The superstore supervised by Joanne had such high retail sales for the year that the company president decided to identify her store as the "premier store" for comparisons,not only in terms of gross sales,but also for efficiency in all areas of operations.This practice of determining the quality standards by measuring against the top performer of a particular process is popularly known as:
A) product control.
B) benchmarking.
C) free riding.
D) performance appraisal.

Question

Quizplus · Accepted Answer

Benchmarking is the practice of comparing one's performance against the best practices or performance of top-performing organizations in the same industry or similar processes. In this case, the company president is using Joanne's store as a benchmark for measuring the quality standards of all other stores in the company. Product control is more focused on ensuring the quality and consistency of the products themselves. Free riding refers to a situation where individuals or teams in a group benefit from the efforts of others without contributing themselves, which is not relevant to this scenario. Performance appraisal is a process of evaluating an individual's job performance, which is not specifically related to measuring quality standards or benchmarking.

The Superstore Supervised by Joanne Had Such High Retail Sales