Question 1

In the Organizing Framework,
A) inputs lead to processes, which lead to outcomes.
B) inputs lead directly to outcomes.
C) outcomes never affect inputs.
D) outcomes never affect processes.
E) inputs are unrelated to processes.

Accepted Answer

The Organizing Framework represents a causal sequence where inputs lead to processes, which in turn lead to outcomes. Thus, option A correctly describes the sequence depicted in the framework. Options B and E are incorrect because they do not account for the intermediate role played by processes in transforming inputs into outcomes. Options C and D are also incorrect because outcomes can feedback into both inputs and processes, potentially influencing future system behavior.

Question 2

Alexa quit her job because she felt it was boring.This would be diagnosed as a(n)______ level problem.
A) individual
B) group
C) organizational
D) interactional
E) situation

Accepted Answer

Alexa's feeling that her job was boring is specific to her own experiences and perceptions, making it an individual-level problem. It pertains to her personal satisfaction and engagement with her work, rather than issues related to group dynamics, organizational structures, interactional conflicts, or external situations.

Question 3

Halim hires a new employee who best meets the characteristics he is looking for in the ideal employee.He is
A) resolving the problem.
B) solving the problem.
C) dissolving the problem.
D) ignoring the problem.
E) avoiding the problem.

Accepted Answer

Hiring a new employee who meets the desired characteristics directly addresses and solves the hiring need or issue, thus solving the problem.

Question 4

The first of the basic elements for selecting an effective solution is
A) to determine the criteria for the decision.
B) to generate alternatives.
C) to consider the consequences.
D) to decide who will make the decision.
E) to make the decision.

Accepted Answer

Determining the criteria for the decision is the first step in selecting an effective solution as it helps in setting guidelines and boundaries for the decision-making process. It also ensures that the decision aligns with the goals and objectives of the organization.

Question 5

In solving a problem,a manager
A) selects the optimal response.
B) chooses a satisfactory solution.
C) changes the situation in which the problem occurs.
D) settles for less than ideal.
E) eliminates the problem situation.

Accepted Answer

As a manager, it is important to select the optimal response in order to achieve the best possible outcome for the company or organization. Choosing a satisfactory solution or settling for less than ideal may lead to suboptimal results, whereas changing the situation or eliminating the problem situation altogether may not always be feasible or practical. Therefore, selecting the optimal response is the most effective approach to problem-solving.

Question 6

Research has shown that
A) person factors influence a person's performance more than situation factors.
B) situation factors influence a person's performance more than person factors.
C) person and situation factors influence a person's performance equally.
D) a person's behavior and performance are a function of interdependent person and situation factors.
E) neither person nor situation factors significantly influence behavior or performance.

Accepted Answer

Research supports the idea that a person's behavior and performance are influenced by interdependent person and situation factors. This is known as the interactionist perspective and suggests that both factors play a crucial role in shaping behavior and performance.

Question 7

Jonathan decides that rather than hire an employee to replace someone who left,he will eliminate the position.Jonathan is
A) resolving the problem.
B) solving the problem.
C) dissolving the problem.
D) ignoring the problem.
E) avoiding the problem.

Accepted Answer

Jonathan is dissolving the problem by eliminating the position altogether, rather than directly addressing the issue of the vacancy by hiring someone new or finding another solution.

Question 8

Which of the following is not one of the basic elements of selecting an effective solution?
A) determining the basic criteria for the decision
B) selecting an OB concept or topic to apply
C) deciding who will be involved in choosing the solution
D) considering the consequences of each alternative
E) agreeing on a method for decision making

Accepted Answer

Selecting an OB concept or topic to apply is not one of the basic elements of selecting an effective solution. The other elements listed, determining criteria, deciding who will be involved, considering consequences, and agreeing on a method of decision making, are all important factors in selecting an effective solution.

Question 9

Joe,a hard and productive worker,quit because he couldn't get along with his coworkers.This would be diagnosed as a(n)________ level problem.
A) individual
B) group
C) organizational
D) interactional
E) situation

Accepted Answer

The fact that Joe couldn't get along with his coworkers suggests that there may have been issues at the group level, rather than individual or organizational issues. Additionally, his productivity suggests that he was a capable worker, which rules out individual level problems. Interactional and situational issues may have contributed, but are not the primary cause of his decision to quit.

Question 10

In the Organizing Framework,inputs (in part)consist of
A) individual-level processes.
B) group/team outcomes.
C) situation characteristics.
D) individual outcomes.
E) organizational outcomes.

Accepted Answer

According to the Organizing Framework, inputs consist of situation characteristics such as organizational culture, leadership, and work design. Inputs do not include individual-level processes, group/team outcomes, individual outcomes, or organizational outcomes.

Question 11

In the Integrative Framework,which of the following is an outcome?
A) situation characteristics
B) personal factors
C) organizational processes
D) organizational turnover
E) awarding bonuses for good performance

Accepted Answer

Organizational turnover is an outcome in the Integrative Framework. It refers to the level of employee turnover within an organization, which can be influenced by a variety of factors such as leadership, job satisfaction, and organizational culture. The other choices are not outcomes, but instead represent various factors that can influence outcomes in the framework.

Question 12

What kind of a response is a manager making when he or she chooses a satisfactory,but not ideal,solution?
A) resolving
B) solving
C) dissolving
D) ignoring
E) avoiding

Accepted Answer

When a manager chooses a satisfactory, but not ideal, solution, they are resolving the issue at hand to the best of their ability within the given constraints. While this may not be the perfect solution, it can still be considered a successful resolution.

