Question 1

Subjective appraisals are based on facts and are likely to be numerical.

Accepted Answer

Objective appraisals are based on facts and are likely to be numerical. Managers often use objective appraisals when results are being appraised because results tend to be easier to quantify than traits or behaviors.

Question 2

Collective bargaining is negotiation between labor unions and managers to resolve conflicts and disputes about important issues.

Accepted Answer

Collective bargaining is negotiation between labor unions and managers to resolve conflicts and disputes about important issues such as working hours, wages, working conditions, and job security.

Question 3

Employers are required to provide workers' compensation benefits to their employees,but not unemployment insurance.

Accepted Answer

Organizations are legally required to provide certain benefits to their employees, including workers' compensation, Social Security, and unemployment insurance. Unemployment insurance provides financial assistance to workers who lose their jobs due to no fault of their own.

Question 4

The process by which managers share performance appraisal information with their subordinates is known as performance feedback.

Accepted Answer

Performance feedback is the process through which managers share performance appraisal information with their subordinates, give subordinates an opportunity to reflect on their own performance, and develop, with subordinates, plans for the future.

Question 5

Decisions about pay raise,bonuses,promotions,and job moves hinge on the accurate appraisal of performance.

Accepted Answer

Decisions about pay raises, bonuses, promotions, and job moves all hinge on the accurate appraisal of performance.

Question 6

A mentor provides advice and guidance to a protégé.

Accepted Answer

A mentor is an experienced member of an organization who provides advice and guidance to a less experienced member, called a protégé. Having a mentor can help managers seek out work experiences and assignments that will contribute to their development and can enable them to gain the most possible from varied work experiences.

Question 7

In a 360-degree appraisal,a variety of people,beginning with the manager and including peers or coworkers,subordinates,superiors,and sometimes even customers or clients,appraise a manager's performance.

Accepted Answer

In a 360-degree appraisal a variety of people, beginning with the manager and including peers or coworkers, subordinates, superiors, and sometimes even customers or clients, appraise a manager's performance. The manager receives feedback based on evaluations from these multiple sources.

Question 8

In a simulation,key aspects of the work situation and job tasks are duplicated as closely as possible in an artificial setting.

Accepted Answer

In a simulation, key aspects of the work situation and job tasks are duplicated as closely as possible in an artificial setting. For example, air traffic controllers are trained by simulations because of the complicated nature of the work, the extensive amount of learning involved, and the very high costs of air traffic control errors.

Question 9

Benefit structure is the arrangement of jobs into categories reflecting their relative importance to the organization and its goals,levels of skill required,and other characteristics.

Accepted Answer

Pay structure is the arrangement of jobs into categories reflecting their relative importance to the organization and its goals, levels of skill required, and other characteristics.

Question 10

Peers are the most common appraisers of performance.

Accepted Answer

Supervisors are the most common appraisers of performance.

Question 11

The NLRB conducts certification elections,which are held among the employees of an organization,to determine whether they want a union to represent their interests.

Accepted Answer

The NLRB conducts certification elections, which are held among the employees of an organization to determine whether they want a union to represent their interests. The NLRB also makes judgments concerning unfair labor practices and specifies practices that managers must refrain from.

Question 12

After creating training and development programs,managers should perform a needs assessment to determine which employees need training or development and what type of skills or knowledge they need to acquire.

Accepted Answer

Before creating training and development programs, managers should perform a needs assessment to determine which employees need training or development and what type of skills or knowledge they need to acquire.

Question 13

The evaluation of an employee's job performance is known as performance appraisal.

Accepted Answer

Performance appraisal and feedback complement recruitment, selection, training, and development. Performance appraisal is the evaluation of employees' job performance and contributions to the organization.

Question 14

The purpose of development activities within an organization is to teach current employees how to perform their current jobs.

Accepted Answer

Development focuses on building the knowledge and skills of organizational members so they are prepared to take on new responsibilities and challenges.

Question 15

Performance tests measure job applicants' performance on actual job tasks.

Accepted Answer

Performance tests measure job applicants' performance on actual job tasks. Applicants for secretarial positions, for example, typically are required to complete a keyboarding test that measures how quickly and accurately they type.

Question 16

Low wages give an organization a cost advantage and help ensure that an organization is going to be able to recruit,select,and retain high performers.

Accepted Answer

High wages help ensure that an organization is going to be able to recruit, select, and retain high performers, but high wages also raise costs. Low wages give an organization a cost advantage but may undermine the organization's ability to select and recruit high performers and to motivate current employees to perform at a high level.

Question 17

The purpose of training activities within organizations is to teach current employees new skills so they can be better prepared to take on new responsibilities within the organization.

Accepted Answer

Training focuses primarily on teaching organizational members how to perform their current jobs and helping them acquire the knowledge and skills they need to be effective performers.

Question 18

The degree to which a test measures what it is supposed to measure is known as the reliability of the test.

Accepted Answer

Validity is the degree to which a tool measures what it purports to measure. Reliability is the degree to which a tool or test measures the same thing each time it is administered.

Question 19

Behavior appraisals assess what workers are like,while trait appraisals assess what workers do on their jobs.

Accepted Answer

When trait appraisals are used, managers assess subordinates on personal characteristics that are relevant to job performance, such as skills, abilities, or personality. Through behavior appraisals, managers assess how workers perform their jobs-the actual actions and behaviors that workers exhibit on the job. Whereas trait appraisals assess what workers are like, behavior appraisals assess what workers do.

Question 20

The degree to which a test measures the same thing each time it is administered is known as the validity of the test.

Accepted Answer

Validity is the degree to which a tool measures what it purports to measure; for selection tools, it is the degree to which the test predicts performance on the tasks or job in question.

Quiz 12: Building and Managing Human Resources