Question 1

The human resource manager at Helping Hands Inc. has just calculated that the employee absenteeism rate for 2015 is 15% higher than it was in 2014, and the turnover rate has increased 18% in the same time period. She should consider all but which one of the following options?

Accepted Answer

Waiting until 2016 to see what the rate is then is not a proactive solution to the issue at hand. The HR manager should consider options B, C, D, and E to address the increased absenteeism and turnover rates.

Question 2

An innovative change involves ______ complexity, cost, and uncertainty.

Accepted Answer

Innovative change is the introduction of a practice that is new to the organization. This form of change involves moderate complexity, cost, and uncertainty. It is therefore apt to trigger some fear and resistance among employees.

Question 3

Teachers Credit Union has decided that tellers must rotate through a new weekend shift on Saturday afternoons since several of its financial competitors have recently begun to offer additional hours to customers. This is a(n) ______ change.

Accepted Answer

Innovative change is the introduction of a practice that is new to the organization.This form of change involves moderate complexity,cost,and uncertainty.It is therefore apt to trigger some fear and resistance among employees.

Question 4

Which of the following is not an interacting factor that affects the level of resistance to change?

Accepted Answer

The gender of the change agent is not a relevant factor in determining the level of resistance to change. The other options are all potential interacting factors that can affect resistance to change.

Question 5

During December at Toys For Tiny Tots, employees know that they are generally required to work different schedules, weekends, and often with overtime to support the holiday shopping season. This is an example of a(n) ______ change.

Accepted Answer

This is an example of adaptive change, as the employees are adapting to the change in schedule and workload during the holiday season. It is not a reactive change because it is a known and expected part of the job, and it is not an innovative or incremental change as the company's overall processes and operations are not being significantly altered.

Question 6

________ is an emotional/behavioral response to real or imagined threats to an established work routine.

Accepted Answer

Resistance to change is the emotional/behavioral response to real or imagined threats to an established work routine. This can manifest in various ways, such as denial, hostility, or passive resistance. It is a common challenge in implementing organizational change and requires careful management and communication to address. The other answer choices are related to change management strategies or approaches but do not specifically refer to the emotional/behavioral response of resistance to change.

Question 7

The two co-founders of Network Appliance, a data-storage firm in Sunnyvale, California, were feuding with each other because one founder couldn't stick to his decisions, which drove the other founder crazy. A(n) ____________ began working with the warring executives in separate sessions to solve the problem.

Accepted Answer

An organizational behavior specialist is skilled in understanding group dynamics, leadership, and communication within an organization. They are trained to work with individuals and teams to improve collaboration, decision-making, and overall effectiveness. In this case, the feuding co-founders would benefit from the services of an organizational behavior specialist to help them address their communication and decision-making issues.

Question 8

Sparkling Clean, Inc. is considering implementing a system that will pay its cleaning workers based on the number of completed residential jobs, coupled with satisfactory ratings on random inspections to ensure quality. This system is new to the organization, an example of __________ change.

Accepted Answer

The implementation of a new payment system based on completed residential jobs and quality ratings using random inspections is an example of an innovative change as it introduces a new method of compensation that the organization has not previously used.

Question 9

Firms such as General Motors and McDonald's actively collect information about customer preferences and try to address them in their new products. This reflects __________.

Accepted Answer

Firms such as General Motors and McDonald's actively collect information about customer preferences and try to address them in their new products.This reflects shareholder,customer and market changes.

Question 10

Studies exploring nurses' perceptions about using PDAs in their daily patient practice found initial resistance, with some nurses concerned about the cost and short technological life cycle of these devices. This is an example of the __________ stage of change.

Accepted Answer

The initial resistance and concerns about the cost and short technological life cycle of PDAs indicate that nurses were in the unfreezing stage of change. This stage is characterized by resistance and a lack of readiness for change.

Question 11

Which of the following is not an inside force that indicates organizational change might be needed?

Accepted Answer

Increased competition is an external force that may necessitate organizational change, rather than an indicator that change is internally needed. The other options (high turnover, excessive conflict, high levels of stress, and job dissatisfaction) are all signs of potential internal problems that could require organizational change.

Question 12

Appliance America customer complaints have increased because its drivers became lost when attempting deliveries and arrived late. The drivers have resisted using GPS systems, claiming they knew their territories. But managers are now encouraging them to look for the best solution. Appliance America is in the ________ stage of Lewin's change model.

Accepted Answer

Appliance America is in the unfreezing stage of Lewin's change model as they are addressing a problem and attempting to encourage their drivers to change their behavior by adopting GPS systems to improve their delivery processes.

Question 13

Employees are likely to see an adaptive change as __________.

Accepted Answer

Because adaptive change is familiar, it is the least threatening to employees and thus will create the least resistance.

Question 14

Introducing a practice that is new to the industry is called a(n) ______ change.

Accepted Answer

Radically innovative change involves introducing a practice that is new to the industry.

Question 15

____________ is a change that represents the introduction of a new practice to an organization but one that is not new to the industry.

Accepted Answer

Innovative change is the introduction of a practice that is new to the organization.

Question 16

As owner and senior accountant at a tax preparation firm, Mark is changing the work schedule of all employees, including managers and accountants, for the months of March and April, the company's busiest time. He is requiring work on weekends for everyone, using the same basic schedule as last two years. Mark should expect that his employees will be __________.

Accepted Answer

Adaptive change is reintroduction of a familiar practice,or the implementation of a kind of change that has already been experienced within the same organization.Because adaptive change is familiar,it is the least threatening to employees and thus will create the least resistance.

Question 17

Social media (LinkedIn, Facebook), used by 98% of recruiters, make finding employees more efficient. This is an example of a(n) __________ advancement or force.

Accepted Answer

The use of social media in recruiting is a technological advancement, as it utilizes online platforms to streamline the hiring process.

Question 18

So-called Millennials (those born after 1980) are vastly different from their parents in their views on everything from technology to politics to marriage to tattoos. This is an example of a ______ force for change.

Accepted Answer

The question describes a shift in generational attitudes, which is a clear indication of a demographic force for change. The other answer choices (social, political, financial, and structural) do not fit as well because they do not specifically relate to changes in generational attitudes.

Question 19

Northstar Insurance is about to install a program that will change the way its adjusters settle claims. Adjusters will be able to complete adjustment and issue the check right at the scene of the accident. Although employees are uncertain this can work, other insurance agencies have been successful with this approach. This represents ________.

Accepted Answer