Question 1

If a company,as part of its job redesign program,plans to set up teams to manufacture products,which of the following programs might it offer to help employees learn the ins and outs of effective teamwork?

Accepted Answer

Development involves acquiring knowledge, skills, and behavior that improve employees' ability to meet the challenges of a variety of new or existing jobs, including the client and customer demands of those jobs. Development programs often focus on preparing employees for management responsibility. Likewise, if a company plans to set up teams to manufacture products, it might offer a development program to help employees learn the ins and outs of effective teamwork.

Question 2

Which of the following HR functions includes preparing and distributing employee handbooks that detail company policies and,in large organizations,company publications such as a monthly newsletter or a Web site on the organization's intranet?

Accepted Answer

Organizations often depend on human resource professionals to help them maintain positive relations with employees. This function includes preparing and distributing employee handbooks that detail company policies and, in large organizations, company publications such as a monthly newsletter or a Web site on the organization's intranet.

Question 3

_____ is a systematic,planned effort to attract,retain,develop,and motivate highly skilled employees and managers.

Accepted Answer

Talent management is a systematic, planned effort to attract, retain, develop, and motivate highly skilled employees and managers. When managers are clear about the kinds of people they will need to achieve the organization's goals, talent management combines recruiting, selection, training, and motivational practices to meet those needs.

Question 4

_____ refers to the use of quantitative tools and scientific methods to analyze data from human resource databases and other sources to make evidence-based decisions that support business goals.

Accepted Answer

Organizations engage in workforce analytics, which is the use of quantitative tools and scientific methods to analyze data from human resource databases and other sources to make evidence-based decisions that support business goals.

Question 5

The HR function of _____ involves acquiring knowledge,skills,and behavior that improve employees' ability to meet the challenges of a variety of new or existing jobs,including the client and customer demands of those jobs.

Accepted Answer

Development involves acquiring knowledge, skills, and behavior that improve employees' ability to meet the challenges of a variety of new or existing jobs, including the client and customer demands of those jobs. Development programs often focus on preparing employees for management responsibility.

Question 6

The HR function of maintaining positive employee relations primarily includes:

Accepted Answer

In organizations where employees belong to a union, employee relations entail additional responsibilities. The organization periodically conducts collective bargaining to negotiate an employment contract with union members. The HR department maintains communication with union representatives to ensure that problems are resolved as they arise.

Question 7

The process that helps the human resource department to forecast the organization's needs for hiring,training,reassigning employees along with handling or avoiding layoffs is known as _____.

Accepted Answer

Human resource planning involves identifying the numbers and types of employees the organization will require in order to meet its objectives. Using these estimates, the human resource department helps the organization forecast its needs for hiring, training, and reassigning employees.

Question 8

The process of identifying the numbers and types of employees the organization will require in order to meet its objectives is known as:

Accepted Answer

Human resource planning involves identifying the numbers and types of employees the organization will require in order to meet its objectives. Using these estimates, the human resource department helps the organization forecast its needs for hiring, training, and reassigning employees.

Question 9

As a _____,the HR manager should know the ways that people join the organization and move to different positions within it.

Accepted Answer

In the role of talent manager/organizational designer, the HR manager knows the ways that people join the organization and move to different positions within it. To do this effectively requires knowledge of how the organization is structured and how that structure might be adjusted to help it meet its goals for developing and using employees' talents.

Question 10

Evidence-based HR is defined as the:

Accepted Answer

Evidence-based HR refers to demonstrating that human resource practices have a positive influence on the company's profits or key stakeholders (employees, customers, community, shareholders). This practice helps show that the money invested in HR programs is justified and that HRM is contributing to the company's goals and objectives.

Question 11

How does establishing and administering policies help organizations?

Accepted Answer

With a policy in place the company can handle situations more fairly and objectively than if it addressed such incidents on a case-by-case basis.

Question 12

The parties with an interest in the company's success-typically,shareholders,the community,customers,and employees-constitute the _____ of a company.

Accepted Answer

Stakeholders of a company are the parties that have an interest in the company's success; typically, they include shareholders, the community, customers, and employees.

Question 13

The employees at Edifice Financials often complain that they are not provided feedback on their performance.They feel that they do not get proper information as to how they have performed and the areas in which they need to improve.They also claim that the performance goals are vague and not measurable.Which of the following HR functions does Edifice Financials need to specifically improve upon to resolve this complaint put forth by its employees?

Accepted Answer

The process of ensuring that employees' activities and outputs match the organization's goals is called performance management. The activities of performance management include specifying the tasks and outcomes of a job that contribute to the organization's success. Then various measures are used to compare the employee's performance over some time period with the desired performance.

