Question 1

A _____refers to an organizational structure composed of all the departments that an organization requires to produce its goods or services.

Accepted Answer

A functional structure refers to an organizational structure composed of all the departments that an organization requires to produce its goods or services.

Question 2

RST Consulting has offices in different locations around the country.Each division is self-contained and caters to the needs of the specific region in which it is located.This is an example of a ______ structure.

Accepted Answer

When managers organize divisions according to the area of the country or world they operate in, they adopt a geographic structure.

Question 3

What is the goal behind creating a divisional structure in an organization?

Accepted Answer

The goal behind changing to a divisional structure is to create smaller, more manageable units within the organization.

Question 4

Josh works for a company where he is given the freedom to decide how best to carry out the tasks assigned to him.It can be said that Josh's job has

Accepted Answer

Autonomy is the degree to which a job gives an employee the freedom and discretion needed to schedule different tasks and decide how to carry them out.

Question 5

When managers organize divisions based solely on the type of customer they focus on, they adopt a

Accepted Answer

When managers organize divisions according to the type of customer they focus on, they adopt a market structure.

Question 6

An organization's hierarchy of authority refers to an organization's

Accepted Answer

The hierarchy of authority is an organization's chain of command-the relative authority that each manager has.

Question 7

At the Highway Department, Dev is assigned to a team to develop a new Route 70 river bridge.Dev reports to both the Engineering Manager and the Route 70 Project Manager.The Highway Department is utilizing a ________ structure.

Accepted Answer

In a matrix structure, managers group people and resources in two ways simultaneously: by function and by product.

Question 8

Which of the following is true about a matrix structure?

Accepted Answer

In a matrix structure, managers group people and resources in two ways simultaneously: by function and by product.

Question 9

A cross-functional team refers to a(n)

Accepted Answer

A cross-functional team refers to a group of managers brought together from different departments to perform organizational tasks.

Question 10

What is the advantage of a product structure?

Accepted Answer

A product structure allows functional managers to specialize in only one product area, so they can build expertise and fine-tune their skills in this particular area

Question 11

In which of the following types of organizational structures are employees referred to as two-boss employees?

Accepted Answer

Team members in a matrix structure are known as two-boss employees.

Question 12

Which of the following structures is the most flexible?

Accepted Answer

To operate effectively in an uncertain environment, managers must design the most flexible kind of organizational structure available: a matrix structure or a product team structure.

Question 13

Jose likes working at the A1A Body Shop because his manager respects him and trusts his ability to make good decisions.When assigned a job, Jose decides how to complete the body repair tasks.Jose has

Accepted Answer

Autonomy is the degree to which a job gives an employee the freedom and discretion needed to schedule different tasks and decide how to carry them out.

Question 14

A _____ structure refers to an organizational structure that simultaneously groups people and resources by function and by product.

Accepted Answer

A matrix structure refers to an organizational structure that simultaneously groups people and resources by function and by product.

Question 15

According to Hackman and Oldham's job characteristics model, which of the following employees are more likely to be satisfied and to perform at a high level?

Accepted Answer

According to Hackman and Oldham's job characteristics model, the more employees feel that their work is meaningful and that they are responsible for work outcomes and responsible for knowing how those outcomes affect others, the more motivating work becomes and the more likely employees are to be satisfied and to perform at a high level.

Question 16

Which of the following is true about a functional structure in an organization?

Accepted Answer

A functional structure lets managers create the set of functions they need to scan and monitor the competitive environment and obtain information about how it is changing.

Question 17

__________ of the organization is the relative authority that each manager in the organization has, from the CEO down to the lowest-level employees.

Accepted Answer

Chain of command is the relative authority that each manager has extending from the CEO at the top, down through the middle managers and first-line managers, to the nonmanagerial employees who actually make goods or provide services.

Question 18

Andy, the CEO of Alpha Inc., structured his organization according to the goods it manufactured.Which of the following structures is the organization using?

Accepted Answer

When managers organize divisions according to the type of good or service they provide, they adopt a product structure.

Question 19

How is flexibility ensured in the matrix structure?

Accepted Answer

To keep the matrix structure flexible, product teams are empowered and team members are responsible for making most of the important decisions involved in product development.

Question 20

Alex started working as a server at a local restaurant two weeks ago._____ from her supervisor gives her direct and clear information about how well she is performing the job.

Accepted Answer

Feedback is the extent to which actually doing a job provides a worker with clear and direct information about how well he or she has performed the job.

Quiz 10: Managing Organizational Structure and Culture