Question 1

The first step of the TED five-step protocol for effective presentations is to plan your delivery.

Accepted Answer

The first step of the TED five-step protocol for effective presentations is to "frame your story", not plan your delivery. Planning your delivery comes later in step four.

Question 2

When a receiver expresses a reaction to the sender's message, this is:

Accepted Answer

When a receiver expresses a reaction to the sender's message, this is known as feedback. This indicates whether the message was received, understood, and how it was interpreted by the receiver.

Question 3

The ______ is the person wanting to communicate information, and the _______ is the person, group, or organization for whom the message is intended.

Accepted Answer

The sender is the person wanting to communicate information, while the receiver is the person, group, or organization for whom the message is intended. The other answer choices either have the roles reversed or involve specific hierarchical roles (manager and subordinate) that may not always apply to communication situations.

Question 4

One advantage of having a face-to-face conversation is that it:

Accepted Answer

Face-to-face conversation allows for immediate feedback in the form of verbal and nonverbal cues such as tone of voice and body language. This can help facilitate better understanding and communication between people.

Question 5

__________ are time consuming, but best to use when it is difficult to meet with another person, when formality and a written record are important, and when face-to-face interaction is not necessary to enhance understanding.

Accepted Answer

Memos are best to use when it is difficult to meet with another person, when formality and a written record are important, and when face-to-face interaction is not necessary to enhance understanding. Memos can be more detailed than a message and create a record that can be referred to in the future. Phone calls, text messages, and voice mails do not provide a written record, and group meetings require face-to-face interaction.

Question 6

One example of a crucial conversation is giving an unfavorable performance review to one of your subordinates.

Accepted Answer

Providing an unfavorable performance review to a subordinate is a crucial conversation as it involves providing feedback and addressing any issues in a constructive manner to improve the overall performance of the employee. It requires clear communication, active listening, and empathy while addressing any concerns or feedback.

Question 7

The perceptual model of communication depicts communication as a process in which:

Accepted Answer

The perceptual model of communication emphasizes that receivers create meaning in their own minds based on their perceptions, experiences, and backgrounds. This means that communication is not entirely objective or accurate, but rather subjective and open to interpretation. The model also recognizes the importance of feedback in the communication process. Choices A, B, D, and E do not accurately describe the perceptual model of communication.

Question 8

The most important part of stage presence is eye contact.

Accepted Answer

Eye contact is a vital component of stage presence, as it helps to establish a connection with the audience and convey confidence and authenticity. However, it is not the only important aspect of stage presence, as factors such as body language, vocal expression, and overall energy and engagement also contribute to a performer's impact on stage.

Question 9

The exchange of information between a sender and a receiver, and the inference of meaning between the individuals involved, is known as:

Accepted Answer

Communication is the process of exchanging information between a sender and a receiver. It involves encoding the message by the sender and decoding the message by the receiver. Feedback and channeling are components of the communication process. Encoding refers to the process of converting the message into a form that can be transmitted, and decoding refers to the process of interpreting the received message. Therefore, option B is the most appropriate answer.

Question 10

The process of translating thoughts into a code or language that can be understood by others is known as:

Accepted Answer

Encoding is the process of creating a message that can be understood by others. This involves translating thoughts, ideas or feelings into a code or language that can be appreciated by the receiver.

Question 11

Harry is thinking about meeting Connie. He writes a text message to Connie, inviting her for a drink at the local bar. This is an example of __________.

Accepted Answer

Harry is encoding or putting his thoughts into a message by writing a text to invite Connie for a drink.

Question 12

Rebecca e-mailed a wedding invitation to her cousin Shawn. A few days later, she got a reply saying that he can't make it to the wedding because he will not be able to get any vacation. In the communication process, Shawn's reply is an example of __________.

Accepted Answer

Feedback refers to the response or reaction provided by the receiver to the sender’s message. In this case, Shawn’s reply to Rebecca’s wedding invitation is a form of feedback. Choice A, Noise, refers to any interference or distortion that happens during the communication process. Choice C, Encoding, refers to the process of transforming a message into a suitable form for communication. Choice D, Decoding, refers to the process of interpreting and making sense of the received message. Choice E, Jargon, refers to technical or specialized terminology that may be difficult for others to understand. None of these choices applies to Shawn’s reply.

Question 13

As a new employee, you should assume your manager wants your feedback and coaching.

Accepted Answer

Assuming your manager wants feedback and coaching without explicit communication can be inappropriate. It's important to first understand their expectations and establish open communication.

Question 14

Dana is trying to talk to a client from Russia, but his Russian accent is so thick that she can hardly understand what he is saying. In this situation, Dana's communication with her client is hampered due to __________.

Accepted Answer

Noise in communication refers to any interference that affects the clarity or understanding of a message. In this case, the thick accent acts as noise, making it difficult for Dana to understand her client.

Question 15

__________ occurs when receivers receive a message.

Accepted Answer

Decoding is the process of receiving and interpreting a message that has been sent. It is the step when receivers receive a message and interpret its meaning.

Question 16

Effective PowerPoint presentations are characterized by using many images.

Accepted Answer

Effective PowerPoint presentations use images strategically to enhance understanding, not just in large quantities.

Question 17

A crucial conversation is one that is characterized by high stakes, consensus, and strong informational content.

Accepted Answer

A crucial conversation is characterized by high stakes, opposing opinions, and strong emotions, not consensus.

Question 18

The acronym that helps to remember the factors in addressing difficult conversations is COBRA.

Accepted Answer

The correct acronym for addressing difficult conversations is not COBRA; it is often referred to as "CRIB" (Commit, Recognize, Invent, Brainstorm) or other similar frameworks.

Question 19

________ is anything that interferes with the transmission and understanding of a message.

Accepted Answer

Noise refers to anything that can interfere with the transmission and understanding of a message, whether it is physical interference like loud music or mental interference like preconceived ideas or biases.

Question 20

Communication begins when:

Accepted Answer

Communication process starts when a sender encodes a thought or idea in a message. Encoding is the process of converting the message into words, images, or other forms of signals that can be transmitted to the receiver. It is the first step in the communication process.

Quiz 9: Communication in the Digital Age