Question 1

_____ means being able to deal with change and its effects without allowing them to injure you emotionally.

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Question 2

In the logical incrementalism model, the _____ is a stage characterized by a vague feeling or awareness of a threat or opportunity.

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Question 3

_____ is the first of the three general steps in the process involved in the acceptance of personal loss. This is where "emotional standstill," "denial," and "anger" take place.

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Question 4

In the context of organizational development, the person responsible for an organizational change effort is known as a(n) ____.

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Question 5

William Bridges refers to the ____, as "a gap in the continuity of existence."

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Question 6

The _____ is a workplace change model involving three steps: unfreezing the status quo, making changes, and then refreezing to the previous work mode.

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Question 7

The _____ stage involved in the process of personal change is most likely to witness a person retreating into isolation.

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Question 8

James Brian Quinn developed the _____ to address the forces of change in large organizations.

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Question 9

_____ is a planned, companywide, systematic method of achieving change in an organization.

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Question 10

In the context of adjusting to personal changes, slipping backward to an earlier stage of growth is referred to as ____.

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Question 11

The _____ approach to coping with organizational change primarily involves employees' participation and feedback in operational and change decisions, and encourages active communication among top managers and workers.

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Question 12

An OD change agent's job is to use ____, which are training tools that teach members of the organization how they can solve the problems they are facing.

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Question 13

_____ is the last stage of the Lewin change model.

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Question 14

The _____ is a tool that measures the relative impact of many kinds of changes, which are rated from 100 to zero on the basis of their intensity and the adjustment problems they can create.

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Question 15

In the context of organizational development, _____ include team building, sensitivity training, role playing, and survey feedback.

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Question 16

In the context of the process of personal change, the _____ is a transition phase in which uncomfortable feelings of "helplessness" and "bottoming out" may take place before recovery begins.

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Question 17

_____ is the last of the three general steps in the process involved in the acceptance of personal loss. This is where "experimenting" and "completion" take place.

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Question 18

According to the _____ model, the status quo is like a battlefield being fought for by two armies: the driving forces and the restraining forces.

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Question 19

According to the force field analysis model, the _____ forces are trying to take over and change the status quo.

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Question 20

In the context of adjusting to personal changes, _____ is the process of returning to a point where you know who you are and feel good about yourself once again.

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