All of the following are characteristics of TQM except:
A)Quality is operationalized by meeting or exceeding customer expectations
B)The quality strategy is formulated by the front-line employees and is diffused throughout the organization
C)Everyone from top executives to hourly employees operates under a TQM strategy of delivering quality products/services to internal and external customers
D)TQM techniques range from traditional inspection and statistical quality control to cutting-edge human resource management techniques

Question

Quizplus · Accepted Answer

The quality strategy is not formulated by the front-line employees alone in TQM. Instead, it is a collaborative effort that involves employees at all levels of the organization. TQM emphasizes teamwork, continuous improvement, and leadership involvement in formulating and implementing quality strategies.

All of the Following Are Characteristics of TQM Except