Question 1

Shortly after the end of the fiscal year, Stavanger Investments released an earnings report to clients.This is an example of communicating

Accepted Answer

External communication flows between people inside and outside the organization.These are other stakeholders: customers, suppliers, shareholders or other owners, and so on.

Question 2

Gossip and rumor in an organization are part of the _____, which itself is a type of ______ communication channel.

Accepted Answer

Two types of informal communication channels are (1) the grapevine and (2) management by wandering around.The grapevine is the unofficial communication system of the informal organization, a network of gossip and rumor of what is called "employee language."

Question 3

Which of the following is characteristic of telecommuting?

Accepted Answer

Among the benefits of telecommuting is the increased ability to hire nontraditional workers, such as prisoners or home-bound disabled people.

Question 4

Compared to women, men tend to

Accepted Answer

According to Deborah Tannen, men are more likely than women to be indirect when it comes to admitting fault or when they don't know something .

Question 5

Using video and audio links along with computers to allow people at different locations to see, hear, and talk with each other is called

Accepted Answer

Videoconferencing, also known as teleconferencing, uses video and audio links along with computers to allow people in different locations to see, hear, and talk with one another.

Question 6

The key to protecting digital communication systems against fraud, hackers, identity theft, and other threats is

Accepted Answer

The key to protecting digital communication systems against fraud, hackers, identity theft, and other threats is prevention.One technique is to pick strong passwords with a mix of letters, symbols, and numbers .

Question 7

A person's characteristic speaking patterns, such as the use of pacing, pausing, questions, and stories, is known as a

Accepted Answer

A linguistic style is a person's characteristic speaking patterns, including pacing, pausing, directness, word choice, and use of questions, jokes, stories, apologies, and similar devices.

Question 8

The dean at Corbin Business College disseminated a new five-year strategic plan to department chairs.This is an example of

Accepted Answer

Downward communication flows from a higher level to a lower level (or levels).

Question 9

A manager who is directing her subordinate about work tasks is communicating

Accepted Answer

Vertical communication is the flow of messages up and down the hierarchy within the organization: bosses communicating with subordinates, subordinates communicating with bosses.

Question 10

Ginger, a marketing manager, uses a sports car metaphor to explain a concept to her male counterpart in accounting.She is said to be

Accepted Answer

Genderflexing refers to temporarily using communication behaviors typical of the other gender to increase the potential for influence.For example, a female manager might use sports analogies to motivate a group of males.

Question 11

Which of the following is not a norm of the Millennial generation?

Accepted Answer

According to Table 15.5, the Millennial or Internet generation norms are: 1.Freedom: the desire to experience new and different things.2.Customization: the desire for personalized products and choices.3.Scrutiny: not taking "facts" and authority figures at face value.4.Integrity: trust in people, products, and employers is important.5.Collaboration: relationships are of key importance.6.Entertainment: keep things moving and interesting.7.Speed: instant feedback is expected.8.Innovation: impatience for new and different user experiences.

Question 12

Xiangcong, a marketing manager, shares some of the market research her department has analyzed with the research and development group.Xiangcong is communicating

Accepted Answer

Horizontal communication flows within and between work units; its main purpose is coordination.

Question 13

Which of the following indicates how official communications should be routed?

Accepted Answer

The organizational chart indicates how official communications like memos, letters, reports, and announcements are supposed to be routed.

Question 14

The more management levels through which a message passes

Accepted Answer

The more management levels through which a message passes, the more it is prone to distortion.

Question 15

According to Deborah Tannen, men are more likely than women to

Accepted Answer

According to Deborah Tannen, men are more likely than women to use "I" statements and are more likely to boast about their achievements .

Question 16

______ communication channels develop outside the organizational structure and do not follow the chain of command.

Accepted Answer

Informal communication channels develop outside the formal structure and do not follow the chain of command; they skip management levels and cut across lines of authority.

Question 17

A manager who literally wanders around her organization and talks with people across all lines of authority is doing

Accepted Answer

Management by wandering around (MBWA) describes a manager's literally wandering around his or her organization and talking with people across all lines of authority.

Question 18

The grapevine is

Accepted Answer

The grapevine is the unofficial communication system of the informal organization, a network of gossip and rumor.Research shows that the grapevine (1) is faster than formal channels, (2) is about 75% accurate, and (3) is used by employees when they are insecure, threatened, or faced with organizational change.Gossip can be notoriously misleading and a great reducer of morale in a dysfunctional company.

Question 19

Channels of communications that follow the chain of command and are considered as official are termed

Accepted Answer

Formal communication channels follow the chain of command and are recognized as official.

Question 20

______ can be quite expensive, requiring a specially designed room with multiple cameras and high-definition video screens.

Accepted Answer

Telepresence systems require a specially designed room with multiple cameras and high-definition video screens, simulating "the sensation of two groups of people at identical tables facing each other through windows." Telepresence technology can be quite expensive.

Quiz 15: Interpersonal Organizational Communication: Mastering the Exchange of Information