Question 13

Sharon quit her job because she felt that her department's reward system favored men.This would be diagnosed as a(n)_________ level problem.
A) individual
B) group
C) organizational
D) interactional
E) situation

Accepted Answer

Sharon's issue relates to the reward system of the entire department, which is an organizational-level problem. It is not related to an individual's behavior or interaction between individuals or groups. It is a larger issue that affects the entire department.

Question 14

"Different people may perceive similar situations in different ways and similar people may perceive different situations in the same way." This represents the _____ perspective.
A) interactional
B) ethical
C) problem-solving
D) contingency
E) individualistic

Accepted Answer

The interactional perspective emphasizes how individuals and situations interact to determine behavior, which aligns with the statement about different perceptions based on people and situations.

Question 15

Recently,the Acme Explosives Company was sold to a new owner,Roadrunner Inc.The operations of the two organizations are going to be merged,with several of the manufacturing locations possibly to be eliminated.______ is the most likely OB perspective to apply.
A) Individual
B) Group
C) Organizational
D) Interactional
E) Situation

Accepted Answer

The most appropriate OB perspective to apply in this scenario is the Organizational perspective since the focus is on the integration of the two companies and the potential elimination of manufacturing locations. Organizational behavior examines how individuals and groups within an organization behave, and how the organization as a whole functions within the broader business environment. In this case, the focus is on the entire organization and how the merger will affect the company as a whole, rather than on individual or group behavior.

Question 16

Your have an apartment within walking distance of your office.Your company moves the office to the next town.You decide to take a position with another firm close to your apartment.This is an example of _____ the problem.
A) resolving
B) solving
C) dissolving
D) ignoring
E) avoiding

Accepted Answer

Dissolving the problem involves removing the problem entirely, which in this case is done by changing jobs to avoid the commute issue caused by the office move.

Question 17

Several people have quit the administrative support unit of the company recently.About that time,a new company moved into the area with a better health care plan and comparable wages.______ is the most likely OB perspective to apply.
A) Individual
B) Group
C) Organizational
D) Iinteractional
E) Situation

Accepted Answer

The situational perspective is most applicable here as it considers external factors, such as the presence of a new company offering better benefits, which could influence employees' decisions to leave.

Question 18

Anne,a manager,hires the first person she interviews because she believes that person can do the job adequately.Anne is
A) resolving the problem.
B) solving the problem.
C) dissolving the problem.
D) ignoring the problem.
E) avoiding the problem.

Accepted Answer

Anne is resolving the problem by making a decision and taking action. While it's possible that there may be more qualified candidates, Anne has evaluated the person she interviewed and has determined that they meet the requirements for the job. By hiring this person, Anne is resolving the issue of needing to fill the position.

Question 19

People bring their abilities,goals,and experiences to each and every situation,which often changes the situation.Conversely,because situations have unique characteristics,such as opportunities and rewards,they change people.This dynamic reflects the interactional perspective,which explains that behavior is a function of
A) interdependent person and situation factors.
B) interdependent ethical and unethical factors.
C) interdependent human and social factors.
D) independent person and situation factors.
E) independent human and social factors.

Accepted Answer

The interactional perspective emphasizes that behavior is a result of the interplay between the person and the situation, and that neither can be considered in isolation. Therefore, the best choice is A, which describes the interdependent relationship between person and situation factors. The other options do not accurately reflect this perspective.

Question 20

Three months ago,XYZ Corporation changed the way the typing pool is organized from a self-managed team to a more traditional structure in which employees receive their assignments from a direct supervisor.Since then,three of the seven employees have left the organization.______ is the OB perspective applied here.
A) Individual
B) Group
C) Organizational
D) Interactional
E) Situation

Accepted Answer

The OB (Organizational Behavior) perspective applied here is "Group" because the scenario discusses a change in the organizational structure affecting a specific team or group of employees within the organization, leading to a significant impact on the group's dynamics and membership.

Quiz 1: Making OB Work for Me

In the Organizing Framework,

Alexa quit her job because she felt it was boring.This would be diagnosed as a(n) ______ level problem.

Halim hires a new employee who best meets the characteristics he is looking for in the ideal employee.He is

The first of the basic elements for selecting an effective solution is

In solving a problem,a manager

Research has shown that

Jonathan decides that rather than hire an employee to replace someone who left,he will eliminate the position.Jonathan is

Which of the following is not one of the basic elements of selecting an effective solution?

Joe,a hard and productive worker,quit because he couldn't get along with his coworkers.This would be diagnosed as a(n) ________ level problem.

In the Organizing Framework,inputs (in part) consist of

In the Integrative Framework,which of the following is an outcome?

What kind of a response is a manager making when he or she chooses a satisfactory,but not ideal,solution?

Sharon quit her job because she felt that her department's reward system favored men.This would be diagnosed as a(n) _________ level problem.

"Different people may perceive similar situations in different ways and similar people may perceive different situations in the same way." This represents the _____ perspective.

Recently,the Acme Explosives Company was sold to a new owner,Roadrunner Inc.The operations of the two organizations are going to be merged,with several of the manufacturing locations possibly to be eliminated.______ is the most likely OB perspective to apply.

Your have an apartment within walking distance of your office.Your company moves the office to the next town.You decide to take a position with another firm close to your apartment.This is an example of _____ the problem.

Several people have quit the administrative support unit of the company recently.About that time,a new company moved into the area with a better health care plan and comparable wages.______ is the most likely OB perspective to apply.

Anne,a manager,hires the first person she interviews because she believes that person can do the job adequately.Anne is