Question 14

In the role of a cultural steward,an HR manager primarily:

Accepted Answer

For an HR manager, being a cultural steward involves understanding the organization's culture and helping to build and strengthen or change that culture by identifying and expressing its values through words and actions. In this role, he or she facilitates change, develops and values the culture, and helps employees navigate the culture by helping them to find meaning in their work, manage work/life balance, encourages innovation, and so on.

Question 15

Under the principle of "employment at will",the employer may terminate employment:

Accepted Answer

"Employment at will" is the principle that an employer may terminate employment at any time without notice.

Question 16

An organization's ability to profit without depleting its resources,including employees,natural resources,and the support of the surrounding community is called _____.

Accepted Answer

Sustainability is broadly defined as an organization's ability to profit without depleting its resources, including employees, natural resources, and the support of the surrounding community. It is a way of seeking profits in ways that communities, customers, and suppliers will support in the long run.

Question 17

When employees of an organization feel they have been discriminated against,see safety hazards,or have other problems and are dissatisfied with their supervisor's response,they may turn to the HR department for help.Addressing such problems suitably is part of the HR function of:

Accepted Answer

Organizations often depend on human resource professionals to help them maintain positive relations with employees. Employees turn to the HR department for answers to questions about benefits and company policy and for communicating grievances. Members of the department should be prepared to address such problems.

Question 18

The process of ensuring that employees' activities and outputs match the organization's goals is called _____.

Accepted Answer

The process of ensuring that employees' activities and outputs match the organization's goals is called performance management. The activities of performance management include specifying the tasks and outcomes of a job that contribute to the organization's success. Then various measures are used to compare the employee's performance over some time period with the desired performance.

Question 19

Which of the following is true of sustainable organizations?

Accepted Answer

Sustainable organizations meet the stakeholders' needs by minimizing their environmental impact, providing high-quality products and services, ensuring workplace safety, offering fair compensation, and delivering an adequate return to investors. In an organization with a sustainable strategy, HR departments focus on employee development and empowerment rather than short-term costs, on long-term planning rather than smooth turnover and outsourcing, and on justice and fairness over short-term profits.

Question 20

An HR manager becomes a(n)_____ when she is so well respected in the organization that she can influence the positions taken by managers.This involves delivering results with integrity,sharing information,building trusting relationships,influencing others,providing candid observation,and taking appropriate risks.

Accepted Answer

HR managers become cultural stewards when they are so well respected in the organization that they can influence the positions taken by managers. This involves delivering results with integrity, sharing information, building trusting relationships, influencing others, providing candid observation, and taking appropriate risks.

Quiz 1: Managing Human Resources

If a company,as part of its job redesign program,plans to set up teams to manufacture products,which of the following programs might it offer to help employees learn the ins and outs of effective teamwork?

Which of the following HR functions includes preparing and distributing employee handbooks that detail company policies and,in large organizations,company publications such as a monthly newsletter or a Web site on the organization's intranet?

_____ is a systematic,planned effort to attract,retain,develop,and motivate highly skilled employees and managers.

_____ refers to the use of quantitative tools and scientific methods to analyze data from human resource databases and other sources to make evidence-based decisions that support business goals.

The HR function of _____ involves acquiring knowledge,skills,and behavior that improve employees' ability to meet the challenges of a variety of new or existing jobs,including the client and customer demands of those jobs.

The HR function of maintaining positive employee relations primarily includes:

The process that helps the human resource department to forecast the organization's needs for hiring,training,reassigning employees along with handling or avoiding layoffs is known as _____.

The process of identifying the numbers and types of employees the organization will require in order to meet its objectives is known as:

As a _____,the HR manager should know the ways that people join the organization and move to different positions within it.

Evidence-based HR is defined as the:

How does establishing and administering policies help organizations?

The parties with an interest in the company's success-typically,shareholders,the community,customers,and employees-constitute the _____ of a company.

In the role of a cultural steward,an HR manager primarily:

Under the principle of "employment at will",the employer may terminate employment:

An organization's ability to profit without depleting its resources,including employees,natural resources,and the support of the surrounding community is called _____.

When employees of an organization feel they have been discriminated against,see safety hazards,or have other problems and are dissatisfied with their supervisor's response,they may turn to the HR department for help.Addressing such problems suitably is part of the HR function of:

The process of ensuring that employees' activities and outputs match the organization's goals is called _____.

Which of the following is true of sustainable organizations?