

Accepted Answer

The behavior exhibited by investors in this scenario is the result of the recency effect, which is the tendency to give greater weight to more recent events or information when making decisions. Investors are focusing on short-term gains and ignoring long-term performance, which can lead to poor investment decisions.

Question 2

Which of the following is not a symptom of negative stress?

Accepted Answer

Slurred speech is not a typical symptom of negative stress. Insomnia, hostility, alcohol abuse and heart attack are all potential symptoms of negative stress.

Question 3

The Americans with Disabilities Act requires employers to _____.

Accepted Answer

The Americans with Disabilities Act (ADA) requires employers to reasonably accommodate individuals with disabilities. This means that employers must make necessary modifications to allow individuals with disabilities to perform their job duties, as long as it does not create an undue hardship for the employer. The ADA does not require employers to hire all qualified persons with disabilities who apply, actively solicit job applications from persons with disabilities, hire quotas of qualified persons with disabilities, or hire persons with disabilities to qualify for tax breaks.

Question 4

Which of the following is a common reason that some women face a glass ceiling?

Accepted Answer

Lack of mentors is a common reason that some women face a glass ceiling. Women may face a lack of mentors who can provide guidance, opportunities, and support that are essential for professional growth and advancement.

Question 5

Which of the following dimensions is an example of an organizational dimension on the diversity wheel?

Accepted Answer

Union affiliation is an example of an organizational dimension on the diversity wheel. It refers to whether an individual belongs to a union or not, and can influence their perspective and experiences within the organization.

Question 6

You have important clients in town who want to have dinner with you, but your mother has a plumbing leak and has asked you to come over and shut off the water until she can get it fixed tomorrow. You are experiencing _____.

Accepted Answer

You are experiencing role conflict because you have conflicting demands on your time and attention. On one hand, you have important clients in town who want to have dinner with you, and on the other hand, your mother needs your help with a plumbing leak. You are struggling to meet the expectations of both roles simultaneously, and as a result, may feel stressed or pressured.

Question 7

When others' expectations exceed one's ability, ______ has occurred.

Accepted Answer

Role overload occurs when an individual has too many responsibilities, and the demands of the role exceed the person's ability. It can lead to stress, burnout, and decreased job satisfaction. Learned helplessness occurs when people feel powerless to change their situation, while role conflict and ambiguity refer to conflicting or unclear expectations from different roles.

Question 8

______ is a state of emotional, mental, and even physical exhaustion, expressed as listlessness, indifference, or frustration.

Accepted Answer

The description matches the symptoms of burnout, which is a type of chronic stress that can result from prolonged exposure to stressors such as work or caregiving responsibilities. It is characterized by emotional exhaustion, depersonalization, and reduced personal accomplishment. A) Eustress refers to positive, motivating stress that can enhance performance. B) Distress refers to negative, harmful stress that can impair performance. D) Role overload refers to the feeling of having too many responsibilities or tasks to handle. E) Role ambiguity refers to uncertainty or confusion about one's roles or expectations.

Question 9

A(n) ______ program includes plans to help employees cope with stress, burnout, substance abuse, health problems, and family issues that influence job performance.

Accepted Answer

An employee assistance program (EAP) is designed to provide employees with resources and support to help them deal with personal problems that may affect their job performance, such as stress, substance abuse, and family issues. The program typically includes counseling services and referrals to external resources.

Question 10

Jake has a master's degree in psychology, but he is working at a sunglasses cart in the mall. He is currently experiencing _____.

Accepted Answer

Underemployment is the situation where an individual is overqualified for their current job and not using their skills to their full capacity. Jake has a master's degree in psychology but is working at a sunglasses cart in the mall, indicating underemployment.

Question 11

Identify and define the Big Five personality dimensions. Which of these are related to job performance? Describe how you would rate yourself on each of these dimensions, and explain why.

Accepted Answer

The answer of Identify and define the Big Five personality...

Question 12

Define locus of control, self-efficacy, and self-esteem. Explain how a manager might deal with each of these personality traits at work. Describe how you would rate yourself on each of these dimensions, and explain why.

Accepted Answer

The answer of Define locus of control, self-efficacy, and self-esteem....

Question 13

Which of the following dimensions is not an example of an external or secondary dimension on the diversity wheel?

Accepted Answer

Seniority is an example of an internal or primary dimension on the diversity wheel, as it is an inherent characteristic that individuals are born with or acquire early in life. The other answer choices are examples of external or secondary dimensions, which are learned or developed over time and can change throughout one's lifetime.

Question 14

______ is the belief that one's native country, culture, language, abilities, or behavior is superior to those of another culture.

Accepted Answer

Ethnocentrism is the belief that one's own culture is superior to others. It can lead to negative prejudice and discrimination towards other cultures and can hinder the understanding and appreciation of diversity. Reverse discrimination refers to giving preferential treatment to a group that has historically been discriminated against. Stereotyping is making assumptions about individuals based on their membership in a group. An ethical dilemma is a situation in which there are conflicting moral principles or values. Diversity refers to the range of differences among individuals in a society.

Question 15

______ is the tension people feel when they are facing or enduring extraordinary demands, constraints, or opportunities and are uncertain about their ability to handle them effectively.

Accepted Answer

The definition provided matches the definition of stress, which is the physiological and psychological response to a perceived threat or challenge that requires action or adaptation. Apprehension and anxiety can be symptoms of stress, but not the definition of stress itself. Role conflict and role overload are specific types of stressors that can contribute to overall stress.

Question 16

Which of the following diversity issues is true in the U.S. workforce?

Accepted Answer

By 2060, the racial diversity in the U.S. workforce is projected to significantly increase, with Hispanics or Latinos becoming the largest minority group. This highlights the importance of diversity and inclusion efforts in the workplace.

Question 17

List three work-related attitudes that managers need to be alert to.

Accepted Answer

The answer of List three work-related attitudes that managers need...

Question 18

Which of the following is the most common drug of abuse?

Accepted Answer

The answer of Which of the following is the most...

Question 19

As a manager, when you expect employees to perform badly, they probably will, and when you expect them to perform well, they probably will. This is referred to as _____.

Accepted Answer

The given scenario refers to the self-fulfilling prophecy or the Pygmalion effect, where a manager's expectations of an employee's performance can affect the employee's actual performance. Thus, if a manager expects an employee to perform poorly, they may unintentionally lower their expectations, leading to decreased motivation and effort on the part of the employee, resulting in poor actual performance. On the other hand, if a manager expects an employee to perform well, they may provide more support and motivation, leading to increased effort and better actual performance. The other options (B to E) do not apply to this situation.

Question 20

Which of the following is not a suggested strategy for reducing unhealthy stressors in organizations?

Accepted Answer

Developing a more formal structure with close, authoritative supervision is not a suggested strategy for reducing unhealthy stressors in organizations. This could actually increase stress for employees who may feel micromanaged, and may limit their feeling of autonomy and control in their work. Providing employee assistance programs, recommending a holistic wellness approach, making jobs interesting, and making career counseling available are all strategies that can help reduce unhealthy stressors in organizations.

Quiz 11: Managing Individual Differences and Behavior: Supervising People As People

Misperception often operating among investors (even professionals) , who are more likely to buy a stock if they see something about it in the news or if it has a high one-day return, are experiencing __________.