Which quality tool provides a crisp definition of what and how to measure specific performance?
A) voice of the customer
B) root cause analysis
C) quality metrics
D) benchmarking

Question

Quizplus · Accepted Answer

Quality metrics provide a clear and specific definition of what and how to measure specific performance. Quality metrics are measurable values that demonstrate how effectively a company is achieving its business objectives. They can be used to track progress, identify areas for improvement, and create accountability within an organization.

Which Quality Tool Provides a Crisp Definition of What and How