Question 1

Job satisfaction represents a person's evaluation of his or her job and work context.

Accepted Answer

Job satisfaction is indeed a person's evaluation of his or her job and work context.

Question 2

A person's emotions are influenced by his or her personality,not just from workplace experiences.

Accepted Answer

Personality traits, such as neuroticism or extroversion, can impact how a person feels and reacts to different situations, including those in the workplace. However, workplace experiences can also impact a person's emotions.

Question 3

Emotional intelligence can be learned to some extent.

Accepted Answer

Emotional intelligence is not solely an innate trait, but can also be developed through practice and learning. Studies have shown that certain tools and training programs can enhance emotional intelligence skills. However, there may be some individual differences in how much emotional intelligence can be learned.

Question 4

Emotions represent the cluster of beliefs,assessed feelings and behavioural intentions towards something or someone.

Accepted Answer

The answer of Emotions represent the cluster of beliefs,assessed feelings...

Question 5

Beliefs represent our perceptions about the attitude object.

Accepted Answer

Beliefs are our perceptions, opinions or thoughts about a particular attitude object or issue.

Question 6

People with the same feelings may form different behavioural intentions based on their unique past experience.

Accepted Answer

Past experiences can shape a person's perceptions, beliefs, and attitudes towards a particular situation, which in turn can influence their behavioral intentions. Therefore, people with the same feelings may form different behavioral intentions based on their unique past experiences.

Question 7

Employees experience less stress from emotional labour when they practice surface acting rather than deep acting.

Accepted Answer

Deep acting, which involves trying to feel the emotions one is displaying, tends to be less stressful in the long run compared to surface acting, where one only pretends to experience the emotions they display. This is because deep acting aligns one's internal feelings with their external expressions, reducing the cognitive dissonance and emotional exhaustion associated with surface acting.

Question 8

Employees minimise the stress from emotional labour by actually changing their emotions to match the job requirements (deep acting),rather than displaying emotions contrary to their true emotions (surface acting).

Accepted Answer

This statement is true. Employees use deep acting by changing their emotions to align with the job requirements to reduce emotional labour and stress. Surface acting involves displaying emotions that are not in line with their true emotions, causing more emotional labour and stress.

Question 9

Emotional dissonance occurs when we use our emotional intelligence on others but other people do not use their emotional intelligence on us.

Accepted Answer

Emotional dissonance refers to the conflict between the emotions we feel and the emotions we express in social interactions, particularly in the workplace. It is not specifically related to the use of emotional intelligence on others or receiving it from others.

Question 10

Emotions are communications to ourselves and put us in a state of readiness.

Accepted Answer

Emotions are signals that tell us something about the situation we are in and prepare us to take action in response. They serve as a form of communication to ourselves about what our needs, desires, and goals are, and motivate us to engage with the world in meaningful ways.

Question 11

People are aware of most emotions they experience.

Accepted Answer

Research suggests that people are not always aware of all emotions they experience, especially those that are subtle or unconscious. However, with greater self-awareness and mindfulness, individuals can become more attuned to their emotional experiences.

Question 12

Attitudes develop from our emotional experiences as well as from the perceptual process.

Accepted Answer

Attitudes are shaped by not only how we perceive information but also our emotional responses to it. Both factors contribute to the formation of attitudes.

Question 13

The norms and expectations governing emotional display rules are similar around the world.

Accepted Answer

Emotional display rules can vary greatly across cultures and may be influenced by factors such as individualism vs. collectivism, gender roles, and social class. For example, in some cultures it may be more acceptable to express emotions openly and spontaneously, while in others it may be considered appropriate to suppress or regulate emotions in certain social contexts.

Question 14

Research concludes that when our emotions and logical analysis of a situation conflict with each other,we should follow our emotions.

Accepted Answer

This statement is incorrect. It is important to balance our emotions and logical analysis when making decisions, rather than blindly following our emotions. Each situation may require a different approach and it is important to assess all factors before making a decision.

Question 15

Emotional intelligence can be learned and so tends to increase with age.

Accepted Answer

Research shows that emotional intelligence is not fixed and can be learned and improved with practice and experience. Additionally, studies have found that emotional intelligence tends to increase with age, as individuals develop greater self-awareness, empathy, and social skills over time.

Question 16

Cognitive dissonance will be greater when the dissonant behaviour is known to everyone,was voluntary and is not easy to change.

Accepted Answer

According to the theory of cognitive dissonance, the dissonance is greater when the individual's dissonant behavior is known by everyone, is voluntary, and is difficult to change as it leads to more inconsistency in their beliefs and values. Thus, option A is correct.

Question 17

Emotional dissonance is most common where emotional display rules are highly regulated and employees must display emotions quite different from their true emotions.

Accepted Answer

Emotional dissonance occurs when there is a mismatch between the emotions that an individual is actually feeling and the emotions that they are required to display in a particular social or professional setting. This is most common in professional environments where emotional display rules are highly regulated, and employees are expected to display emotions that are quite different from their true emotions.

Question 18

Emotional intelligence represents a set of competencies.

Accepted Answer

Emotional intelligence is a set of competencies that involves the ability to perceive, understand and manage one's own emotions, as well as the emotions of others.

Question 19

Relationship management represents the highest level of emotional intelligence.

Accepted Answer

Relationship management involves the ability to communicate effectively, inspire and influence others, and build and nurture relationships. These skills require a high level of emotional intelligence, which is why it represents the highest level of emotional intelligence.

Question 20

Attitudes are fleeting physiological experiences we have in response to an attitude object.

Accepted Answer

Attitudes are not fleeting physiological experiences, but rather they are enduring evaluations of an attitude object that can influence our thoughts, feelings, and behaviors over time.

Quiz 4: Workplace Emotions, Attitudes and Stress