Question 1

Group members who play task-facilitating roles are motivated to fulfill personal needs so they tend to be less productive than other members.

Accepted Answer

This statement is false. Group members who play task-facilitating roles are actually more productive than other members because they are focused on achieving the group's goals and objectives. Their personal needs are usually aligned with the group's needs, which makes them more committed and dedicated to their tasks.

Question 2

When making a decision,groups usually go through five phases: orientation,conflict,brainstorm,emergence,and reinforcement.

Accepted Answer

This statement is true. When making a decision, groups typically go through these five phases: orientation (getting to know each other, outlining the problem or decision), conflict (presenting differing opinions and ideas), brainstorming (generating potential solutions), emergence (evaluating and selecting the best solution), and reinforcement (finalizing the decision and ensuring commitment to its implementation).

Question 3

Companies today are looking for people who can work alone,since the trend in business is for most employees to function independently.

Accepted Answer

Companies today value teamwork and collaboration highly, as many projects and tasks require the combined efforts and diverse skills of multiple employees to be completed effectively.

Question 4

Group members who play team-maintenance roles help everyone to work better together.

Accepted Answer

Group members who play team-maintenance roles help to maintain positive relationships, manage conflicts, and promote a supportive team environment, which ultimately leads to better collaboration and productivity.

Question 5

Informal teams are not part of the formal organization but are created to solve problems or work on specific activities.

Accepted Answer

Informal teams are indeed created outside the formal organizational structure to work on specific tasks or solve problems. They may arise spontaneously or be intentionally formed by employees who share a common interest, goal, or concern.

Question 6

Convincing someone of your viewpoint depends as much on the other person's frame of mind as it does on your arguments.

Accepted Answer

Persuasion is not just about logical arguments but also about understanding the other person's perspective and finding common ground. The other person's emotions, beliefs, and past experiences can influence their willingness to be convinced, so it's important to consider their frame of mind when trying to persuade them.

Question 7

Committees are short-lived groups formed to solve a short-term problem.

Accepted Answer

Committees can be either short-term, formed for a specific task or project, or long-term, serving ongoing functions within an organization.

Question 8

In the phenomenon of groupthink,the team may arrive at poor-quality decisions and even act unethically.

Accepted Answer

This is true. Groupthink occurs when a team or group prioritizes maintaining harmony over making proper decisions. This can lead to flawed decision-making processes and unethical behavior.

Question 9

Conflict between persons or groups in an organization is destructive and must be avoided at all costs.

Accepted Answer

Conflict in organizations can lead to positive outcomes such as innovation, problem-solving, and improved communication when managed effectively.

Question 10

Most groupware systems have built-in intelligence to control which team members can read,edit,and save specific files.

Accepted Answer

Most groupware systems have permission settings that allow administrators to control which team members can read, edit, and save specific files. This is sometimes referred to as access control or permission control.

Question 11

To facilitate global collaboration,many teams now take advantage of vacant office spaces.

Accepted Answer

The answer of To facilitate global collaboration,many teams now take...

Question 12

To resolve conflicts successfully,you seek reasons for the problems before seeking solutions.

Accepted Answer

To successfully resolve conflicts, seeking the root causes of the conflicts before jumping to solutions is crucial. This helps in understanding the problem in depth and finding a solution that addresses the root cause of the conflict.

Question 13

Teams usually achieve greater performance levels than what would have been accomplished by the members working independently.

Accepted Answer

Teams bring together different skills, perspectives, and ideas which can lead to increased creativity and problem-solving ability. They also allow members to share the workload and support each other in achieving common goals, leading to greater productivity and efficiency.

Question 14

To resolve conflict successfully,it helps to get feelings out in the open before dealing with the main issues.

Accepted Answer

Getting feelings out in the open can help both parties understand where the other is coming from and create a more constructive environment for resolving the main issues. It allows for empathy and a deeper understanding of each other's perspectives.

Question 15

One of the characteristics of effective teams is that one leader tends to take charge and make all the major decisions.

Accepted Answer

One of the characteristics of effective teams is that they operate under a shared leadership model, where each member contributes their expertise and perspective, and decisions are made collectively. This fosters collaboration and communication, leading to more creative and innovative solutions.

Question 16

Successful teams can improve productivity,creativity,employee involvement,and job security.

Accepted Answer

Successful teams can lead to better collaboration, communication, and shared goals, which can result in higher productivity, new ideas, greater employee engagement, and a sense of job security.

Question 17

Free riders are group members who don't contribute their fair share to the team's activities.

Accepted Answer

Free riders are individuals who benefit from the work of others in the group without contributing their fair share. This can lead to resentment within the group and a lack of motivation to work together effectively.

Question 18

Until roles and status have stabilized on a team,it may have trouble accomplishing its goals.

Accepted Answer

When members are unsure of their roles or status within a team, it can lead to confusion and conflict, which can hinder the team's ability to achieve its goals. It is important for clear roles and expectations to be established early on in the formation of a team.

Question 19

If you encounter irrational resistance,avoid calling the person's attention to it.

Accepted Answer

The answer of If you encounter irrational resistance,avoid calling the...

Question 20

With collaborative writing,the usual outcome is a document that is inferior to one that would have been produced by a single individual.

Accepted Answer

Collaborative writing has the potential to produce a document that is superior to one produced by a single individual because it allows for multiple perspectives and ideas to be incorporated. However, it also depends on the quality of collaboration and communication among the team members.

Quiz 2: Communicating in Teams and Mastering Listening and Nonverbal Communication Skills