Unfortunately,if your company makes a mistake,even if you handle the resolution well,your customer will likely never be loyal to your company again.

Question

Quizplus · Accepted Answer

Many customers actually become more loyal to a company after a mistake is made, provided the company handles the situation well, offering a sincere apology and an appropriate resolution. This can strengthen trust and loyalty.

Unfortunately,if Your Company Makes a Mistake,even If You Handle the Resolution