Question 1

Formal standards and rules, based on beliefs about right or wrong, that managers can use to help themselves make appropriate decisions with regard to the interests of their stakeholders are ________.

Accepted Answer

Codes of ethics are formal standards and rules, based on beliefs about right or wrong, that managers can use to help themselves make appropriate decisions with regard to the interests of their stakeholders.

Question 2

Which of the following is a likely result of loss of trust?

Accepted Answer

When trust exists, stakeholders are likely to signal their good intentions by cooperating and providing information that makes it easier to exchange and price goods and services. When one person acts in a trustworthy way, this encourages others to act in the same way. Over time, as greater trust between stakeholders develops, they can work together more efficiently and effectively, which raises company performance. As people see the positive results of acting in an honest way, ethical behavior becomes a valued social norm, and society in general becomes increasingly ethical.

Question 3

Which of the following emanate from laws, customs, and practices, and from unwritten attitudes, values, and norms that influence how people interact with each other?

Accepted Answer

Societal ethics emanate from a society's laws, customs, and practices, and from the unwritten attitudes, values, and norms that influence how people interact with each other. People in a particular country may automatically behave ethically because they have internalized values and norms that specify how they should behave in certain situations.

Question 4

The actions of top managers such as CEOs are scrutinized so closely for ethical lapses because ________.

Accepted Answer

The actions of top managers such as CEOs and the president of the United States are scrutinized so closely for ethical improprieties because these actions represent the values of their organizations and, in the case of the president, the values of the nation.

Question 5

Which of the following Equal Employment Opportunity (EEO) laws prohibits discrimination in employment decisions on the basis of race, religion, sex, color, or national origin and covers a wide range of employment decisions, including hiring, firing, pay, promotion, and working conditions?

Accepted Answer

Title VII of the Civil Rights Act of 1964 prohibits discrimination in employment decisions on the basis of race, religion, sex, color, or national origin; it covers a wide range of employment decisions, including hiring, firing, pay, promotion, and working conditions.Refer: Table 3.1

Question 6

Family, friends, personality, and experience are sources of ________ ethics.

Accepted Answer

Sources of individual ethics include the influence of one's family, peers, and upbringing in general, and an individual's personality and experience.

Question 7

Which of the following is a reason why diversity is such a pressing concern and an issue both in the popular press and for managers and organizations?

Accepted Answer

There are several reasons why diversity is such a pressing concern and an issue both in the popular press and for managers and organizations. One of them is because there is a strong ethical imperative in many societies that diverse people must receive equal opportunities and be treated fairly and justly.

Question 8

Which of the following includes paternity leaves?

Accepted Answer

The Family and Medical Leave Act of 1993 requires that employers provide 12 weeks of unpaid leave for medical and family reasons, including paternity and illness of a family member.Refer: Table 3.1

Question 9

Standards that govern how members of a particular community deal with each other in matters involving issues such as fairness, justice, poverty, and the rights of the individual are ________ ethics.

Accepted Answer

Societal ethics are standards that govern how members of a society deal with each other in matters involving issues such as fairness, justice, poverty, and the rights of the individual.

Question 10

An example of how societal ethics vary among societies might be how they view ________.

Accepted Answer

In many economically poor countries bribery is standard practice to get things done, such as getting a telephone installed or a contract awarded. In the United States and many other Western countries, bribery is considered unethical and often illegal.

Question 11

Because the stakeholders' ability to earn a living and obtain resources in the long run depends on how they behave, they must protect their valuable ________.

Accepted Answer

Reputation the esteem or high repute that people or organizations gain when they behave ethically, is an important asset. Stakeholders have valuable reputations that they must protect because their ability to earn a living and obtain resources in the long run depends on how they behave.

Question 12

People in a particular country may automatically behave ethically because they have internalized values and norms that specify how they should behave in certain situations. This is an example of which code of ethics?

Accepted Answer

Societal ethics are standards that govern how members of a society deal with each other in matters involving issues such as fairness, justice, poverty, and the rights of the individual.

Question 13

Which of the following employment opportunity laws prohibits discrimination and allows for the awarding of punitive and compensatory damages, in addition to back pay, in cases of intentional discrimination?

Accepted Answer

The Civil Rights Act of 1991 prohibits discrimination (as does Title VII) and allows for the awarding of punitive and compensatory damages, in addition to back pay, in cases of intentional discrimination.Refer: Table 3.1

Question 14

Dissimilarities among people due to age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, education, experience, physical appearance, capabilities/disabilities, and any other characteristic that is used to distinguish between people defines ________.

Accepted Answer

Diversity is dissimilarities-differences-among people due to age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, education, experience, physical appearance, capabilities/disabilities, and any other characteristic that is used to distinguish between people.

Question 15

Which of the following refers to the invisible barriers that prevent minorities and women from being promoted to top corporate positions?

Accepted Answer

The term "glass ceiling" alludes to the invisible barriers that prevent minorities and women from being promoted to top corporate positions.

Question 16

Which of the following emanate from a particular community's unwritten attitudes, values, and norms that influence how people interact with each other?

Accepted Answer

Societal ethics are standards that govern how members of a society deal with each other in matters involving issues such as fairness, justice, poverty, and the rights of the individual. Societal ethics emanate from a society's laws, customs, and practices, and from the unwritten attitudes, values, and norms that influence how people interact with each other.

Question 17

Standards that govern how members of an organization, managers or workers, make decisions when the way in which they should behave is not clear-cut are ________ ethics.

Accepted Answer

Professional ethics are standards that govern how members of an organization, managers or workers, make decisions when the way in which they should behave is not clear-cut.

Question 18

What is the extent of the ethics ombudsman's authority in monitoring ethical practices and procedures?

Accepted Answer

The ethics ombudsman is responsible for communicating ethical standards to all employees. Because the ethics ombudsman has organizationwide authority, organizational members in any department can communicate instances of unethical behavior by their managers or coworkers without fear of retribution. This arrangement makes it easier for everyone to behave ethically.

Question 19

Communicating ethical standards to all employees, for designing systems to monitor employees' conformity to those standards, and for teaching managers and nonmanagerial employees at all levels of the organization how to respond to ethical dilemmas appropriately, is the responsibility of the ________.

Accepted Answer

The ethics ombudsman is responsible for communicating ethical standards to all employees, for designing systems to monitor employees' conformity to those standards, and for teaching managers and nonmanagerial employees at all levels of the organization how to respond to ethical dilemmas appropriately.

Question 20

Which of the following result due to differences in personalities, values, and attitudes?

Accepted Answer

Individual ethics are personal values (both terminal and instrumental) and attitudes that govern how individuals interact with other people. Many decisions or behaviors that a person finds unethical may be acceptable to another person because of differences in their personalities, values, and attitudes.

Quiz 3: Managing Ethics and Diversity