When your company has been at fault and you have successfully resolved the issue,it is best not to do a follow-up about the issue because that only opens the door to further.

Question

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It is important to follow up after an issue has been resolved to ensure that the customer is satisfied with the resolution and to prevent any future problems. Additionally, it shows that the company values customer feedback and is proactive in addressing concerns.

When Your Company Has Been at Fault and You Have