Quality improvement directed toward value ideally begins when the:
A) supervisor makes decisions aimed at balancing present needs against the needs of future generations.
B) organization starts to recruit more people with sustainable skills.
C) organization's employees communicate with customers to determine their needs and wants.
D) organization sets up departments according to the goods or services produced.

Question

Quizplus · Accepted Answer

Quality improvement directed towards value should start with understanding the needs and wants of customers, as they are the ones who ultimately determine the organization's success. Therefore, employees communicating with customers is the best option. A is incorrect because present needs vs. future needs is not directly related to value. B is incorrect because recruiting sustainable skills is just one aspect of value and not necessarily the starting point. D is incorrect because organizing departments according to goods or services produced does not necessarily focus on value or quality improvement.

Quality Improvement Directed Toward Value Ideally Begins When The