Question 1

The sales office of a large industrial products wholesale company has an increasing problem that salespeople are arriving late at the office each morning.Some sales reps go directly to visit clients rather than showing up at the office as required by company policy.Others arrive several minutes after their appointed start time.The vice president of sales does not want to introduce time clocks,but this may be necessary if the lateness problem is not corrected.Using the MARS model of individual behavior,diagnose the possible reasons why salespeople may be engaging in this "lateness" behavior.

Accepted Answer

The answer of The sales office of a large industrial...

Question 2

Etoni is a new employee who comes from a culture that values respect for people in higher positions and values the well-being of others more than goal achievement.Etoni's culture would have:

Accepted Answer

High nurturing orientation reflects a cooperative view of relations with other people. High power distance refers to valuing unequal power.

Question 3

According to the MARS model,the new employees Dave has hired will likely:

Accepted Answer

Employees require accurate role perceptions to perform their jobs well. Role perceptions are the extent to which people understand their job duties.

Question 4

Explain the three distinct types of ethical principles.

Accepted Answer

The answer of Explain the three distinct types of ethical...

Question 5

U.S.managers tend to be:

Accepted Answer

U.S. managers tend to be more individualistic, medium in nurturing, low in collectivism, a little above the middle of the range on achievement orientation, and have medium to low uncertainty avoidance.

Question 6

IMT managers should make themselves aware that people in Japan tend to have:

Accepted Answer

People in Japan have medium power distance.

Question 7

_____ is the extent to which people tolerate ambiguity or feel threatened by ambiguity.

Accepted Answer

Uncertainty avoidance is the extent to which people tolerate ambiguity or feel threatened by ambiguity.

Question 8

Electronika managers must pay attention to _____ when hiring new employees because it characterizes people with high levels of anxiety,hostility,depression,and self-consciousness.

Accepted Answer

Neuroticism characterizes people with high levels of anxiety, hostility, depression, and self-consciousness.

Question 9

Store #34 of CDA Hardware Associates has had below average sales over the past few years.As head of franchise operations,you are concerned with the continued low sales volume.The store manager wants you to diagnose the problem and recommend possible causes.Use the MARS model of individual behavior and performance to provide four different types of reasons why employees at Store #34 might be performing below average.Provide one example for each type of explanation.

Accepted Answer

The answer of Store #34 of CDA Hardware Associates has...

Question 10

Electronika managers should be aware that being good-natured,empathetic,caring,and courteous are characteristics of people with:

Accepted Answer

Agreeableness includes the traits of being trusting, helpful, good-natured, considerate, tolerant, selfless, generous, and flexible.

Question 11

IMT managers should know that employees from cultures with a high power distance are more likely to:

Accepted Answer

Countries with a high power distance accept and value unequal power. They value obedience to authority and are comfortable receiving commands from their superiors without consultation or debate, and they prefer to resolve differences through formal procedures rather than directly.

Question 12

An ongoing debate in organizational behavior is whether we should consider the personality traits of job applicants when selecting them into the organization.Take the view that personality traits should be considered in the selection process and provide arguments for your position.

Accepted Answer

The answer of An ongoing debate in organizational behavior is...

Question 13

Dave organizes a training program for his employees to teach them how to operate the machineries used for working.Which of the following attributes will show a direct improvement because of this training?

Accepted Answer

Ability includes both the natural aptitudes and the learned capabilities required to successfully complete a task. Here, the training is intended to teach them the capabilities for performing the task.

Question 14

Electronika managers want to hire people who are dependable,goal-focused,thorough,and disciplined.Which of the following "Big Five" personality dimensions is necessary for individuals to be hired?

Accepted Answer

Conscientiousness characterizes people who are organized, dependable, goal-focused, thorough, disciplined, methodical, and industrious.

Question 15

Employees in a company's warehouse are making several errors in inventory control and breaking items shipped.An analysis of the situation reveals that individual competencies are poorly matched with the job requirements.Describe three different strategies that would potentially improve this kind of person-job matching.

Accepted Answer

The answer of Employees in a company's warehouse are making...

Question 16

Employees from cultures with a high power distance are more likely to:

Accepted Answer

Countries with a high power distance accept and value unequal power. They value obedience to authority and are comfortable receiving commands from their superiors without consultation or debate, and they prefer to resolve differences through formal procedures rather than directly.

Question 17

People with a high _____ value assertiveness,competitiveness,and materialism.

Accepted Answer

People with a high achievement orientation value assertiveness, competitiveness, and materialism.

Question 18

Several international sales representatives in your organization have faced the murky question of paying foreign government officials under the table in order to do business in other countries.Describe three strategies that the organization should consider to resolve these and other ethical dilemmas for foreign sales representatives.

Accepted Answer

The answer of Several international sales representatives in your organization...

Question 19

When hiring new employees,e-commerce managers should look for people who have a high level of _____,which is the most valuable "Big Five" personality dimension for predicting job performance.

Accepted Answer

Conscientiousness and emotional stability (low neuroticism) stand out as the personality traits that best predict individual performance in almost every job group.

Quiz 2: Individual Behavior, Personality, and Values