Question 1

Dan is the marketing head at Blue Bay Resorts for the last seven years.His marketing plans are well formulated and executed.Many colleges in the neighborhood invite Dan for a paper presentation on marketing.In this situation,which of the following types of power suits Dan best?

Accepted Answer

Expert power is based on the special knowledge, skills, and expertise that a leader possesses. First-level and middle managers often have technical expertise relevant to the tasks their subordinates perform.

Question 2

Bradley Motors gives assembly-line workers the authority to shut down the production line whenever they believe that there is a quality defect in the production process.Which of the following best describes the situation?

Accepted Answer

Empowerment is the process of giving employees at all levels the authority to make decisions, be responsible for their outcomes, improve quality, and cut costs.

Question 3

The authority that a manager has because of his/her position in the organizational hierarchy is known as:

Accepted Answer

Legitimate power is the authority a manager has by virtue of his/her position in an organization's hierarchy.

Question 4

Which type of power is based on the specialized knowledge and skills of the leader?

Accepted Answer

Expert power is based on the special knowledge, skills, and expertise that a leader possesses. The nature of expert power varies, depending on the leader's level in the hierarchy.

Question 5

Which of the following is an example of the legitimate power of a manager?

Accepted Answer

Legitimate power is the authority a manager has by virtue of his/her position in an organization's hierarchy. Giving a bonus, increasing pay, etc., are based on reward power.

Question 6

The process of giving all employees the authority to make decisions and be responsible for their outcomes is known as:

Accepted Answer

Empowerment is the process of giving employees at all levels the authority to make decisions, be responsible for their outcomes, improve quality, and cut costs.

Question 7

The _____ culture in Japan places prime emphasis on the group rather than the person.

Accepted Answer

The collectivistic culture in Japan places prime emphasis on the group rather than the individual, so the importance of individuals' own personalities, needs, and desires is minimized.

Question 8

The power of a leader that comes from the respect and loyalty of subordinates is known as:

Accepted Answer

Referent power is the power that comes from subordinates' and coworkers' respect, admiration, and loyalty.

Question 9

Which of the following is an example of the coercive power of a manager?

Accepted Answer

Coercive power is the ability of a manager to punish others. Punishment can range from verbal reprimands to reductions in pay or working hours to actual dismissal.

Question 10

Which of the following types of managerial power is used to punish subordinates?

Accepted Answer

Coercive power is the ability of a manager to punish others. Punishment can range from verbal reprimands to reductions in pay or working hours to actual dismissal.

Question 11

Fly Light gives its gate supervisors the authority to decide when to give a free ticket for a future flight to a passenger,who has volunteered to give up his seat when a flight has been overbooked.This is an example of:

Accepted Answer

When workers are given the authority to make decisions, empowerment has occurred.

Question 12

The specific ways in which a manager chooses to influence others is known as:

Accepted Answer

A manager's personal leadership style is, the specific ways in which a manager chooses to influence other people, shapes the way that manager approaches planning, organizing, and controlling.

Question 13

Emotional intelligence in a leader encourages followers to be creative because the followers are more likely to take risks.

Accepted Answer

Creativity in organizations is an emotion-laden process; it often entails challenging the status quo, being willing to take risks and accept and learn from failures, and doing much hard work to bring creative ideas to fruition in terms of new products, services, or procedures and processes when uncertainty is bound to be high.

Question 14

The person who inspires,motivates,and directs the activities of others so that they work toward organizational goals is known as a:

Accepted Answer

Leadership is the process by which a person exerts influence over other people and inspires, motivates, and directs their activities to help achieve group or organizational goals. The person who exerts such influence is a leader.

Question 15

The ability of a manager to give outcomes to or withhold outcomes from subordinates is known as:

Accepted Answer

Reward power is the ability of a manager to give or withhold tangible rewards (pay raises, bonuses, and choice job assignments) and intangible rewards (verbal praise, a pat on the back, respect).

Question 16

James,the divisional manager at Leo Motors,has to consult with Mark when it comes to the hiring procedures of the company because Mark is a senior human resources manager.Which of the following would best describe the privileges that Mark enjoys?

Accepted Answer

Legitimate powers include the power to hire new employees, assign projects to subordinates, monitor their work, and appraise their performance.

Question 17

The process by which one person exerts influence over others and inspires,motivates,and directs their activities is known as:

Accepted Answer

Leadership is the process by which a person exerts influence over other people and inspires, motivates, and directs their activities to help achieve group or organizational goals.

Question 18

The ability of a leader to get others to act in certain ways is known as that leader's:

Accepted Answer

No matter what one's leadership style, a key component of effective leadership is found in the power the leader has to affect other people's behavior and get them to act in certain ways.

Question 19

Which of the following is an example of a tangible reward that managers can give or withhold?

Accepted Answer

Reward power is the ability of a manager to give or withhold tangible rewards (pay raises, bonuses, and choice of job assignments) and intangible rewards (verbal praise, a pat on the back, respect).

Question 20

A factory supervisor gives the responsibility to a production worker to reject any parts that that worker feels do not measure up to the required quality standards.This is an example of:

Accepted Answer